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Tell us how we can improve AOL. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
11982 results found
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Upgrade Spam Filter
I'm not sure what changed but I now get DOZENS of spam emails, that should easily be filtered ahead of time. I actually try to keep my inbox clean and it's becoming nearly impossible, to the point I'm about to delete my account. It's like all filters have been removed and I get nothing but spam emails now, making it pointless to use for anything else.
623rd ranked -
Called the 800 number and the voice bot has a terrible hitch in its speaking voice.
Made it difficult to follow. Better check the system.
4792nd ranked -
really annoying that the sidebar advertizing interupts typing in the body of an email. Using firefox.
Please fix this obviously bad behavior.
4792nd ranked -
Help stop junk mail after being reported
Help stop repeated junk mail please. I report and delete this mail but nothing seems to help. What can AOL do for us?
1729th ranked -
Give tech support the tools to fix problems. All they do is say how sorry they are and they can't help,
EVERY Comment, Reply to a comment, and Appeal that I make is Rejected. Appeals are rejected INSTANTANEOUSLY, so obviously they are not considered at all. I have NOT used ANY offensive language.
4792nd ranked -
Pop-up notifications no longer available when someone "likes" or "replies" to your Comment
Have already spoken to Tech Support about this issue; but was informed they don't have the capability of correcting this issue. It would have to be submitted on this Feedback feature. These pop-ups help by allowing you to go to notifications and read replies or see "likes" to your comments. Although the Bell Notification feature works, the pop-ups assist users during real time activities.
If other customers don't care for this feature, it would behoove AOL's IT gurus to provide an option to toggle the pop-up feature on and off.
957th ranked -
2684th ranked
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Filter obvious spam!
How can you not figure out that this email address is spam: tfdgfhjugfhdgshgfdfgdffds@nivabupa.com. Do better.
4792nd ranked -
Get rid of the GIANT AD at the tp of the home page. It's annoying!!!!!
Get rid of the GIANT AD at the tp of the home page. It's annoying!!!!!
957th ranked -
I have a fingerprint identification device to use for verification. I'd appreciate being able to use it on AOL.
I think it's self-explanatory.
4792nd ranked -
Recovery of lost "Saved Email"
I have been a subscriber of AOL since 1994. On October 30, 2025 I discovered that every "saved Email" on my master account "jjcshndrsn" and additional accounts, "buttnercreekhome", "hndrsn0221", "hndrsn0517", "deapilot", "usmc094418" and "gs13step10" was gone. I was shown no saved massage. AOL tech supporter "Roxy" was unable to recover anything. I am requesting support from any AOL technician to recover my missing "saved Email". James J. Henderson
2684th ranked -
Password
Stop trying to charge to reset password
11724th ranked -
get rid of two factor sign in unless requested
Your two factor sign in is becoming a major pain. I can't change the options or the order of options. If I sign in five times a day I have to go through the same nonsense five times a day. My password is secure, I don't keep much of a confidential nature in e-mails I don't need this. When I am on the road it makes some sense but, when I am home it is just a pain.
2684th ranked -
'request cannot be made'
ALL I WAS DOING WAS TRYING TO SIGN OUT OF MY MAIL ACCOUNT. TURNS OUT YOU SAID I HAD TOO MANY SPAM THINGS SO MY REQUEST COULDN'T BE DONE! WELL, HERE'S AN IDEA... STOP PUTTING THE ******** SEX ADVERTISMENT **** IN MY SPAM FOLDER ALONG WITH THE SCAMMERS SAYING MY CLOUD ACCOUNT NEEDS TO HAVE THE PAYMENT METHOD UPDATED WHEN IN REALITY... THERE WAS NEVER A PAYMENT METHOD BECAUSE I NEVER SIGNED UP FOR THE **** CLOUD... WHICH BTW, MICROSOFT HIJACKED MY LAST IMPORTED PHOTOS SO NOW I CAN'T SHARE OR POST THEM, DIDN'T EVEN FIND THAT OUT UNTIL I…
2684th ranked -
Tons of SPAM Mail after leaving Comments
What's the deal AOL? I don't make many comments on AOL articles but when I do my spam mail increases significantly.
2684th ranked -
Do not allow obvious SCAM merchandisers such as the one which offers eyeglasses that "adjust automatically" , which is impossible !!
So many Senior citizens are drawn to ordering these eyeglasses as replacements to optometrically prescribed ones. TOTAL SCAM, and there are others as well. AOL should bear the responsibility to weed out these type of scammers before being to allowed to place their ads.
4792nd ranked -
Bring back Comments or we might drift away to sites that permit that as entertainment.
Bring back comments and allow us to see them and make them. Or , tell us another place we can do that if we want change.
2684th ranked -
Three days ago I deleted all of my old comments that were made to various AOL news articles. Today I am signed in to AOL, and I went to post
Three days ago I deleted all of my old comments that were made to various AOL news articles. Today I am signed in to AOL, and I went to post a comment. When I tried to post, a pop up message showed up on the bottom right of the comments box that says "Sign Up to Post". I am already signed up? What is going on?
4792nd ranked -
Better customer service and resolving AOL users! Better monitoring tools, so users' don't feel discriminated!
No one in AOL can help or care to look into the issue I have with AOL rejecting all my comments on the Community.
4792nd ranked -
STOP posting offensive ads on my AOL page!!
Remove all offensive and inappropriate CRITEO ads from my AOL page. I repeatedly report them as "Not Appropriate" and they continue to appear.
4792nd ranked
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