AOL.com
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
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Tell us how we can improve AOL. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
12645 results found
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Verification code not sent
You've allegedly sent some 20 verification codes to my mobile, but NOT ONE has arrived. Thanks for blocking my access to my account in Firefox and for never responding to my email. Your service is the pits.
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2 factor authentification is turned off but you still insist it every time I login
2 factor authentification is turned off but you still insist it every time I login Please fix this!
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Need to check your advertisements before posting. Snoopy weather Vain is a rip off. Not anything like shown on the advertisement. Bad Bus
Poor judgement on AOL's advertisement department. Before you advertise make sure what your clients are advertising is what the customer gets. People beware of banner advertising on AOL
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Pogo games/AIM/Chatroom
The masque games are not the same as Pogo games. The pogo games were so much better and more entertaining. Also, bring back the AIM and chatrooms. You would have more members joining, I can guarantee. In the game chatrooms, people talk how the classic pogo games, aim, and chatrooms were so much better.
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Advertisers aren't getting their money's worth; you target the wrong people!
I am a WOMAN who lives in an APARTMENT. I have no need for many of the services I receive paid advertising emails for. Since you collect info from browsing history, I would assume you have statistics on your members. As someone who owned a media business for 40 years (now retired), and AOL being a pioneer in the online industry, I would think you would have a better grip on targeting who receives which email blasts. I don't need erectile dysfunction medication, Ukrainian women, kitchen remodeling and a whole host of other wasteful ads.
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Many UNSUBSCRIBE LINKS on unwanted types of mail don't work
Having owned a media business for 40 years (now retired), I know that proper procedure for any email advertisements should have a working UNSUBSUBSCRIBE link. Many of the advertisers you accept do not have a working link. My browser or my internet service (Spectrum) will tell me that the page is not secure or that it's not safe. Inexcusable for a company like AOL. I've been with AOL since its inception and find it ridiculous that you don't check on these things before you allow paid email blast to post.
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Fake Ad on AOL, related to cure for dementia with Dr. Ohsumi
On June 9, 2026, I saw an ad on AOL that promoted a new, simple method for preventing dementia. I clicked on that ad, and got into one of those long videos that go on forever, before they tell you what the product is. This one featured a Doctor named Ohsumi. I watched the video until the end, and saw that they were selling a supplement that was supposed to help prevent/cure dementia. I checked further about this product, and it turns out it was a fake video -- there was no Dr. Ohsumi, and the celebrities in the ad…
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Ads are not email! It's not enough that you put every form of ad AROUND my screen? Now you put ads IN my inbox???
Ads are not email! It's not enough that you put every form of ad AROUND my screen? Now you put them IN my email in-box. The more you do this, the less time I spend on AOL.
5028th ranked -
Kill the extra ads
With all due respect I pay for the privilege of using your service (Gmail is free) I shouldn't have to pay more to have a "new mail" screen devoid of ads. Kill the ads or lose this long-standing customer of your service
12386th ranked -
Fix the problem with the Comments section
I'm currently having a problem accessing the Comments. Signed into AOL on Microsoft Edge and couldn't pull up Comments there either. AOL's live chat was no help, nor was calling them directly. They said the only way for an IT Tech to see if this even warrants their attention is to read a post on this Feedback. And when you first submit the feedback, it winds up really low on the totem pole (somewhere in the thousands).
1826th ranked -
Unable to access Comments
I'm currently having a problem accessing the Comments. Signed into AOL on Microsoft Edge and couldn't pull up Comments there either. AOL's live chat was no help, nor was calling them directly. They said the only way for an IT Tech to see if this even warrants their attention is to read a post on this Feedback. And when you first submit the feedback, it winds up really low on the totem pole (somewhere in the thousands).
1826th ranked -
Follow up on the feedback
Follow up on the feedback you receive. Your chat and phone agents made me go to this feedback to say I cannot like, dislike comments. Nor can I make a comment. This was done over a month ago and the problem still exists. Make your agents log the issue and get them to the right people without going to this ignored function.
5028th ranked -
Do not allow email ads with false delete boxes
Do not allow adds with false delete box that hijack to vendor website. I would never ever buy a product using deceptive practices.
5028th ranked -
AOL Website shows needing to update payment method even Card and Billings are up to date.
On Welcome screen of AOL Desktop Gold a notification says I need to update my payment method even though it is up to date, both MOP and Card on file. it is not only shows on AOL Desktop Gold but also in AOL website itself
5028th ranked -
PLEASE restore the ALPHABETICAL SORT (A-Z) capability function for NEW MAIL
The above "improvement" is self explanatory. Sorting by date - whether newest to oldest or vice versa -is very often not as useful as the ability to sort by the sender information ALPHABETICALLY, Both types of SORT functions are useful at various times but why did you eliminate the ALPHABETICAL option. If the number of options is limited why not have one of each - one by date (NEWEST-OLDEST OR vice versa and one alphabetically (A-Z)
5028th ranked -
getting support
You people are impossible to contact!!!! I've been trying to sign on for days with NO LUCK!!!! What the **** is going on??? Call back# 603-837-7072
5028th ranked -
contact editing
I was unable to add or edit a contact or contact list. When I did edit & hit save, I got an error message "unable to save" I spoke to Alpha & he set me up with AOL basic, where I am able to edit contacts
5028th ranked -
Lose the 2nd ad in email overview area.
Lose the 2nd ad in email overview area. Very distracting and makes me want to find a new email system.
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5028th ranked
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Please STOP yourselves from inserting a SECOND ad banner hovering six lines down WITHIN my email.
Hello - AOL member since 1993 here. I don't mind the ad banner above my email, but the SECOND ad banner hovering six lines down WITHIN my email is TOO MUCH. It's invasive, obnoxious and presumptuous, and I don't think I'll be able to tolerate it for long. Please REMOVE it.
5028th ranked
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