Skip to content

How can we improve AOL Mail?

← AOL Mail Norrin

GO BACK TO CLASSIC EMAIL

I just want classic email back. I've had it since 1995. Can't handle the change, don't mess up what already works.

1st ranked

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

CINDY THATCHER shared this idea  ·   ·  Report…  ·  Admin →
How important is this to you?

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • Tim Howie commented  ·   ·  Report

    Now when I open an email the text occupies about 1/3 of the screen and every line extends outside the viewing area, underneath the box for ads on the right. I get it that you need to display ads but if I can't read the email there is no point.

  • RICHARD PEGRAM commented  ·   ·  Report

    At least put back the way attachments were, at the top of emails sent. Now, they are buried at the bottom of emails sent. I can't tell you how many people have told me they did not know there was an attachment. Especially if there has been a lot of emails back and forth when the attachment is finally sent. Whoever thought it was a good idea to bury attachments at the bottom needs to be fired.

  • DARREN GODFREY commented  ·   ·  Report

    It seems this whole feedback thing is a sham. AOL, in its arrogance, believes people will just get used to the new system like they did the old one. Who cares if it's substandard (they would never admit to that, anyway)? Who cares what our customers think, right? I truly doubt these topics, and their comments, are being read. And the votes: irrelevant, as far as they're concerned. We are all tiny insignificant voices screaming at a sleeping giant, snoring in all its arrogant, unconcerned glory. Content in its ignorance.

  • Karen Blyth commented  ·   ·  Report

    This new email SUCKS.. Where is the choice to UNDERLINE, or BOLD, or change Print color..

  • MARGO DANDRY commented  ·   ·  Report

    Not getting sign on links or reset links or other types of emails from my stores

  • ANNE DURLING commented  ·   ·  Report

    AOL, its obvious that the public and I absolutely HATE this useless programme, judging by the 100% comments. If you cannot give us the option to use the old email software youve used for the last 30 years without issue.....i cannot do anything with this rubbish
    i will have no choice but to move my main email to another provider.

  • ERIC SMITH commented  ·   ·  Report

    I hate it now. Cannot get to specific emails by alphabet or scrolling down in today's mail. I hate it

  • ERIC SMITH commented  ·   ·  Report

    I absolutely hate what you've done to aol when I go to check my mail. I still cannot search mail in reverse alphabet order, now I try to scroll down the mail to find something earlier in the day and no, it will not. I can scroll down all I want on the folders, but not my mail.

  • MICHAEL SPITZER commented  ·   ·  Report

    It appears AOL is ignoring all customer complaints on here regarding the dysfunctional new email format -- -nothing has changed in 3+ months of feedback ------
    Now it takes forever to send a simple file attachment -- for example a 3 page PDF document takes 5-6 minutes

  • JOHN KOSSUCH commented  ·   ·  Report

    Why have you made it so difficult to send a BCC mail? Evaluate what you have done to a perfectly good mail system. Now it takes four unnecessary steps to send out a BCC mail to a family list. GREAT JOB aol, you blew it!!!

  • SUSAN BORESKY commented  ·   ·  Report

    The new mailbox is not user friendly, I had to switch to the old version to find an email I sent. Could not find it in the new version and spent too much time looking and then switched back and it was in its correct spot. The way the emails line us is very confusing and accidentally sent a reply to the wrong person. Very embarrassing and annoying.

  • John Morrow commented  ·   ·  Report

    I detest the split screen of the standard version, what useful purpose does it provide. Please just leave me with the older display.
    Thank you

  • John Morrow commented  ·   ·  Report

    Please stop changing my email display from the previous classic version to the so called Standard version which I DO NOT LIKE

  • JAMIE Z commented  ·   ·  Report

    Yes! I agree. I just discovered that I had 3 weeks' worth of mail disappear. Customer service said I had to get a subscription to be able to have a Technician help me. I had tried using the Chat, which took me in a circle and didn't give any options. I also tried calling. Since it's AOL's problem, they need to have a way for all users to get a solution. I ended up getting the Basic Plan, and the Technician pushed a button and retrieved my e-mail. But, I felt like I was extorted. AOL needs to have a way for "free" users to resolve issues. The Chat was useless, telephone options were also useless until I spoke with Customer Service and paid for a plan.

  • Katrina Kinzler commented  ·   ·  Report

    AOL why wont you address these comments like you promised in the summer that "you heard our feedback and making changes' its Nov... give us our old mailboxes back!

  • JERROLD GROSS commented  ·   ·  Report

    The fact that when I move to the new mail folder it opens a random new mail is totally annoying. And the loss of the ability to pop out and float e-mails next to each other or any other window is probably ultimately make me cancel the paid subscription. I need to be able to have more than one e-mail open at a time and NOT take up the whole screen.

  • JUDY NOVAK commented  ·   ·  Report

    This new huge font is very difficult to read. I only see how to make the font larger, but not smaller. HELP!

1 2 … 13 15 17 … 63 64

AOL Mail Norrin

Categories

Feedback and Knowledge Base

(thinking…)