AOL Mail Norrin
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
281 results found
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my printer icon will not will not operate, I can't print email
my printer icon will not will not operate, I can't print email
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available at https://twitter.com/AOLSupportHelp and https://www.facebook.com/AOLCustomerCare/.
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Contact list editing
Contact list will not accept new items. Could only add one person then it quit working
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X @AOLSupportHelp.
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Can't attach excel files
Not able to attach a couple of excel files, was able to attach other excel files that had similar content and similar file sizes. The upload of the attachments gets stuck and after about a minute I get the " This email attachment can't be saved to drafts. " The information from within those 2 excels has to do with tax info. After troubleshooting it's most likely some content or info from within the 2 excels that is preventing the files from being attached on the system.
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available at https://twitter.com/AOLSupportHelp and https://www.facebook.com/AOLCustomerCare/.
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Why is images popping up with url , its annoying to have to delete each one when you place it in an email
Why is images popping up with urls now , its annoying to have to delete each one when you place it in an email
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available at https://twitter.com/AOLSupportHelp and https://www.facebook.com/AOLCustomerCare/.
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PLEASE ADD BACK FEATURE TO RIGHT-CLICK FIND ALL FROM SENDER
PLEASE ADD BACK FEATURE TO RIGHT-CLICK FIND ALL FROM SENDER. WHY WOULD YOU REMOVE THIS? I USED IT EVERYDAY!
Hello there. To see the search by sender option, you now need to hover over the sender and you should see a magnifying glass on the right side of it. Click on it to search. If you need additional help navigating the New AOL Mail, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Re: 2 Step Verification :-(
I keep getting asked to use a 2 step verification-if a person (ME) doesn't have a cell phone there can be NO TEXTING or App abilities therefore not 2 step capable. Got any ideas?
As much as I would like to help you directly, for security concerns, we do not handle account-related information through this forum. Please contact our AOL Customer Support team at 1-800-300-5017. Thank you!
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E-mail incompatibility with Microsoft
My husband uses Outlook and cannot change it, company rules. I have been using AOL for more than 45 years. As of 3 days ago I have not been able to receive email from my husband and that mail is critical to my business. your tech help and read then what Outlook says as to why mail did not go through. I was talking to the wall! I pay a premium with AOL, need help, dont get it????
There is an authentication error on your senders end, we recommend authenticating using DKIM. We have this article from Microsoft; https://learn.microsoft.com/en-us/microsoft-365/security/office-365-security/email-authentication-dkim-configure?view=o365-worldwide or you can contact them (Microsoft) directly for assistance.
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Southwest Airlines
Can’t get email from Southwest Airlines to change my password so locked out of my acct
There is an authentication error on your senders end, we recommend authenticating using DKIM. We have this article from Microsoft; https://learn.microsoft.com/en-us/microsoft-365/security/office-365-security/email-authentication-dkim-configure?view=o365-worldwide or you can contact them (Microsoft) directly for assistance.
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IMAGES DON'T SHOW
I USED TO GET A DIALOG BOX THAT ASKED ME IF I WANTED TO SHOW IMAGES FROM SENDER'S EMAIL!!!
I NO LONGER GET THAT DIALOG BOX!!!
ALL I AM GETTING IS A BROKEN ICON IMAGE!!!
HOW DO I GET MY FVKKING IMAGES BACK, YOU STOOPID SONS OF BEYOTCHES????
We regret hearing that. Could you please reach out to us at help.aol.com so that we may look into it?
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I can not adjust the font on viewoing my email
How do I change font size on viewing emails???
Hello there,
Improve the readability of web pages by using simple keyboard shortcuts:
- Ctrl (CMD on Mac) and the plus sign (+) to zoom in.
- Press Ctrl (CMD on Mac) and the minus sign (-) to zoom out.
- To reset, press Ctrl (CMD on Mac) and 0.
Additionally, you can utilize the browser's zoom function for a more convenient reading experience. Hope this helps!
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Include trash folder in search domain
Please include the trash folder in the search domain. Sometimes the email being sought has been inadvertantly disgarded.
Hello there. On the Search bar, please select the ''Advanced'' drop down to choose where to look for an email. You then have the ''Search in'' category, where you can select All mail, Inbox, Drafts, Sent, Trash, etc.
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Choose name to display on recipient’s email
When I sent an email in the past my email address was displayed. Now my husband’s name comes up, I assume because in the very distant past both email addresses were set up by him and they can’t see my email address. This is causing problems. Please go back to the old system
Hi there. I would recommend going to Settings>More Settings>Viewing email. There you can select ''Sender display preference''. Hope this helps!
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REOCCURRING
I'm not seeing the reoccurring option when scheduling an event in the calendar.
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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NEW AOL SUCKS BIG TIME!!!!
FROM AOL:
"AOL Mail lets you switch to basic mail so you'll have access to your emails even if your system isn't running the latest operating system or browser. Be aware, switching to basic version WILL NOT ALLOW YOU TO CHANGE BACK TO OLDER VERSIONS of AOL Mail, THOSE ARE NO LONGER AVAILABLE."
THAT IS EXACTLY THE FVKKING PROBLEM!!! YOU TOOK A PERFECTLY GOOD WORKING SYSTEM AND REPLACED IT WITH A GARBAGE PROGRAM!!!!!!!!!
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I received a threat from another AOL member. Please contact me. I was told that no one else at AOL will help.
I received a threat from another AOL member. Please contact me at my email address or phone number. I was told that no one else at AOL will help with threats.
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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Provide easy way to recover account
Aol wanted me to provide security code from an account that google deleted/ Aol provided NO WAY to otherwise get into my account that I've had for over 30 years!
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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AOL Mail
If AOL mail is free, why am I being charged for it every month???
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X @AOLSupportHelp.
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PLEASE TELL ME HOW TO DELETE AN INDIVIDUAL CONTACT FROM MY CONTACTS LIST
How do I delete one or two contacts from my contacts list? I have gone to the contact's name and right clicked. Nothing happened. I left clicked and the only option is to send that person an email. How do I simply get them OFF my list?
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X @AOLSupportHelp.
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downloading email attachement
should not have to download attachemets and save in email
please fix!!!!Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X @AOLSupportHelp.
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notifications
The notifications section takes almost 1/3 of my viewing area. It makes it harder to read my emails. Can the notification area be made smaller?
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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