AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
1116 results found
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unable to receive email from specific email add. : contact sender and advised to call AOL : advised to white list the email add.
our email server and it reports that aol is dropping your email. It is rejecting the email as from an "Spam Reporting Address".
You need to contact your email service provider and find a way to "white list"
710th rankedHi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
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AOL not opening on my laptop today. Opens on Iphone. What's up with that?
AOL not opening on my laptop today. Opens on Iphone. What's up with that?
710th rankedHi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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243rd ranked
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
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stationery
What happened to the stationery?! I LOVED the OLD stationery choices, the new one is ugly. Please return back the old stationery . There is no seasonal option as well.
367th ranked -
When reading emails, there is a box on the top right side showing the company information - this is new - I want it removed.
When reading emails, there is a box on the top right side showing the company information - this is new - I want it removed.
164th ranked -
Your spam filters keep misdetecting totally legit long-established email senders as spam
Your spam filters are imperfect. You're extremely good at detecting almost all spam; thank you for that. However, bizarrely, quite often you decide that someone I've emailed with for many years is spam! How can that happen? At least you do send it to me, with a note saying we think this is spam; so then I tell you it isn't. But my puzzle and annoyance is: How come your filters ever got the idea in the first place that someone I've emailed with for many years - an employer, in one instance! - could possibly be spam? Please look…
367th ranked -
Why are my emails disappearing????????????????????????????????????
Why are my emails disappearing????????????????????????????????????
1017th rankedHi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Spam Files Not Able to be Bulk Delete
For whatever reason, your latest change to the software makes it impossible to select all of the mail in the spam mail file so that a person can do a bulk delete. Please fix this ASAP
537th ranked -
Login issue
At login AOL presents: “You will scan a QR code to sign in with a passkey". When I click for the QR Code, I am presented with a case and clicking a flash drive where the QR is supposed be and passkey to create.
I do not see any QR code scan, And the passkey I have created is accepted by my other browsers, mobile phone etc. How come AOL does not provide passkey fill out circles for me to type in my passkey numbers. This all a complete waste of my valuable time even after providing my email address…
320th rankedHi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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WHY can't I delete a thousand old emails from 2020 2021 etc etc enmass?
WHY can't I delete a thousand old emails from 2020 2021 etc etc enmass?
537th ranked -
Fix the save contacts feature
HELP! I can no longer save new contacts ! I don't know what you did, but please undo it. I have been using AOL since it started. i just want you to make it the way it was. PLEASE FIX THIS!
135th ranked -
Capability to sort email filters.
Rather than manually searching for a particular filter from a list of email filters, I would value the capabilty of sorting filters to facilitate a search.
710th ranked -
two-step verification phone calls are not coming through
Lately I can't get a phone call with my sign-in code unless I wait a minute and tell it to RESEND code. Then it works. This happens every time now. What's the problem here?
320th ranked -
Take out the automatic double space every time you hit a hard return when composing an e-mail that was just added.
Take out the automatic double space every time you hit a hard return when composing an e-mail that was just added. It is tremendously destructive in trying to compose professional e-mails. And it is completely unnecessary. We can add double space any time we need it. We do NOT need some techy forcing it on us just because THEY think it is a good idea -- but makes us look stupid. Stop making AOL increasingly harder to use as a professional business e-mail client.
1017th ranked -
E-mail contact search problem!!! - AOL does not listen to customers
When you search for a e-mail address in the top bar via the online e-mail system to put that e-mail in a folder the last e-mail system change that you did causes the contacts complete information to come up on the right side of the window. And then you cannot see what e-mails folders the contacts e-mails are in - they are only partially there unless I reduce the font size. They may be in more than one folder - An e-mail from an attorney or accountant would be a normal reason for this. This is a royal pain **********!!!…
1017th ranked -
This is the error message. https://mail.aol.com/d/today?reason=invalid_cred
Hopefully AOL has not been data breached. Never had an issue from AOL until recently. I hope the problem is resolved because I relied on AOL mail because of the added security. Now, we loyal users don't have that same confidence in new data inactivity and simple corrective messages such as "invalid credentials"
164th ranked -
Please provide a way to disable the "do you want to send the message without any subject" prompt!
Please provide a way to disable the "do you want to send the message without any subject" prompt! I send dozens of emails a day without subjects, and It's incredibly annoying and time-wasting to get this prompt EVERY SINGLE TIME!
1017th ranked -
Can't the old themes still be available?
Why did you take away my theme? I loved it! It was an Asian vibe with cherry blossoms or something similar. I was right in the middle of an email when you updated and WHAM it was gone! WTF? There aren't many themes available-- can't we still have the old ones as well as the new ones?
But thank you for bringing stationery back! It's one reason to stay with AOL.
710th ranked -
aol does not take my pdf attachments any more. none. why and how can that be fixed??
aol does not take my pdf attachments any more. none. why and how can that be fixed??
1017th ranked -
Can't block a numeric ID that uses different domain names
Filling up block list of same numeric ID that uses different domain names.
Can't add numeric ID wild card domain (e.g., 1234567@.).
Get invalid message.537th ranked
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