AOL Subscriptions and Plans
239 results found
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FEES
Been using AOL for years and paying almost $30 a month for a service that seems to be free. Supposedly for phone line. Nobody uses hard lines anymore. Why don't you convert these paying customers to a PREMIUM service with quicker dedicated access instead of often waiting on line because of large the freebee crowd.
We have been paying for years, for nothing.
Before we wake up and smell the coffee, please offer us something more. I think we have been faithfull enough to deserve it.1st ranked -
Make account cancellation easier to navigate. I spend over an hour trying to cancel System Mechanic. Your services are closed!
I wanted to cancel my System Mechanic trial. It took an hour to find a way to accomplish this. Make cancellation less complicated and navigation more obvious.
2nd ranked -
As a paying subscriber, I should beble to read the news teasers without constant "next page links"
Paying subscribers should have bypass for bews stories ithout constantly hitting Next Page
3rd ranked -
Improve tech support... difficult to understand and then when I set the phone down to log onto another device (a MacBook) they hung up!
It shouldn’t be so hard to figure out how to get Private WiFi to work properly on Apple products. It worked for a while and then stopped. It keeps telling me that I’ve added it to another device but I am actually using that device to try and get it to work again. Are you not keeping up with Apple updates? Something else? To add insult to injury, tech support hung up on me!!!!! If it was a mistake, they didn’t call me back or reach out again. They have my email, cell phone number and landline. I am spending…
3rd rankedThis issue is currently investigated. We apologize for the inconvenience and please call our Customer Support again.
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I pay $33.00/month. I do NOT want to see ANY ADS...POP UP or others. I blocked them but still get them. Fix it or good bye.
block ads on my paid account or good bye
5th ranked -
11th ranked
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Lower Pricing
I don't need or use any of your extra services. I just want email capability. Otherwise I will need to look at other email services.
6th ranked -
Poor Customer Service / Long waits for TECH / No support with Mailer-Daemon issue
I have been having a Mailer-Daemon problem since last summer. AOL has not fixed it. My email is being rejected and they said AOL was sending them phishing emails and marketing. They quarantined my AOL Emails.my AOL anymore. I pay $17.95 per month. FOR WHAT? Fix Mailer-Daomon issue please. Why are we paying clients at AOL? GMail is free.
7th ranked -
7th ranked
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ads in email and on website. If I am a paying member, provide us an option to stop seeing ads.
I am on the verge of completely moving away from AOL when I see adds in my inbox every day....particularly as a paying user. Some benefits are ok, but not worth me seeing Ads...if this continues, I will canx.
9th ranked -
I never use any of these so called free benefits. Many of them are a hook to sign up for more junk and get a bill for it later. no thanks
Be available by phone
14th ranked -
TOO DIFFICULT TO WORK WITH AOL.
LACK OF RESPONSE TO CUSTOMERS.
9th ranked -
I have paid a monthly fee for over 20 years--BUT you block me from macking coments WHY??
allow me TO MAKE COMMENTs
11th ranked -
Get McAfee off my back. They continue to warn me that coverage will expire; Of course, they don't respond to me compliants no respond
Have a human once in a while respond to a complaint --- AND inform whomever keeps emailing me that McAfee will/has expired Aren't they aware that its coverage comes with AOL>
14th ranked -
You ignore you long-standing and paying customers. I've been paying for AOL for over 20 years and you are ignoring me.
You need to fire 100% of all leadership at your organization and get folks that actually know how to run a company in charge. Otherwise, you folks are gonna go away.
14th ranked -
Have a section for cancellation of programs.
Have a section for cancellation of programs.
11th ranked -
ID Protection by AOL
Thanks for suckering me into signing up for ID Protection by AOL. I wanted to reduce spam emails and they have increased overnight by 4-5 times. By signing up, it must have made it "wide open season" for me.
14th ranked -
your last and current update/change in menu, etc is NOT working for ME
I do not like the dropdown menu givng words that I may be trying to type.why was that added, what purpose does it have, i try to just type and get words that I did not want or enter...can you take it off my account?????
14th ranked -
stop shoving the AOL benefits page down my throat.
stop the benefits page from popping up
23rd ranked -
Put good services back.
I am seriously considering canceling my subscription. I pay yet the service online has nothing special. Your price keeps going up yet I see no improvements to AOL. I dont want or need any of the stuff you have to offer as you say they are benefit to my subscription but nothing applies to me. In the past you had many things that were special for example the buddy list way in the past I could see if the aol member had picked up their mail... now I see the chat rooms are also discontinued. What special is left?
14th ranked
- Don't see your idea?