AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
1098 results found
-
I am unable to use my Windows emoji on the "body" of my AOL emails.It will work on the "Subject" line. It also works on gmail. Help pls
I am unable to use my Windows emoji on the "body" of my AOL emails. It will work on the "Subject" line. It also works on gmail. Help please!
957th ranked -
Too much time is wasted with endless verifications!
Please stop asking me to verify my identity two three times a day! Once I put in the password, stop making me go thru a ritual of getting yet another verification. If you would consider how you would feel going thru that two or more times a day, sometimes within minutes of each other, when I am off VPN, you would not do it.
Can I have your help in this?516th ranked -
all my new mails are going into the recently deleted folder. why?
all my new mail is going directly m the recently deleted folder and ot new mail. New mail folder is empty? Why
957th rankedHi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
-
GET RID OF THE ADS THAT ARE NOW APPEARING IN BETWEEN EVERY 5TH OR 6TH MESSAGE. JUST SHOWING AT THE TOP IS FINE.
GET RID OF THE ADS THAT ARE NOW APPEARING IN BETWEEN EVERY 5TH OR 6TH AOL EMAIL MESSAGE. AT THE TOP IS FINE THANK YOU VERY MUCH
214th ranked -
Remove the top line for Messages, Photo and Documents
This display prevents me from seeing that i in fact have email. when i open the AOL today it shows "no new email" when in fact when i opne the aol email there are unopened emails waiting. i don't like this feature and can't find any way to remove or close it.
957th ranked -
news widget
The news widget is not loading when I log in to my Aol mail. There are normally three tiles in a row and arrows to move between them. At first a few tiles were blank, then there was only one tile showing, now all tiles are blank. I have tried all my personal settings and nothing will restore them. is this a known issue with AOL and how to fix? Thanks
957th ranked -
sign in harassment
STOP HARASSING US ON SIGNING IN!!! User name and password should be enough without you adding pain in the patootie "new" methods.
306th ranked -
I'd like a SMALLER text size than the default, so I can see more incoming items. I've found no option to REDUCE the font size.
Allow REDUCTION of font size, not just an increase.
957th ranked -
fix my account
1/I got my email hacked! fix it please
2/I'm getting to much spam! please stop
3/ if these are not addressed i will close my account
victor1386th rankedHi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
-
I want to go back to standard mail because when I delete mail from the main window it sometimes deletes one that I haven't checked
I've reported this defect numerous times spanning years, but nobody cares. Now you're forcing me to use your defective new platform because there's no way to revert to standard mail anymore.
420th ranked -
BRING BACK OLD BASIC AOL MAIL GET RID OF THIS NEW JUNK!
GO BACK TO THE OLD VERSION OF AOL MAIL..THIS NEW ONE IS PATHETIC AND ATROCIOUS; PLEASE RETURN ME TO THE OLD BASIC AOL MAIL...THIS NEW VERSION MUST GO!
81st ranked -
Suddenly lot receiving email from my family! What happened? Also can't send mail from my phone to myself.
Please fix the mail to that I can get messages from my family again. Political mail comes through fine. I don't understand!
957th rankedHi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
-
Why do I need to re-enter my password with a new screen when it is already in my Firefox system permanently?
Please let me have my password automatically entered as it has been forever so that I don't have keep re-entering it on a separate screen page. Why did you suddenly change this today?
516th ranked -
gif button gone
What happened to the gif button on the bottom of the screen beside the send button? That made AOL easy to use.
98th ranked -
WHY did you delete my old emails? I put certain ones in Saved folder because they were special & I didn't want to lose them.
My account has never been dormant, not once in all the years I've been a customer. Yet today I needed an old email I'd put in the Saved folder only to find it and several others with the same contact had disappeared! These were very special, very sentimental emails and now that contact is deceased and apparently so are my conversations with him. WHY would you do that to an active account? And why wasn't I warned if you had some time restrictions or something so I could have saved them to an exterior hard drive??
957th rankedHi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
-
When I open AOLmail I get one of my folders, always the same one. I always have to click on New Mail to get my new mail. I go to settings an
When I open AOLmail I get one of my folders, always the same one. I always have to click on New Mail to get my new mail. I go to settings and make sure that I have chosen to open to my mail. Tell me how to fix this.
679th rankedHi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
-
AOL Mail is difficult to access with MS Edge and blocks multiple attempts.
Eliminate the hurdles imposed to sign on to AOL Mail in MS Edge.
957th rankedHi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
-
addresses with @hotmail.com get bounced back, please fix
allisonsaunders@hotmail.com:
550: 5.7.515 Access denied, sending domain VERIZON.NET doesn't meet the required authentication level. The sender's domain in the 5322.From address doesn't meet the authentication requirements defined for the sender. To learn how to fix this see: https://go.microsoft.com/fwlink/p/?linkid=2319303 Spf= Pass , Dkim= Fail , DMARC= Pass [SA1PR11MB6736.namprd11.prod.outlook.com 2026-04-07T14:22:26.894Z 08DE90A041977170] [SA9PR13CA0002.namprd13.prod.outlook.com 2026-04-07T14:22:26.894Z 08DE93791D2961D5] [SA2PEPF00001507.namprd04.prod.outlook.com 2026-04-07T14:22:26.900Z 08DE8F3910566B09]957th rankedHi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
-
SECURITY OF MY AOL E-MAIL CONCERNS ME?
Hi, good afternoon!
The lawyers I previously saved and contacted are no longer appearing in my AOL account.
Then, I received an email from the attorney ; however, when I opened it, no message was displayed. I’m unsure what occurred and would appreciate your guidance. Thank you.957th rankedHi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
-
ch finde das unmöglich, dass ich mich nicht mehr normal einloggen kann. Immer muss ich einen Code per Whatts App anfordern und eingeben. Das
Ich finde das unmöglich, dass ich mich nicht mehr normal einloggen kann. Immer muss ich einen Code per Whatts App anfordern und eingeben. Das ist lästig und kostet mich nur Zeit.
Wie geht es anders.
Schreiben Sie mir bitte auf Deutsch auf drhagen@aol.com957th ranked
- Don't see your idea?