AOL Help
If you would like to provide feedback for a particular AOL product, please visit our feedback site to select the particular product you wish to provide information about.
This forum is for you to make suggestions and provide thoughtful feedback about the AOL Help site. We’re always trying to improve our site and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve AOL Help. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
407 results found
-
Please update your 3rd party setup instructions to reflect having to sign into AOL to generate a OTP to be successful.
The instructions need to remind folks to sing in online and generate a OTP for the new device they are connecting.
190th ranked -
My AOL screen has switched to a split view version. I HATE IT!!!! Help me revert to the previous view. PLEASE HELP ME!!!
My AOL screen has switched to a split view version. I HATE IT!!!! Help me revert to the previous view. PLEASE HELP ME!!!
116th ranked -
77th ranked
-
Why did you "UPGRADE" the system? It's less good and less simple to use. Who's bright idea was it to do this? They sould be fired.f
The 'old' system worked fine. This so-called UPGRADE is no longer simple, inclusive or user friendly. All this for a NEW SCREEN? Ridiculous!
190th ranked -
RETURN TO OLD FORMAT ASAP THIS NEW FORMAT IS TERRIBLE I HAVE 1000 OF FRIENDS THAT HAVE AOL AND NOT ONE OF THEM LIKE THIS NEW FORMAT.
NO ONE LIKE THE NEW FORMAT PLEASE PLEASE PLEASE RETURN TO OLD FORMAT
51st ranked -
Don't assume that all of your customers have a cell phone. I don't and don't intend to get one.
Don't assume that all of your customers have a cell phone. I don't and don't intend to get one.
77th ranked -
Generate app password Not working!!!
Generate app password not working. Simple fix! Leave AOL. If this was an issue AOL cared about they would NOT alow it to malfunction for so long.
After being foolish enought to actuily think paid support would be helpful in resolving this issue I learned they did not even know it was not available anymore.
It has finally become clear to me, the hassle of not having this feature is greater than the hassle of changing my email address to another carrier.
GOOD BYE AOL!51st ranked -
116th ranked
-
So called "new" system does not RECEIVE new mail. It all goes to 'SPAM'. Return to old system ASAP
So called "new" system does not RECEIVE new mail. It all goes to 'SPAM'. Return to old system ASAP
190th ranked -
Change this site back to what it was 6 months ago, PLEASE!
Your new system makes cleaning up my emails a pain in the ***! The old system allowed me to click select all, delete and 20 emails were gone. Your new garbage forces me to do this one at a time. Whomever designed this current should be fired! PLEASE change it back!
77th ranked -
Lost e-mail, now being told that in order to have technical support to retrieve e-mail I have to pay.Sounds like extortion, contacting FCC!!
Lost at least 3 weeks worth of e-mail, now being told that in order to have technical support to fix the problem that AOL created that I have to get a premium account. This sounds like extortion! Holding my e-mails *******. I am contacting the FCC.
190th ranked -
Switch back to previous AOL version. The current version is completely UNUSABLE and is causing me lost time and much stress!
Switch back to previous AOL version. The current version is completely UNUSABLE and is causing me lost time and much stress!
77th ranked -
190th ranked
-
77th ranked
-
116th ranked
-
Use humans when the robot fails. Sometimes AOL fails to create a new line with the [Enter] key, but the help robot couldn't recognize that,
When the automated help system consistently fails to help, allow the customer to speak with a human.
190th ranked -
AOL DELETED ALL OF MY INBOX
Aol is already struggling to maintain Users and they literally deleted my entire mailbox because I had not logged in in a while. This includes correspondence that goes back 20 years!! From people that are no longer living! What an EPIC FAIL!!! Tech has no way to restore them which is also an EPIC FAIL as every computer on the planet has a back up system. SO irate I can't even speak. It is totally unacceptable to delete Users messages!!! Shame on you AOL and will never recommend your platform.
190th ranked -
Please - Please - Please
PLEASE change me back to the OLD AOL! - PLEASE!
77th ranked -
Fix Instructions
Please correct your instructions on how to restore Contacts. When I click on the contact setting - There is NO "More" button to use to retrieve the restore option. From my MAC
190th ranked -
An opening page at beginning prevents going to emails directly..and too few fonts
Get rid of that opening page and the next one and let users go directly to email.'
Add more font choices.190th ranked
- Don't see your idea?