AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
1141 results found
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font change
Why did the font change on the email list? New emails are no longer delineated by bold text. It makes it impossible to quickly review the email list. Further, the choice of new font is far too delicate for any type of extended reading - it is extremely fatiguing.
Please revert to the standard fonts and delineation of new emails.
74th ranked -
How can we prevent 2-factor authentication? (You know, the "feature" that locks you out of your account permanently)
Make it easy for the user to opt-out of 2-factor authentication. I have heard that there is a way to opt-out, but I have never seen a way.
332nd rankedHi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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what happened to the stock market index on the Home Page
The AOL Home Page used to show the stock market indexes but that has disappeared from the Business section all of a sudden. PLEASE put it back!!
555th ranked -
182nd ranked
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
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stationery
What happened to the stationery?! I LOVED the OLD stationery choices, the new one is ugly. Please return back the old stationery . There is no seasonal option as well.
249th ranked -
When reading emails, there is a box on the top right side showing the company information - this is new - I want it removed.
When reading emails, there is a box on the top right side showing the company information - this is new - I want it removed.
104th ranked -
Your spam filters keep misdetecting totally legit long-established email senders as spam
Your spam filters are imperfect. You're extremely good at detecting almost all spam; thank you for that. However, bizarrely, quite often you decide that someone I've emailed with for many years is spam! How can that happen? At least you do send it to me, with a note saying we think this is spam; so then I tell you it isn't. But my puzzle and annoyance is: How come your filters ever got the idea in the first place that someone I've emailed with for many years - an employer, in one instance! - could possibly be spam? Please look…
379th ranked -
Why are my emails disappearing????????????????????????????????????
Why are my emails disappearing????????????????????????????????????
1022nd rankedHi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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cannot see email. just a slim thing on the side of the screen. the rest of the screen is blue. this is awful. jut awful
make email readable. make it fill the screen.
193rd ranked -
Spam Files Not Able to be Bulk Delete
For whatever reason, your latest change to the software makes it impossible to select all of the mail in the spam mail file so that a person can do a bulk delete. Please fix this ASAP
379th ranked -
Login issue
At login AOL presents: “You will scan a QR code to sign in with a passkey". When I click for the QR Code, I am presented with a case and clicking a flash drive where the QR is supposed be and passkey to create.
I do not see any QR code scan, And the passkey I have created is accepted by my other browsers, mobile phone etc. How come AOL does not provide passkey fill out circles for me to type in my passkey numbers. This all a complete waste of my valuable time even after providing my email address…
332nd rankedHi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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WHY can't I delete a thousand old emails from 2020 2021 etc etc enmass?
WHY can't I delete a thousand old emails from 2020 2021 etc etc enmass?
555th ranked -
Why can't I insert multiple images in mail anymore. I can still do it on my phone, just not on my computer.
Until recently I could insert up to about 10 images into an email, depending on size. I still can, but I have to put them in one at a time, which means going and finding them each time, instead of selecting a batch and putting them in with one click. Please give us that back! I can still put in multiple images on my phone, just not on my computer. Why?
722nd ranked -
Fix the save contacts feature
HELP! I can no longer save new contacts ! I don't know what you did, but please undo it. I have been using AOL since it started. i just want you to make it the way it was. PLEASE FIX THIS!
104th ranked -
Capability to sort email filters.
Rather than manually searching for a particular filter from a list of email filters, I would value the capabilty of sorting filters to facilitate a search.
722nd ranked -
replied email icon
There used to be an arrow that showed that you have replied to an email, this was really useful & would like you to put it back, or at least be able to have an option to have it
722nd ranked -
fix 2-step verification calls. don't come through the first time
I actually like 2-step verification. I want to secure my account. However, when the calls don't come through I feel like you are trying to force me to use text or some other way, like what's app, that I don't even have! Get rid of the choices that DO NOT APPLY and get the phone verification fixed.
332nd ranked -
two-step verification phone calls are not coming through
Lately I can't get a phone call with my sign-in code unless I wait a minute and tell it to RESEND code. Then it works. This happens every time now. What's the problem here?
285th ranked -
Take out the automatic double space every time you hit a hard return when composing an e-mail that was just added.
Take out the automatic double space every time you hit a hard return when composing an e-mail that was just added. It is tremendously destructive in trying to compose professional e-mails. And it is completely unnecessary. We can add double space any time we need it. We do NOT need some techy forcing it on us just because THEY think it is a good idea -- but makes us look stupid. Stop making AOL increasingly harder to use as a professional business e-mail client.
1022nd ranked -
E-mail contact search problem!!! - AOL does not listen to customers
When you search for a e-mail address in the top bar via the online e-mail system to put that e-mail in a folder the last e-mail system change that you did causes the contacts complete information to come up on the right side of the window. And then you cannot see what e-mails folders the contacts e-mails are in - they are only partially there unless I reduce the font size. They may be in more than one folder - An e-mail from an attorney or accountant would be a normal reason for this. This is a royal pain **********!!!…
1022nd ranked
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