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616 results found

  1. stop saying get help 24/7 when it cant be done when the office is closed dumb aol

    stop saying get help 24/7 because but cant be done when the office is closed. aol is dunb

    15th ranked

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  2. Stop sending me propaganda

    How can you say there is no voter fraud you treasonous ***** bags. Stop telling me there is no voter fraud when I can show you videos. Why were people not allowed to view ballots being entered. Why do we use machines that can be accessed by any country in the world. Don't spit down my back and tell me it's raining.

    32nd ranked

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  3. Congratulations

    I want to take the time to praise one of your excellent employees...Gandi. He not only is very knowledgable in his field, but also a very patient and kind human being. I am 81 years old and, of course, not proficient in this electronic age. He understood and worked with me to solve my technical problem. Please reward his good work as soon as possible. He deserves it. Thank you, *** (A 20 year subscriber to AOL)

    103rd ranked

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  4. my idea is to ACTUALLY get help!!!!!!!!!!!!!!!!!!!!!!!

    what good is help when there is none????????

    25th ranked

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  5. Please tell how to delete adchoices

    Adchoices on welcome page is very annoying. The movement gives me vertigo. This ad program ruins my browsing. Because I am not able to disable I will use other browsers.

    43rd ranked

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  6. 32nd ranked

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  7. Your news is reporting is biased . It disappoints many of your loyal Aol users :(

    Equal and balanced news would be appreciated by we loyal customers .

    32nd ranked

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  8. Email for help

    As a current member(3o years or more) phone or live chat is not convenient for my needs. Email should be available for members also.

    9th ranked

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  9. The people who design aol do not use it as a new customer, they build it as they like it. The whole application, ie web site is ininteligibl

    The people who design aol do not use it as a new customer, they build it as they like it. The whole application, ie web site is inteligi
    ble.

    I f I wanted to open a new account , no where it let you know how to do. don't think that helps aol.

    43rd ranked

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  10. Stop scamming us with AOL tech problems we are then supposed to pay aol tech to fix

    Get rid of these horrible ads. I would be a willing victim of AOL extortion and pay not to have them. I was a paid member until i got all those awful ads slowing my computer relentlessly. I now hate google and verizon and any company adverstis ing. Since paying a fee does not remove them....I stopped being a paying member. Then both my attach and insert functions stopped working. Aol creates a tech problem and then wants us to pay to have AOL tech fix it. Nice scam . Should be reproted I will research how to do that…

    172nd ranked

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  11. You SERIOUSLY need to hire a capable or reasonable editor or a proof reader/ad exec

    I have worked at all of the above and your articles/writers are SO exceptionally poorly educated or completely lack common sense, integrity, ability to spell or write a grammatically correct phrase or sentence, much less an ARTICLE.....

    I am am available on a freelance basis.... !!!!!

    One way or another, as the longest running "website" and provider.... you must be more cautious of the vendor site to affiliate yourselves with.

    They speak volumes about your reliability(rather than ad money"..... Do you want to be taken as a "credible" website or not???????

    103rd ranked

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  12. easy account verification

    When verification is needed, instead of the notification popping up when ever it wants; there should be a tab to click on when we're ready with our phones or access to our back up emails. Then we could actually accomplish the task, instead of worrying about getting locked out, as the notification appears and disappear at it own whim.

    62nd ranked

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  13. Explain choices provided by AOL to assist customers "problem solve" an issue.

    I received an email informing me that my email may need authenticating. For those of us who don't understand what that means, it would be helpful for AOL to provide some selections or drop downs that I can select for an explanation or clarification of what I need to do. It doesn't help to offer me choices if I don't understand which choice (potential remedy) is applicable to my specific issue. Although I understand the challenges that COVIG19 presents, it is irresponsible for AOL not to respond to phone calls, emails, or Chat, when you offer these features as a…

    62nd ranked

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  14. 62nd ranked

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  15. The news is always against our president, it should be bias. If you keep putting down Trump I have gmail already, so the next step is easy.

    Stop taking sides against our president. News should be bias, not taking sides. Gmail is just around the corner

    62nd ranked

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  16. stop showing me Biden Harris ad every time I open aol or Im leaving you

    Stop Showing Biden /Harris ad every time I open my aol.

    43rd ranked

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  17. functionality problem

    What the **** does "Disallowed Key Characters" mean? I clicked on a link from Nortons several times and got this message, and after several attempts, was still unsuccessful!!!

    172nd ranked

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  18. Make it possible for ALL MY EMAILS, NEWS STORIES, ETC., APPEAR LARGE FONT AND IN BOLD. R AND IN BOLD

    USING CAPS MAKES IT EASIER TO READ. DOES NOT INDICATE HOSTILITY OR ANGER.
    PLEASE MAKE IT POSSIBLE FOR CUSTOMERS WITH LIMITED EYESIGHT TO HAVE ALL WRITING IN LARGER FONTS (18 GREAT) AND IN BOLD. JUST LIST OPTIONS SIMPLY SUCH AS: WANT LARGER FONT? WANT IN BOLD? WANT EVERYTHING IN BOLD AND LARGER FONT? MAKE IT THIS SIMPLE. I AM 86.

    103rd ranked

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  19. 103rd ranked

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  20. 32nd ranked

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