Skip to content

How can we improve AOL Mail?

← AOL Mail Norrin

GO BACK TO CLASSIC EMAIL

I just want classic email back. I've had it since 1995. Can't handle the change, don't mess up what already works.

1st ranked

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

CINDY THATCHER shared this idea  ·   ·  Report…  ·  Admin →
How important is this to you?

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • Iingrid Stanley commented  ·   ·  Report

    Why did you change my theme? Why did you change the theme options?
    This new E-mail format is a mess!

  • Anne Lore commented  ·   ·  Report

    Yoo hoo, AOL-- we still don't like it! Please create an alternate platform as close to the former email as possible and GIVE US A CHOICE between that and the detested new format. Pleeeeeeze!

  • Kenneth Campbell commented  ·   ·  Report

    Only part of the e-maill text appears. Printing it in full is impossible.

  • RAYMOND CHAPPELL commented  ·   ·  Report

    Why do you insult our intelligence with such cheap captions trying to attract us to LOOK. As an example you have, "Rumours are confirmed about Cliff Richards Wife" also John Travolta standing next to a guy suggsting a relationship? You really are the pits, worse than the Sun newspaper which is saying something. I feel you take your subscribers for granted and you think we are all stupid. Give us all a break and report genuine newsworthy subjects.

  • AESMODEOUS MAXIMOV commented  ·   ·  Report

    First off, hosting a forum in a secondary subsystem that is listed as part of aol mail, yet requires us to sign into a different service is pretty scummy.

    Secondly, AOL mail, if not AOL itself is highly preferred for it's simplicity. Unlike other ISP's that slather popups, jazzy informercials and other bs 'everywhere' we like aol for the raw, undecorated, simple, and ultimately comfortable view of everything from browsing, to texting, and in this case, email. Which not only plastered advertisements all over everything to the point that some browsers nearly crash, but forces in so many options, while giving us other options as if we were a five year old child choosing our favorite color. The entire point of an e-mail client is to make e-mail itself more accessible, not get lost in countless menus trying to sort through some awkward form floating date system simply to try and find the latest emails. While the e-mail previews are actually togglable, the dates and times being listed after the email subject line are not. Instead we have to open up the emails and search through other windows to find basic info about what we've received, instead of the way it's functioned perfectly for years, for some of us... for decades. tldr If you're going to make changes, make a toggle for them. Do not force people into an idealized version of the program that they did not pay for.

  • PEGGY WINDHAM commented  ·   ·  Report

    I agree with Cindy above. I could do things in my old email signature that I can't in this new one. The old one worked just fine for me!!

  • Joe Polifroni commented  ·   ·  Report

    Classic is fine. the change does nothing i need.

  • KHILEEN FLYNN commented  ·   ·  Report

    I do not like the new mail format! It is not nearly as convenient and is missing some features that I frequently used (like searching old mail......which comes in handy in reviewing sent or received info!)

  • Thomas Foster commented  ·   ·  Report

    The forced implementation of the current sub standard email format is highly unprofessional, and your inability to respond to User complaints is very ignorant . How very sad that you haven't the moral fibre or courage to answer the User concerns and comments.

  • EDWARD BREAULT commented  ·   ·  Report

    old version was more business like this version i s not what we use in the business world someone needs to look at this new AOL mail and revamp it

    ?s/ PIP63@AOL

  • PATRICIA CRUICKSHANKS commented  ·   ·  Report

    Take this BLACK SCREEN OFF of my Inbox. I HATE it. GET IT OFF and STOP screwing with our AOL Accounts. Do you NOT have anything BETTER to do????????

  • Lloyd Bankson ROACH commented  ·   ·  Report

    Why do you want to chase off Customers? Return to Classic Email. This new system is hard to navigate. It's horrible

  • klbrx commented  ·   ·  Report

    Change the email settings back to the way it was in May 2023 and before that. This new "standard" is absolute garbage. Is anyone reading these? GIVE US THE OPTION TO KEEP ALL OUR SETTINGS THE WAY IT WAS IN MAY 2023 AND BEFORE THAT. IS ANYONE WORKING HERE?

  • Baabel Seventeen commented  ·   ·  Report

    The answer to an earlier question is that there was a thread with about 14,000 complaints which AOL removed. The 800+ in this thread are the ones added since the 14,000 were removed. AOL & Yahoo are simply trying to be GMail, but with more flaws, more stumbling blocks, losing all the unique customization, and with ads. They have elected to give up on all the nice things we liked about AOL because they feel they can attract some kids by imitating GMail. Except they can't. So they just end up disappointing their existing base.

  • CAROL SARAULLO commented  ·   ·  Report

    Adapting to the new format has been a nightmare causing me to lose important emails, and spending a lot of wasted time looking for them. Much is counterintuitive and NOTHING is improved. I'm in the process of changing over to another email service. Sorry AOL! But soon it will be history for us. As if anyone listens or cares...

  • T Lang commented  ·   ·  Report

    Hate this new email format and wish AOL would listen to the many complaints and switch back to the classic style.
    Frustrated!!!

1 2 … 22 24 26 … 66 67

AOL Mail Norrin

Categories

Feedback and Knowledge Base

(thinking…)