252 results found

1. Hire individuals who actually knows how to provide services for customers. I need my refund and 3 calls in and no one knows how to provide.

   I have called multiple times and waited in the queue for nearly an half hour each time only to keep getting the same results. No refund!! Who are training these people? I’m reaching out to the BBB because this is ridiculous!! Who are these people?

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2. Just improve

   Get up! Do something! Anything!

   It says it all below…”this forum is not monitored!” Any questions??

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3. No idea. Just a statement. If I have to start to pay for tech support, I'll switch to gmail, comcast, etc.
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4. Real human not AI online

   Real humans to deal with benefits subscription cancellations. All I get is AI which gives me the same solutions that don't work. Everything should be done online without waiting on a phone call to finally talk to someone.

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5. Start by getting a handle on your constant 'New Product' intros which are for the most part something you bundled and renamed and repackaged

   First flush all the new > Good, Better and Best < intros you bring in on a regular basis. I feel like I'm being sold a new set of 'Nothing will stick to it, inside or out, regardless of how high you set the cook temperature cookware . Even if you have AOL ASSIST, not is your problem usually solved, (That's a compliment by the way), But you can't get back to what you you were doing when you had to call for assistance because you're afraid you first have to hear the whole new 'canned pitch' about what software just came off your 'The best thing in computers since sliced bread, even though I think the bread predated computers by several thousand years) production R & D.Start FRESH with what we call "YOUR EVER GROWING REVENUE STREAM." Maybe you can strike a deal with Jeff Bezos to feature all the apps and software that do nothing but overlap each other, duplicating my workload and costing my company a revenue loss, quarter over quarter instead of adding to my bottom line the way Capitalism is supposed to work according to all the business schools and even Wall Street. It could be simple...get your customers out of this quagmire you are continuing to push them further into. Make them feel HAPPIER about being AOL clients. But what about the money you ask? Where's it going to come from? We do need it to grow! But how much? One profitable industrialist was once heard saying to his colleagues, "Have you ever considered, more can be earned with less?" Putting the staff as a whole under a giant magnifying glass, may just prove to be eyeopening and actually put more jingle in your coffers, with far less effort. ****, you might even be able to eliminate a 'break room'. Now there's a thought. A look beyond the horizon might be beneficial and actually refreshing. Why, you may not even need to buy as many Tums or 15 year old scotch. Another perk for AOL. Do yourselves another favor and look at its earliest years. History is a great teacher. And remember how AOL shot out front when all of this started. And one more question in closing. What are you going to be 'investing (or maybe even wasting' valuable profits on with AI, (in its infancy) like a giant sponge sucking up all the liquidity from the market as it breaks out of this infancy.. If I were sitting on your board, if I had that privilege, these thoughts and questions would be keeping me awake at night. And I would be pounding them into the Boardroom table with every meeting. Sleep aids anyone?

   First flush all the new > Good, Better and Best < intros you bring in on a regular basis. I feel like I'm being sold a new set of 'Nothing will stick to it, inside or out, regardless of how high you set the cook temperature cookware . Even if you have AOL ASSIST, not is your problem usually solved, (That's a compliment by the way), But you can't get back to what you you were doing when you had to call for assistance because you're afraid you first have to hear the whole new 'canned pitch' about what software… more

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6. I see that typing my comment here is laced with technical difficulties. Guess AOL dont like posting complaints.

   You're just as woke as everyone else is. Trying to type this message was plagued with difficulties. What I came here for was to describe my first attempt with Premium AOL email. AOL claims to get rid of unwanted ads. Nope, they dont. They school people on how to get rid of them, they dont automatically get rid of anything. They give tools on how to go about doing it yourself. I will say that most of my unwanted emails did stop coming, but I think that my own hard work got them stopped. If AOL would teach a class on this subject at a flat rate fee, that could possibly by a good investment for the customer. Paying monthly is until one gets tired of paying for nothing is not. Heres the funny thing: AOL charges companys to post ads, then AOL charges email users to get rid of the ads. None of that sounds like extortion does it? Pit two intidies against each other while AOL counts the money they are collecting from them. Nice grift.

   You're just as woke as everyone else is. Trying to type this message was plagued with difficulties. What I came here for was to describe my first attempt with Premium AOL email. AOL claims to get rid of unwanted ads. Nope, they dont. They school people on how to get rid of them, they dont automatically get rid of anything. They give tools on how to go about doing it yourself. I will say that most of my unwanted emails did stop coming, but I think that my own hard work got them stopped. If AOL would teach a class… more

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7. how the heck can i cancell something when their is no xabcell button and u guys keep telling me call the cancelation department that dont se

   There is no cancell button it says I owe u money but I don't. I've been trying to cancel for 2 months now. It says pending. . There is no live agent and no cancelation department

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8. AOL should require ALL PROGRAMS (including AOL) be UNINSTALLED, CANCELED &/or COMPLETE DELETE w/ clicks!!! Biden mentioned ONLINE JUNK !!

   Why wait for government to FORCE AOL to protect AOL SUBSCRIBERS!!! OWN IT AOL!!!!

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9. I today discovered that I have paid monthly for AOL benefits not ever received due to non-activation (of which I was not informed until now)

   Fully inform and assist customers that activation is required - I was told
   I had beenfits paid for monthly for over 15 years that I never received.

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10. aol technical costs?

    Costs for technical support (2-3 years) way to expensive! taken for a ride after tech support cleaned 37k files! Charging an amount for which ever service.I would want. Contracted agreement.Bogus scammed?

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11. I was paying for pop up ad free access to my account. I still received the pop up adds so i cancelled this product

    I was paying for pop up ad free access to my account. I still received the pop up adds so i cancelled this product. in my opinion from experience this was a rip off!

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12. COLLECTIONS ON CANCELLED ACCOUNTS

    I RECEIVED A LETTER FROM YOUR COLLECTIONS DEPARTMENT. I REQUESTED MY SERVICES TO BE CANCELLED SEVERAL MONTHS AGO VIA A LIVE CHAT WITH SOMEONE. THEY SAID THEY WOULD TAKE CARE OF IT, WHICH I ASSUMED THEY DID. HOWEVER, THE LETTER STATES THAT I OWE $56.48 OR I WILL BE TURNED OVER TO A COLLECTION AGENCY. I WOULD SUGGEST A BETTER WAY OF CANCELLING SERVICES WITH YOU. AND I WOULD LIKE A BREAKDOWN OF ALL MY SERVICES THAT I AM BEING BILLED FOR.

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13. Notify customers before you start charging their credit card

    Have used AOL for over 25 years for free.... not notified that my credit card was going to be charged every month now for the same service

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14. BENEFIT FOR YOUR MEMBERS OF 20+ YEARS AND/OR 70+ YEARS OF AGE

    Make the System Mechanic a benefit of any "plan" for AOL members who have been with the company for at least 20 years OR members who are over 70 years of age. Many have computers that really need the System Mechanic service but who are retired and on fixed incomes, don't understand computers and who are looking to just cancel their AOL service altogether and put their old laptops in the closet and forget about it. By the time you get to 75, all of this stuff is way to complicated to even try and stay on top of. My computer is so messed up that it takes hours just to get it up and running; something like "system mechanic" might keep me up and running. Don't have any interest in a new computer, can't afford it. Would need to be "automatic" i.e. push one button once a week and it would keep my old laptop working. I can't even get all of my current benefits working as it is all just too complicated. See, even now I get a message that "Sign in required to continue" what the ****, as far as I know I AM signed in.

    Make the System Mechanic a benefit of any "plan" for AOL members who have been with the company for at least 20 years OR members who are over 70 years of age. Many have computers that really need the System Mechanic service but who are retired and on fixed incomes, don't understand computers and who are looking to just cancel their AOL service altogether and put their old laptops in the closet and forget about it. By the time you get to 75, all of this stuff is way to complicated to even try and stay on top of. My… more

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15. Better display of plan and feature costs especially with new rates

    If I go down to $12, can I still add dialup? What do I lose? My plan has a name but it is not on the list of plans. Raising it t$3 a month not reflected in plan prices offered. If I take the 2 free months, how long am I locked in? The whole presentation feels like a trap!

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16. Bring AOL Instant Messenger Back

    We need an alternative messenger to Facebook, bring AOL’s Instant Messenger back :) It’s your time to shine again and compete against Meta 👏🏼

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17. MAKE IT EASIER TO CHANGE BILLING CREDIT CARD. IM ****** OFF.

    Button on Main Screen that connects to Billing

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18. I want to stop paying for a service I have not used in several years. It seems that I have to jump through a LOT of hoops to do that.

    Make it MUCH simpler to cancel my subscription to AOL. I have not used it for several years and want to quit paying. You seem to be requiring me to jump through more hoops than a Cirque de Soleil acrobat to do that. Simplify the process! I've been a paying member since the days of 5-1/4" floppies and $5.00 a month service!

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19. horrible website execution ... i keep getting referred to the same exact pages which were not helpful to begin with in activating AARP membe

    time to consider dumping aol all together

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20. AOL should be cheaper!

    I already pay $8 a month for AOL and I think it's WRONG and GREEDY that you want more money so I can close the ad box. I have looked at the incessant ads for 30 YEARS now and don't care! I want my free/cheap AOL back!

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