Skip to content

AOL Help

← Customer Feedback for AOL




If you would like to provide feedback for a particular AOL product, please visit our feedback site to select the particular product you wish to provide information about.

This forum is for you to make suggestions and provide thoughtful feedback about the AOL Help site. We’re always trying to improve our site and we can use the most popular feedback to make a positive change!

This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.

Tell us how we can improve AOL Help. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.


How can we improve AOL Help?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

380 results found

  1. I am not receiving all e-mails that are being sent to me

    Fix the system; I am not receiving all e-mails that are being sent to me.

    109th ranked
    1 comment  ·  Admin →
    How important is this to you?

  2. GET AOL HELP THAT HELPS !

    My bank says your browser Desktop Gold is too old & not secure. So I called your "Tech Support" for help. What a joke. Can't speak in English. Wants to verify my acct. by sending a TEXT to my home landline that is what I'm talking on. So then He wants my driver's license number, Something you can't have to verify ID If I never gave it to you ever. So I ask for a Manager, And like usual, None are available right now. I ask how I can send feedback on my phone call with AOL about lack of…

    179th ranked
    0 comments  ·  Admin →
    How important is this to you?

  3. I do not like your new format and I need help to get back to the old one...

    109th ranked
    0 comments  ·  Admin →
    How important is this to you?

  4. GET HELP 24/7

    Let PAID AOL Members actually get LIVE HELP 24/7 since we are paying for it. I tried calling and keep getting, "The office is closed", seriously?? Then what are we paying for?? I am not a happy camper!!! I've been with AOL since 1995, maybe it's time to switch!!!

    179th ranked
    0 comments  ·  Admin →
    How important is this to you?

  5. Password generated app

    Why isn't this working?????

    48th ranked
    0 comments  ·  Admin →
    How important is this to you?

  6. Can't setup aol email in Outlook

    I had to reinstall Outlook and now I can't set up my aol email in Outlook. I am using the correct password. It is not an Outlook issue. Please fix your GENERATE AN APP PASSWORD or get rid of it. Total BS!!!!!!!!

    48th ranked
    0 comments  ·  Admin →
    How important is this to you?

  7. Don't lie by saying you offer 24/7 live help because you don't

    I signed up for 24/7 live help. I called the 800 number and the message says call back during business hours.

    48th ranked
    0 comments  ·  Admin →
    How important is this to you?

  8. Spam Folder

    All of a sudden my spamfolder does not indicate the number of emails in there why??

    179th ranked
    1 comment  ·  Admin →
    How important is this to you?

  9. On my Mac i frequently get a message that the server can not be found what should the settings be?

    On my Mac i frequently get a message that the server can not be found What should the settings for incoming and outgoing be?

    179th ranked
    0 comments  ·  Admin →
    How important is this to you?

  10. Do something about e-mail support.

    I guess you no longer provide support except for paying customers. Tried to vote for an existing complaint and was told it wasn't working.

    109th ranked
    1 comment  ·  Admin →
    How important is this to you?

  11. SEE BELOW

    WE RECEIVE FROM ONE PERSON AT LEAST 100 E MAILS EACH DAY YOU ACKNOWLEDGE THAT IT GOES IMMEDIATELY TO SPAM BASED ON YOUR CONTROLS
    HE FIGURED HOW TO BEAT YOUR SYSTEM BY CHANGING HIS LOGON FOR THE LAST FEW CHARACTERS ACTUAL LOGON (1026621@MAIL) AFTER MAIL. HE CHANGES THE CHARACTERS TO BEAT THE SYSTEM IN THE CURRENT WEEK HE SENT OVER 500 EMAILS WE SPOKE TO YOUR TECH THE FIRST ONE TRIED TO DO A CORRECTION. THE SECOND TECH SAID IT WAS OUR PROBLEM TO CORRECT THOUSANDS OF ADVERTISING EMAIL
    SUGGEST YOU INCREASE THE SPAM CONTROL TO MORE CHARACTERS..NOTE: IF WE…

    179th ranked
    0 comments  ·  Admin →
    How important is this to you?

  12. Your help section is terrible. I want to be able to write what I need help about.

    i need to be able to ask for help in my own words and get a response. This help is created by a bunch of nitwit geeks.

    73rd ranked
    1 comment  ·  Admin →
    How important is this to you?

  13. AOL SUCKS!

    Try listening to your customers and stop refusing to allow them to send AOL proof that aol screwed up and deleted my account that I need to live via a S.S. case. NO one there cares and I have bad seizure disorders which I documented you are making worse by not allowing me to have access to the account all this is on. When I die, I PRAY YOU ARE HELD RESPONSIBLE!

    179th ranked
    0 comments  ·  Admin →
    How important is this to you?

  14. STOP taking over my AOL.... I PAY for AOL for decades and do not need you to keep taking over my site when I go to use MY MAIL>

    STOP taking over my AOL for new members.. you take OVER the page when I go to use my mail...

    179th ranked
    0 comments  ·  Admin →
    How important is this to you?

  15. AOL IS MORE RADICAL PROPAGANDA MEDIA THAN EVER, NO FEEDBACK FROM CUSTOMERS!!!

    AOL A ONE SIDED RADICAL PROPAGANDA UNIT!

    109th ranked
    1 comment  ·  Admin →
    How important is this to you?

  16. mon my

    On my comput

    179th ranked
    0 comments  ·  Admin →
    How important is this to you?

  17. a

    I have

    179th ranked
    0 comments  ·  Admin →
    How important is this to you?

  18. I signed up for AOL Live Support Plus and am looking for the advertised Chat option but found none. Is this a fraud or what?

    Need a Chat to solve a problem.

    109th ranked
    3 comments  ·  Admin →
    How important is this to you?

  19. Third party application password generation has been down. This has to be devasting to members who use third party applications. .

    When do you believe this will be fixed? I am sure this is an issue for hundreds of members. If this is going to be be an issue for an extended amount of time, I along with others will need to explore alternative service providers.

    73rd ranked
    0 comments  ·  Admin →
    How important is this to you?

  20. Chat was not helpful

    When you contact chat for help you should" 1 not be hit with a long spill about new email. 2. They should pay attention to what you have told them instead of trying to tell you to do something you told them did not work

    73rd ranked
    0 comments  ·  Admin →
    How important is this to you?
1 2 … 8 10 12 … 18 19
  • Don't see your idea?

AOL Help

Categories

Feedback and Knowledge Base

(thinking…)