AOL Subscriptions and Plans
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FEES
Been using AOL for years and paying almost $30 a month for a service that seems to be free. Supposedly for phone line. Nobody uses hard lines anymore. Why don't you convert these paying customers to a PREMIUM service with quicker dedicated access instead of often waiting on line because of large the freebee crowd.
We have been paying for years, for nothing.
Before we wake up and smell the coffee, please offer us something more. I think we have been faithfull enough to deserve it.1st ranked -
Make account cancellation easier to navigate. I spend over an hour trying to cancel System Mechanic. Your services are closed!
I wanted to cancel my System Mechanic trial. It took an hour to find a way to accomplish this. Make cancellation less complicated and navigation more obvious.
2nd ranked -
Improve tech support... difficult to understand and then when I set the phone down to log onto another device (a MacBook) they hung up!
It shouldn’t be so hard to figure out how to get Private WiFi to work properly on Apple products. It worked for a while and then stopped. It keeps telling me that I’ve added it to another device but I am actually using that device to try and get it to work again. Are you not keeping up with Apple updates? Something else? To add insult to injury, tech support hung up on me!!!!! If it was a mistake, they didn’t call me back or reach out again. They have my email, cell phone number and landline. I am spending…
2nd rankedThis issue is currently investigated. We apologize for the inconvenience and please call our Customer Support again.
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As a paying subscriber, I should beble to read the news teasers without constant "next page links"
Paying subscribers should have bypass for bews stories ithout constantly hitting Next Page
4th ranked -
5th ranked
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I pay $33.00/month. I do NOT want to see ANY ADS...POP UP or others. I blocked them but still get them. Fix it or good bye.
block ads on my paid account or good bye
6th ranked -
During this world wide plague & unemployment, AOL shouldn't be charging for anything.
During this world wide plague & unemployment, AOL shouldn't be charging for anything.
6th ranked -
You cold provide the benefits you promise.I was charged for my Lifelock this year, despite being enrolled in AOL Lifelock benifit.
When I received the notification from Lifelock, I called AOL, and a rep told me to ignore, that I would not be charged. Although the My Benefits shows me still enrolled, when I called AOL when I was charged, I was told I was not enrolled, although on my account, it shows the benefit is still activated. Needless to say, I'm now deciding on a new provider!!
8th ranked -
It is impossible to navigate your site
Make it easier
9th ranked -
Poor Customer Service / Long waits for TECH / No support with Mailer-Daemon issue
I have been having a Mailer-Daemon problem since last summer. AOL has not fixed it. My email is being rejected and they said AOL was sending them phishing emails and marketing. They quarantined my AOL Emails.my AOL anymore. I pay $17.95 per month. FOR WHAT? Fix Mailer-Daomon issue please. Why are we paying clients at AOL? GMail is free.
9th ranked -
AOL's GOLD browser speed has fallen so far behind IE, Firefox, xfinity, etc.
Increase your browser speed levels, AOL GOLD is now like using a dial up program. Moreover, I have to switch to Internet Explorer to print cashed checks, something I was able to do in the past. Seems the other internet browsers are improving service; AOL is regressing, and I'm paying $4.99 a month for **** poor service.
9th ranked -
Data selling should be disabled for AOL benefits
One Life Protected is selling data according to Reputation Defender. This should be stopped.
12th ranked -
OFFER FREE MAGAZINE SUBSCRIPTIONS
OFFER MAG SUBSCRIPTIONS
12th ranked -
14th ranked
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ARE U LIARS EVER GOING 2 FIX IT SO WE CAN USE ANIMTED BACKGROUNDS IN OUR E-MAILS....LIKE WE DID BEFORE ???????? UR STATIONARY *** !!!!!!
LIES NOTHING BUT LIES WE GOT FROM U ALL SO FAR......TIM ARMSTRONG U R THE BIGGEST LIAR !!!!!!!!!!!!!!!!!!!!!!!
14th ranked -
14th ranked
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I can’t figure out how to talk to a real person at aol. How about a telephone number
Add a telephone number
17th ranked -
I don't want to change anything.
I like the way my AOL is set up. Please leave it alone.
17th ranked -
TO Get more help and make it easy when having aol problems.
you can never get any help when you are having aol problem.
I don't have an easy access to chat online to let them know what the problem is. Its so annoying and Im a paying customer.
and Im not happy at all with this service. I have a problem every time Im trying to delete email I get this coming up: This Request is not allowed, Code: EP 4010. Does anyone know what does this means?17th ranked -
Customer service protocols need to be stream lined
Was on the phone with customer support for almost 2 hours. had to explain my situation 6-7x. no help and I had to pay 14.99 for a free month to get access to the level of support needed for my case . That level was useless as well. It was not until I demanded to speak to a manager that my issue was adequately addressed. Customer know when they are given the run around.
17th ranked
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