AOL Help
AOL Help
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Tell us how we can improve AOL Help. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
613 results found
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Increase tech knowledge/level for Help Desk
There ought to be a way for Tech Assistant on a call to refer a problem to a certified webmaster. We experienced a problem whereby the email auto-complete for an address would ONLY print BOTH the Contact Name and the Email address. This made it impossible to send certain group messages when I only wanted folks to see email addresses, not names. The telephone tech assistant did all she could AND received NO HELP from whoever the Level One person was. You really need to enable a referral (for a subsequent call, if necessary) so that some resolution can be…
172nd ranked -
I have no idea but I did have a question...
I think 15 minutes is long enough to wait for someone to help you when you ask a definitive question. Am beginning to reconsider AOL. Maybe "too big for your britches???"
4th ranked -
I hate your blue app
Your blue app ***. I want the old black and white only. Been an aol consumer for years and you really messed up. Again, I hate your blue app
102nd ranked -
102nd ranked
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You sent out messages that might as well have been in a foreign language. I guess I will have to see what happens at the end of October.
We're not all Computer savy. I can drive my car, but I can't begin to understand how to change oil, sparkplugs, brake fluid, etc. Think about it! I've stayed with AOL since the 90's, and have even paid for access all these years, even though I've been told by others I'm wasting my money. I've paid thinking you would take care of changes etc.
102nd ranked -
stop sending me political ads!!!!!!
stop sending political ads
102nd ranked -
I cant believe that you could not, no would not help my son upgrade his new cell number so he could reset his password UNLESS we PAID!
UNLESS YOUR IN THE BUSINESS OF LOSING CUSTOMERS YOU NEED TO LOOK AT YOUR POLICIES! I LEFT AOL PAID CUSTOMER BECAUSE YOU KEPT CHANGING AND CHANGING THINGS AND YOU LOST SOME IMPORTANT INFORMATION I NEEDED AND YOU ASSURED ME YOU WOULD RECOVER IT AND NEVER DID. SHAME ON YOU
102nd ranked -
I HATE AOL!!!!!!!YOU GUYS ARE ********.
YOU GUYS ARE *****! EVEWRYONE HATES AOL BUT WE ARE STUCK WITH IT BECAUSE YOU DO NOT ALLOW FORWARDING. * AOL
102nd ranked -
auto add email addresses
discontinue auto add email addresses
102nd ranked -
How Do I control spam ... a button that says this is not spam is NOT helpful... we need a button that says THIS IS SPAM ... Thank you
We need a button that says THIS IS SPAM ... not one that confirms I want to keep this sender in my list
32nd ranked -
remove birthdate from personal accounts
Its private data according to the U.S. government
43rd ranked -
Give local news on AOL Homepage Where It Says Local News
Ever since you got Yahoo to do your Local News on AOL Home Page I am NOT getting local news. You used to use a local newspaper or TV station for local News but today for instance I got Ohio News. Other days it is news for other parts of the United States,. I know Verizon now owns AOL and Yahoo but Yahoo is NOT giving LOCAL NEWS. I have written to you earlier about this but still getting news that is NOT LOCAL. Please correct this or get rid of LOCAL NEWS part of news page.
172nd ranked -
172nd ranked
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It'd be real nice if it were easy to create a new screen name. All I can find is a list of them. :(
Give a link for changing/creating screen names.
172nd ranked -
172nd ranked
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Your app ***
I have had this account since aol was founded. Now I am considering moving to another provider. This decision, on your part, is absurd and problematic. I already get laughed at for maintaining my aol account, so your decision is to make it worse?
172nd ranked -
Shorter wait time for tech support
Have more technicians available
172nd ranked -
172nd ranked
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Allow for bulk deletion of old emails such as by dates, year or number
Many of us have lots of old emails in our inbox (eg 20,000) . There needs to be a method of clearing out old emails either by year or by a date range . It is too tedious to delete old emails one at a time
172nd ranked -
People complain about your security part! Correspondence do NOT go through. I already gave up with Skype. There is more programs and better
Stop security non-sense. Only if requested.
I stopped use Skype and recently gave up.
There is more better programs than yours.
e-mail different for my confidential message protection172nd ranked
- Don't see your idea?