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Help us improve AOL Subscriptions and Plans

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236 results found

  1. FEES

    Been using AOL for years and paying almost $30 a month for a service that seems to be free. Supposedly for phone line. Nobody uses hard lines anymore. Why don't you convert these paying customers to a PREMIUM service with quicker dedicated access instead of often waiting on line because of large the freebee crowd.
    We have been paying for years, for nothing.
    Before we wake up and smell the coffee, please offer us something more. I think we have been faithfull enough to deserve it.

    1st ranked

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  2. Make account cancellation easier to navigate. I spend over an hour trying to cancel System Mechanic. Your services are closed!

    I wanted to cancel my System Mechanic trial. It took an hour to find a way to accomplish this. Make cancellation less complicated and navigation more obvious.

    2nd ranked

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  3. As a paying subscriber, I should beble to read the news teasers without constant "next page links"

    Paying subscribers should have bypass for bews stories ithout constantly hitting Next Page

    3rd ranked

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  4. 5th ranked

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  5. Improve tech support... difficult to understand and then when I set the phone down to log onto another device (a MacBook) they hung up!

    It shouldn’t be so hard to figure out how to get Private WiFi to work properly on Apple products. It worked for a while and then stopped. It keeps telling me that I’ve added it to another device but I am actually using that device to try and get it to work again. Are you not keeping up with Apple updates? Something else? To add insult to injury, tech support hung up on me!!!!! If it was a mistake, they didn’t call me back or reach out again. They have my email, cell phone number and landline. I am spending…

    4th ranked

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  6. 9th ranked

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  7. Lower Pricing

    I don't need or use any of your extra services. I just want email capability. Otherwise I will need to look at other email services.

    6th ranked

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  8. Poor Customer Service / Long waits for TECH / No support with Mailer-Daemon issue

    I have been having a Mailer-Daemon problem since last summer. AOL has not fixed it. My email is being rejected and they said AOL was sending them phishing emails and marketing. They quarantined my AOL Emails.my AOL anymore. I pay $17.95 per month. FOR WHAT? Fix Mailer-Daomon issue please. Why are we paying clients at AOL? GMail is free.

    7th ranked

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  9. 7th ranked

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  10. 14th ranked

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  11. ads in email and on website. If I am a paying member, provide us an option to stop seeing ads.

    I am on the verge of completely moving away from AOL when I see adds in my inbox every day....particularly as a paying user. Some benefits are ok, but not worth me seeing Ads...if this continues, I will canx.

    9th ranked

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  12. 9th ranked

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  13. Get McAfee off my back. They continue to warn me that coverage will expire; Of course, they don't respond to me compliants no respond

    Have a human once in a while respond to a complaint --- AND inform whomever keeps emailing me that McAfee will/has expired Aren't they aware that its coverage comes with AOL>

    14th ranked

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  14. TOO DIFFICULT TO WORK WITH AOL.

    LACK OF RESPONSE TO CUSTOMERS.

    9th ranked

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  15. Have a section for cancellation of programs.

    Have a section for cancellation of programs.

    9th ranked

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  16. ID Protection by AOL

    Thanks for suckering me into signing up for ID Protection by AOL. I wanted to reduce spam emails and they have increased overnight by 4-5 times. By signing up, it must have made it "wide open season" for me.

    14th ranked

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  17. your last and current update/change in menu, etc is NOT working for ME

    I do not like the dropdown menu givng words that I may be trying to type.why was that added, what purpose does it have, i try to just type and get words that I did not want or enter...can you take it off my account?????

    14th ranked

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    1 comment  ·  Admin →
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  18. You ignore you long-standing and paying customers. I've been paying for AOL for over 20 years and you are ignoring me.

    You need to fire 100% of all leadership at your organization and get folks that actually know how to run a company in charge. Otherwise, you folks are gonna go away.

    21st ranked

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  19. 14th ranked

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  20. AOL's GOLD browser speed has fallen so far behind IE, Firefox, xfinity, etc.

    Increase your browser speed levels, AOL GOLD is now like using a dial up program. Moreover, I have to switch to Internet Explorer to print cashed checks, something I was able to do in the past. Seems the other internet browsers are improving service; AOL is regressing, and I'm paying $4.99 a month for **** poor service.

    14th ranked

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