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This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

How can we improve AOL Mail?

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6 results found

  1. Give us back old mail. New mail is awful

    Old mail is better than new mail. In new mail received messages just disappear for no reason. HATE NEW MAIL. GIVE US BACK OLD MAIL.

    16th ranked
    4 comments  ·  Receiving  ·  Admin →
    How important is this to you?

  2. My incoming mail is coming to the trash file. This has been true for several months. I kept thinking it would correct itself but has not.

    What do I do?

    151st ranked
    Gathering Feedback  ·  2 comments  ·  Receiving  ·  Admin →
    How important is this to you?

  3. separate old and new mail as it used to be

    do not like old and new mail mixed .I used to hold some notices til i could take care of them and then i would delete them . Now i can't find them wish i had been told of changes.

    43rd ranked
    0 comments  ·  Receiving  ·  Admin →
    How important is this to you?

  4. keep

    After I read an email, I would often click on "Keep as New" for further review. Now I have to go to a dropdown to select it. Please provide "Keep as New" as a first-screen option

    80th ranked
    1 comment  ·  Receiving  ·  Admin →
    How important is this to you?

  5. medicare.gov

    I've just discovered that you've been sending emails from Medicare.gov about my health insurance for the coming year to my spam folder. What the ****? You can't tell a legitimate government email address from a spammer? You've caused me to lose notifications about this years open enrollment and important options for next year.

    127th ranked
    0 comments  ·  Receiving  ·  Admin →
    How important is this to you?

  6. Refresh mail feature is awful!

    Having to "refresh" to get new mail is stupid and time wasting. My new mail should populate when it is received. This whole new system is awful. Just go back to the way it was.

    127th ranked
    0 comments  ·  Receiving  ·  Admin →
    How important is this to you?
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