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AOL Subscriptions and Plans


Help us improve AOL Subscriptions and Plans

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236 results found

  1. Lower Pricing

    I don't need or use any of your extra services. I just want email capability. Otherwise I will need to look at other email services.

    6th ranked

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  2. Clear-easy/functional access to plans with comparison charts

    20230926
    Upper Management, AOL

    There is certainly no loss of examples of purposeful/unplanned/unknown irrational decisions in business and AOL is not exempt.
    It is certainly beyond me that there is not a simple, easily accessible path to find the available plans, singular and bundled, on you web site.
    Even your employees appear to be totally unaware of such a process.
    To also require the customer to be on a plan before being able to communicate or chat with someone to potentially find that information also does not make sense.

    I recently had an issue with my AOL mail.…

    161st ranked

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  3. I am being charged for aadvantage Essential and I want to cancel it. I never signed up for it.???

    I am being charged for Advantage Essentials. I never signed up for it and do not want it. I want to keep my Compuserve with the completely Free McAfee.

    87th ranked

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  4. McAfee subscription is not being renewed

    I've had McAfee through AOL since 1999, and all of a sudden I get a message that in order to use McAfee, I need to pay for a subscription. I am already paying for a subscription. McAfee says they can't find my account. AOL says my account is active. I am paying for something I can't use. I tried to cancel, there is no cancel button. I tried uninstalling. I still get pop ups saying my computer has issues but can't run a scan without paying. I've tried to fix this for one year.

    161st ranked

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  5. These 'perks' are worthless. Drop the monthly rate and improve service !

    These 'perks' are worthless. Drop the monthly rate and improve service !

    21st ranked

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  6. 9th ranked

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  7. make it easy to switch back to the old format

    make it as easy to switch back to the old format as it was to try it

    31st ranked

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  8. Why charge for a VPN?

    I don't understand why you charge an extra $150.00 forVPN service. If it's such an important security feature should it be included in the monthly rate?

    87th ranked

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  9. accent to my account

    why is it a problem in changing my credid card number to continue paying my account when the card is no longer good

    161st ranked

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  10. 87th ranked

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  11. CUSTOMER SERVICE

    get back to customers when you say that you will

    41st ranked

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  12. Is it your idea to send me so damned many junk mails daily in order to drive me into purchase of your anti-spam program???

    Is it your (AOL's) campaign to flood my spam file with so many daily worthless emails to drive me to purchase at $9.99 a month program to eliminate them? Isn't that an abuse of my membership?

    53rd ranked

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  13. it took me 10 times to get to the site i wanted STOP STOP THIS AOL SITE

    IT TOOK ME 10 TIMES TO GET OPEN THE THE SITE I WANTED STOP STOP STOP THIS AOL SITE

    31st ranked

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  14. FIX Generate Password for Applications IDs

    Can no longer log in with Outlook till you fix the ability to generate another application password. This critical feature has been broken for days!

    53rd ranked

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  15. ID Protection by AOL

    Thanks for suckering me into signing up for ID Protection by AOL. I wanted to reduce spam emails and they have increased overnight by 4-5 times. By signing up, it must have made it "wide open season" for me.

    14th ranked

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  16. Clearer communication on cancellation procedure

    I just spent almost 30 minutes trying to get my deceased spouse's account cancelled. Albert gave me the cancellation confirmation number for both his account plan and system mechanic, then told me that I would be receiving a letter in the post in the next couple of weeks with instructions. When I asked to confirm the mailing address, Albert was unable to "because of privacy concerns," so I asked that he confirm the street number (e.g., 1234) that I would give him. He was under "privacy concerns," so he was unable to do that. When I asked how I could…

    21st ranked

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  17. CUSTOMER SERVICE

    Your people show no concern only I will send to someone else, I can not help. Maybe hire people who can help

    53rd ranked

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  18. Do your job. You did nothing to fix my computer and charged me.

    Train your technicians on the phone or chat how to solve the problems we have. Period was NO HELP AT ALL. Please cancel this membership and refund immediately. BOTH CHARGES

    31st ranked

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  19. I NEED A PLACE OR CUSTOMER SERVICE NEEDS A PLACE TO CHANGE MY BILL DUE DATE.

    I NEED A PLACE OR CUSTOMER SERVICE NEEDS A PLACE TO CHANGE MY BILL DUE DATE.

    87th ranked

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  20. after 20+ years 'membership' I've paid you enough money; make it free for loyalist like me who have stuck with you through the hard times.

    After 20+ years of PAID membership...how about doing something nice for those loyal people that have stuck with you through the hard times. C'mon AOL, show us that you like us!

    53rd ranked

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