Not delete old email for no reason
I’ve had my AOL email account for over 20 years. Last week, almost a full years worth of my old emails disappeared. The only email that I can retrieve is from the last 7 days, then it skips to August 2022. I called several times to AOL mail support, and was told that I needed a membership for them to help. Even with a membership, I was told, they could only retrieve the last seven days worth of my email. I told them I already HAVE the last seven days emails, so that really would accomplish nothing. They told me there was nothing else they could do, and kept encouraging me to get a membership which would not resolve my issue at all. This just suddenly happened a week ago, and I thought for sure it was just a setting or some other easily fixed problem. I am very disappointed in AOL and will now have to change my email account to Google. Now I know why people tell me AOL email is a “dinosaur.”
JEAN MICHALOVE
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JEAN MICHALOVE
commented
I’ve had my AOL email account for over 20 years. Last week, almost a full years worth of my old emails disappeared. The only email that I can retrieve is from the last 7 days, then it skips to August 2022. I called several times to AOL mail support, and was told that I needed a membership for them to help. Even with a membership, I was told, they could only retrieve the last seven days worth of my email. I told them I already HAVE the last seven days emails, so that really would accomplish nothing. They told me there was nothing else they could do, and kept encouraging me to get a membership which would not resolve my issue at all. This just suddenly happened a week ago, and I thought for sure it was just a setting or some other easily fixed problem. I am very disappointed in AOL and will now have to change my email account to Google. Now I know why people tell me AOL email is a “dinosaur.”