AOL Subscriptions and Plans


Help us improve AOL Subscriptions and Plans

We invite you to share your thoughtful and specific feedback with us. At AOL, we strive to improve our product offerings and we often use the most popular suggestions to make positive changes!

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  1. Make account cancellation easier to navigate. I spend over an hour trying to cancel System Mechanic. Your services are closed!

    I wanted to cancel my System Mechanic trial. It took an hour to find a way to accomplish this. Make cancellation less complicated and navigation more obvious.

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  2. Customer service scammers

    I had a problem reinstalling AOL gold in my laptop. I called and someone wanted to have some one AOL out source the service to India.Like Americans are not fit to do this job.Verizon could take Americans money but yet the jobs are sent abroad.
    I had an experience last year when I called customer service and someone in India wanted to charge me for directing me on how I should download AOL gold, after gaining entry into my system, and I had no intention of paying $120 , they locked up my system.
    Today 7/23/21 The same thing happen…

    61st ranked

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  3. What is keeping me from accessing two of my three email accounts? They are there for a reason

    There are three members of my family and each had an account, but as of a couple weeks ago, all but my original account disappeared.
    Not great customer service.

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  4. 34th ranked

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  5. TOO DIFFICULT TO WORK WITH AOL.

    LACK OF RESPONSE TO CUSTOMERS.

    8th ranked

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  6. Get rid of LifeLock. I am notified by credit cards and Identity Guard 3-4 days before LifeLock! AND LifeLock bills me varying amounts.

    Get rid of LifeLock!!! Supposed to be free, but they bill me. They told me that they couldn't cancel it and that AOL had to do that. I finally had to block them on my credit card and then they cancelled my account. It's all about money, isn't it?

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  7. Go back to a better version of AOL

    I am a charter member of AOL and have observed that the quality of AOL has drastically worsened over the years. Just the latest policy is the inability to view posted comments. Who are the people in charge of AOL? Please replace them.

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  8. asurion insurance company doesn't stand by policy.

    According to my contract with AOL and your company this is something that is covered read your policies. This was previously submitted and accepted and as I stated previously I was in the hospital for several months with covid-19 and was unable to get to you in addition I never received the box for shipping but you did take my $25 for service days
    All documentation was supplied and my claim was excepted now you are saying it's not but, If you review your policy you will see it does and was. This information also has been submitted to AOL…

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  9. you can only sign on one cs account at a time yet you ask for a code sent to another account for verification

    this is stupid. find another way to verify identity. THERE IS NO WAY TO GET THE CODE WITHOUT SIGNING OFF OF THE PLACE TO PUT THE CODE.

    34th ranked

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  10. If Lifelock is one of my "benefits", then why I have I never, ever, received any kind of notification from them.

    When there is suspected fraud on my credit card, I would like to be notified by Lifelock. In the many years I have had Lifelock as an AOL Benefit, I have never once been notified even though I have had several cases of suspected fraud. How can I be sure it is active?

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  11. AOL mail has not been working since 6/28 when accessed using outlook or iPhone mail app - please fix this.

    AOL has not been working with outlook or iphone mail app for over 2 weeks. It isn't working for many users. AOL - please fix this issue!

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  12. Have been a member of AOL for the past 10 years, yet I went into the hospital last September for a month,.

    Have been a member of AOL, since 2011, went into the hospital last September, when I came out and tried to use my account (northwest60@aol.com), it wasn't there anymore. Can't bring up my e-mails, so had to start a new account(timothy mccleary@aol.com, but even that account won't let me have e-mails.

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  13. Premium member being targeted by AOL employee

    I have been a paid Premium Member for 24 years. My posts are being automatically blocked. I posted just one word several times, yes, maybe, no etc and immediately I am blocked. These words do no violate your guidelines. This unabated discriminatory censorship has got to stop and this individual needs closer supervision by management. Please remedy this immediately. I am paying for this benefit.

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  14. Offer AMAC discounts

    Offer AMAC discounts

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  15. Your News updates

    You need to not show prejudice in your news articles. With the slim line (0.81%) AOL has in the internet world you don't want to alienate half your subscribers.

    34th ranked

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  16. YOU caught the FREE/BE Pass, now run with it! ADS/Coupons/ PROMOS Section

    " A catagorized section: If you need the SUBSISTANCE where we can find the DEALS, Producta available - - you DO NOT find the Want Ads covering up the NEWS

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  17. 34th ranked

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  18. Perhaps Aol can leverage a concierge service for it's members?

    A 24/7 concierge service to arrange travel, dining, retail purchases, livery services, deliveries, emergency alerts etc...would be a fantastic service to provide for your customers...

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  19. 34th ranked

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  20. 34th ranked

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