Your "help" line is useless. You need a way to have the customer write an email and send it, instead of making him go thru hundreds of FAQS
ROBERT KAUFMAN
shared this idea
4 comments
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JAMES and DIXIE MCKINLEY
commented
I agree !! I have NOT received any help after spending many hours talking to a rep.
I signed up for AOL Premium and have not received any confirmation that I paid for it nor any info on the complete AOL Premium plan.
Sooooo frustrating!! -
KEVIN SLIMAK
commented
Totally agree with the comments. I've been with AOL for decades now, but your lack of support now has be seriously considering dumping AOL for another provider. The lack of support is really frustrating when something that had been working for me yesterday (opening or down-loading attachments) is not working today.
You are setting yourselves up to lose customers. If that's what you want.....
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CLAIRE OLSEN
commented
AGREE!
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RUSSELL MONTGOMERY
commented
Right now there is absolutely no technical support for non-paying users. AOL in general is 100%useless and need to rethink how they treat their clientele.