AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
1091 results found
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sign in harassment
STOP HARASSING US ON SIGNING IN!!! User name and password should be enough without you adding pain in the patootie "new" methods.
950th ranked -
I'd like a SMALLER text size than the default, so I can see more incoming items. I've found no option to REDUCE the font size.
Allow REDUCTION of font size, not just an increase.
950th ranked -
fix my account
1/I got my email hacked! fix it please
2/I'm getting to much spam! please stop
3/ if these are not addressed i will close my account
victor1349th rankedHi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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I want to go back to standard mail because when I delete mail from the main window it sometimes deletes one that I haven't checked
I've reported this defect numerous times spanning years, but nobody cares. Now you're forcing me to use your defective new platform because there's no way to revert to standard mail anymore.
950th ranked -
BRING BACK OLD BASIC AOL MAIL GET RID OF THIS NEW JUNK!
GO BACK TO THE OLD VERSION OF AOL MAIL..THIS NEW ONE IS PATHETIC AND ATROCIOUS; PLEASE RETURN ME TO THE OLD BASIC AOL MAIL...THIS NEW VERSION MUST GO!
141st ranked -
Suddenly lot receiving email from my family! What happened? Also can't send mail from my phone to myself.
Please fix the mail to that I can get messages from my family again. Political mail comes through fine. I don't understand!
950th rankedHi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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gif button gone
What happened to the gif button on the bottom of the screen beside the send button? That made AOL easy to use.
113th ranked -
WHY did you delete my old emails? I put certain ones in Saved folder because they were special & I didn't want to lose them.
My account has never been dormant, not once in all the years I've been a customer. Yet today I needed an old email I'd put in the Saved folder only to find it and several others with the same contact had disappeared! These were very special, very sentimental emails and now that contact is deceased and apparently so are my conversations with him. WHY would you do that to an active account? And why wasn't I warned if you had some time restrictions or something so I could have saved them to an exterior hard drive??
950th rankedHi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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When I open AOLmail I get one of my folders, always the same one. I always have to click on New Mail to get my new mail. I go to settings an
When I open AOLmail I get one of my folders, always the same one. I always have to click on New Mail to get my new mail. I go to settings and make sure that I have chosen to open to my mail. Tell me how to fix this.
669th rankedHi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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AOL Mail is difficult to access with MS Edge and blocks multiple attempts.
Eliminate the hurdles imposed to sign on to AOL Mail in MS Edge.
950th rankedHi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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addresses with @hotmail.com get bounced back, please fix
allisonsaunders@hotmail.com:
550: 5.7.515 Access denied, sending domain VERIZON.NET doesn't meet the required authentication level. The sender's domain in the 5322.From address doesn't meet the authentication requirements defined for the sender. To learn how to fix this see: https://go.microsoft.com/fwlink/p/?linkid=2319303 Spf= Pass , Dkim= Fail , DMARC= Pass [SA1PR11MB6736.namprd11.prod.outlook.com 2026-04-07T14:22:26.894Z 08DE90A041977170] [SA9PR13CA0002.namprd13.prod.outlook.com 2026-04-07T14:22:26.894Z 08DE93791D2961D5] [SA2PEPF00001507.namprd04.prod.outlook.com 2026-04-07T14:22:26.900Z 08DE8F3910566B09]950th rankedHi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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SECURITY OF MY AOL E-MAIL CONCERNS ME?
Hi, good afternoon!
The lawyers I previously saved and contacted are no longer appearing in my AOL account.
Then, I received an email from the attorney ; however, when I opened it, no message was displayed. I’m unsure what occurred and would appreciate your guidance. Thank you.950th rankedHi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
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ch finde das unmöglich, dass ich mich nicht mehr normal einloggen kann. Immer muss ich einen Code per Whatts App anfordern und eingeben. Das
Ich finde das unmöglich, dass ich mich nicht mehr normal einloggen kann. Immer muss ich einen Code per Whatts App anfordern und eingeben. Das ist lästig und kostet mich nur Zeit.
Wie geht es anders.
Schreiben Sie mir bitte auf Deutsch auf drhagen@aol.com950th ranked -
Make email review font size PC-specific, not just account-specific.
There is a setting for enabling large fonts in email message review. But, we have two people who share the same account. On one PC, the font is much too large. On the other, it is much too small. How do we make the AOL.com font different for two different PC's using same aol account? (thinking IP-specific font choice)
950th ranked -
Sign in with fingerprint
Sign in with your fingerprint or code
With a passkey, you can sign in quickly using your fingerprint or the code you use to unlock your device. WHY AM I GETTING THIS MESSAGE EVERY SINGLE TIME I GO TO SIGN IN TO MY EMAIL! GET RID OF THIS< GO BACK TO THE OLD PROMTS< I SHOULD NOT HAVE TO SKIP OVER THIS EVERY SINGLE TIME! WHY HASSLE USERS???123rd ranked -
Unable to add a contact invite on Aol Mail calendar
I am not able to add someone else's email address when creating a calendar entry/invitation from my HP envy when using microsoft edge.
950th ranked -
When blocking emails, it would be extremely helpful if a user could block ALL emails sent from specific Domainss.
It would be extremely helpful if users could block ALL emails sent from a URL. Currently, Spammer only have to change the email slightly by changing, adding, or deleting one character so blocking SPAM from that sender is a continuous process.
193rd ranked -
Where is mt mail?
Email stopped receiving round 1 pm today and not dropping into spam.
950th rankedHi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Slow
Everything in my mail comes up so slow! I have had AOL since I began emailing, maybe 20+ years ago? It has been so slow this past year or so. I wait 4-5 seconds for a mail to come up & then when want to put it into a file- again 4-5 seconds. So much time wasted. My ISP said that I should ask you to update the version. I have no clue. Just know it is not the same AOL I used to have. Can you please update my version to restore the faster access please? : ( Fran
669th ranked -
Attachment disappears - PLEASE FIX
I use AOL through chrome. When I send an email with an attachment, everything works fine.
However, when I receive a reply from the recipient, the attachment has disappeared and is no longer in the thread.Please fix this so the attachments are retained throught the thread of emails.
414th ranked
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