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How can we improve AOL Mail?

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GO BACK TO CLASSIC EMAIL

I just want classic email back. I've had it since 1995. Can't handle the change, don't mess up what already works.

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CINDY THATCHER shared this idea  ·   ·  Report…  ·  Admin →
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  • RALPH MONGELLI commented  ·   ·  Report

    I like old or classis e mail much better this new layout.

  • Rudolf Hartung commented  ·   ·  Report

    I just want classic email back. I've had it since 199?. Can't handle the change, don't mess up what already works.

  • Ann Marie EVANS commented  ·   ·  Report

    I NEED to be able to find individuals even when I'm not actually writing something.
    I CANNOT DO THAT.

  • JOAN BARNES commented  ·   ·  Report

    My contact list does not work properly anymore. I cannot add contact to my sublist nor can I remove names from sublist without it being removed from the entire contact list. I have had AOL since the very beginning of your mail program and the way it is looking to me is that if I want to continue using you as my mail server I can not get help anymore unless I upgrade to a paid program. I will need to change email accounts as this has taken many hours and I still do not have my contact list updated.

  • ELLEN McElveen Williamson commented  ·   ·  Report

    Since 2021, AOL has been owned by Yahoo. Prior to that, the company was AOL Time Warner. Not even Gmail is this screwed up! AOL needs to give us the option to revert back because this new format SUCKS EGGS! I hate it as much as Gmail now. I will find another option and leave AOL if they do not find their way back to the "awesome email" they were before.
    IDIOTS run AOL email now--this proves it! The one thing online that had actual user perks has been stupidly turned into "same as the rest" email. What a shame. The email department seems unable to figure their way out of this horrible email mess and revert back. I believe they just do not know how to put it back.

  • Judy HOKETT commented  ·   ·  Report

    Why did you change the format??? Perhaps to have more adds.

  • Msr Lamp commented  ·   ·  Report

    I have had 100's of complaints from my email contacts that ive not reponded to attachments or jpegs that they have sent . this is because the new **** aol system either hides them or puts pics as a tiny thumbnail right at the bottom of the page including old correspondance. also , inportant mail ends up in the spam box even though they are on my contact list - this is a stupid and **** system give us back the old one or face the consiquences

  • RALPH MCFALL commented  ·   ·  Report

    Don't you get it, Google owns AOL and they want to phase it out and make us use *@gmail so they can monitor our email more easily for key words and censer us like Facebook does.
    This isn't even AOL its "user voice" trying to gain information on users.

  • dadswellservice commented  ·   ·  Report

    Time to start listening to customers. If I view a sent email - I see the contact name, but not the email address. If I print the email - it shows the email address, but not the contact name.
    ANYONE at AOL have any logical sense? Or were you only concerned with a "pretty" email, as if content did not matter? Emails need to be available for potential legal purposes. All details matter!

  • Judith Sears commented  ·   ·  Report

    PLEASE go back to the classic format. I absolutely HATE this so called improvement. It is confusing, unresponsive and much harder to navigate.

  • Kimberly Lugo commented  ·   ·  Report

    Not only do the formatting changes SUCK but emails take forever. I get blocked due to the fact that AOL is so bad and other emails take a day to arrive. AOL you had bigger problems to deal with than making a tiny font email system that spits on disloyal users for decades.

  • LELIS CRUZATA commented  ·   ·  Report

    I have been on Aol for very long time, but I'm very disappointed with your new arrangement

  • TERRY HUFF commented  ·   ·  Report

    Don't tell me to login when I already have logged in.
    When I reply to an email sent to me from a friend
    if my reply consists of more than one(1) line
    the next line goes down out of sight and I must
    overtly scroll down to see what I am typing.
    This is really bad behavior.
    Also I have lost some emails that I have been
    unable to recover. Some emails have gone to spam
    when I have had no intention of sending them to the
    spam folder. There are many other items that I find
    objectionable. How do I get your attention so that
    you will get me back to the old format?
    Keep up the good work.
    Terry Huff ahufftb11108@aol.com

  • Luigi Di Rauso commented  ·   ·  Report

    QUESTION

    "HOW TO IMPROVE THE NEW AOL MAIL?"

    THE ANSWER IS SIMPLE

    "Implementing in the NEW AOL MAIL all the features that were in the OLD AOL MAIL"

    IN OTHER WORDS, IT ' S EASIER
    "
    "GO BACK TO OLD AOL MAIL"

  • elisabeth zimmermann commented  ·   ·  Report

    I haven't been on Aol for very long, but I'm very disappointed by the inopportune and repeated changes to emails.
    I can't manage to increase the size of the alerts in my mailbox and it's really very, very unpleasant .

  • LIZ HOSKINSON commented  ·   ·  Report

    Cindy Thatcher is correct. STOP CHANGING. "Change' is not "improvement." Going by the comments here, it looks like your so-called improvements have only aggravated your users. Also, get rid of the ****-oriented ads. Yes, we know what they are, and just because you want to attract younger users, don't alienate the few remaining users of AOL that you have...

  • Luigi Di Rauso commented  ·   ·  Report

    With the OLD AOL MAIL after the first entry of an email address,the address was stored an memorized.With the NEW AOL MAIL this doesn't happen.So, could you implement this funtion and, in general, ALL THE FANTASTI FUNCTIONS OF THE OLD AOL MAIL?

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