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'TO PRODUCT SUPPORT TEAM RESPONSE !!' has been merged into this idea

UNUSUAL ACTIVITY AT SIGN IN NEED VERIFICATION

Stop the DAILY WE HAVE NOTICED UNUSUAL ACTIVITY VERIFICATION! I get this daily!! So sick of it. There's no UNUSUAL activity! It's me, it's always me.....my internet just changes where I get my signal on daily basis!

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CHRISTINE RATCLIFF shared this idea  ·   ·  Report…  ·  Admin →
Responded  ·  Product Support responded  · 

Hi. If there's something unusual about your sign in or recent activity, we'll ask you to go through another verification step after you've entered the correct password. This helps protect your account from unauthorized access. You may be prompted to get a verification code on your AOL app, recovery phone number, or recovery email address for any of the following reasons:

AOL notices suspicious account activity.

You're using an unfamiliar browser or device.

You're traveling away from your usual location.

You sign in while using a VPN or a proxy server.

You've logged in with a private or incognito window.

There are many attempts to sign in with incorrect passwords.

The "First time signing in from this device" message appears.

You've cleared your browser history or data cache including cookies.

We are sorry for the inconvenience this is causing you! If you need additional help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.

Thank you, 

AOL team

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  • neilxqs commented  ·   ·  Report

    by not asking for 2 codes almost every time I access my emails

  • neilxqs commented  ·   ·  Report

    why do I have to get not one but 2 codes almost every time I want to access my emails

  • John Clasen commented  ·   ·  Report

    Provide a way to stop the verification step. It began when I changed routers, but now is no longer necessary. Please provide an option. Clicking the box to bypass it does not work.

  • MATT MARTIN commented  ·   ·  Report

    I would like to use 2-step verification, but there seems to be a problem with AOL software. When I try to turn on 2-step, it confirms my cell phone number to be used (good). Then it insists on a second cell phone or e-mail. This makes no sense to me. I only have 1 cell phone, and AOL is my e-mail. Why does 2-factor verification require 3 means to contact me?

  • SHAUN SOPER commented  ·   ·  Report

    Why oh why oh why do you continue to insist on a verification code every time I log on???!!! It is very very tiresome, very time consuming, and to be honest a pain in the ****!

  • NINA BONDEROW commented  ·   ·  Report

    For years I have simply gone to the AOL icon and opened my email. Lately, I have been faced with a very protracted "verification" system, at least three times in the past month, whereupon I cannot get my email without elaborately proving who I am. This last situation prompted me to call AOL/tech help which led to the most frustrating 45 minute phone call with nothing being resolved.
    My question is: why does AOL prevent me from opening my email without first verifying my existence?

  • meggimf commented  ·   ·  Report

    Hallo Zusammen,

    bei jede Anmeldung wird immer nach einem Code verlangt. Kann man das ändern?
    Mfg. Fasseu

  • rathead39 commented  ·   ·  Report

    Warum muss ich ein 2. e-mail programm benutzen? Die Frage: sind sie das wirklich? nervt ohne Ende, was soll der Scheiss? und dann muss ich in einem anderen Programm einen Zahlencode ablesen und bei AOL eingeben... Wenn das so weitergeht, benutze ich nur noch das andere Programm! Überlegt euch was - es ging ja jahrelang auch ohne eine 2. mail adresse...

  • VICKI GIBBS commented  ·   ·  Report

    The AI generated voice on the phone call is obnoxious and goes so fast you can't type in the numbers before it hangs up. I'm sure it's super cheap to do it this way, but not really usable. Truly an obnoxious "voice." Unless you are trying to get us to NOT use a phone call, but a text.

  • SHAUN SOPER commented  ·   ·  Report

    Your system has started, within the last few days, asking "Is it really you?". Once every six months or so is understandable. Every time I logon to check my email is far too often... it is a waste of my time, such that I am seriously considering using a different email system.

  • SHAUN SOPER commented  ·   ·  Report

    Your system has started, within the last few days, asking "Is it really you?". Once every six months or so is understandable. Every time I logon to check my email is far too often... it is a waste of my time, such that I am seriously considering using a different email system.

  • SHAUN SOPER commented  ·   ·  Report

    Your system has started, within the last few days, asking "Is it really you?". Once every six months or so is understandable. Every time I logon to check my email is far too often... it is a waste of my time, such that I am seriously considering using a different email system.

  • SHAUN SOPER commented  ·   ·  Report

    Your system has started, within the last few days, asking "Is it really you?". Once every six months or so is understandable. Every time I logon to check my email is far too often... it is a waste of my time, such that I am seriously considering using a different email system.

  • Maria and Ed Imbrogna commented  ·   ·  Report

    AOL like the other Email Inboxes and servers asks the User to jump, flip over and comply to various requirements when a password was working. maybe like Good you add the test message code. But to ask for the picture of the QR Code on the user's cell phone is going to far. I have to then erase history on all browsers on the mobile device. This is an Email company not a mobile, mail, phone #. Too much for merely looking at message. Besides this... it is an illusion of security for the User. Basic, don't share sign in information with others. Don't use an unprotected wireless system for going online. And dump your junk and spam -- flag it in the system. But soon, you will be asking for my favorite ice cream? Thank you.

  • barbara kobetitsch commented  ·   ·  Report

    BUT IMPOSSIBLE TO ACCOMPLISH IF YOU ONLY HAVE AN EMAIL ADDRESS + NO USABLE PHONE NUMBER - VPN not allowed - another AOL YAHOO TOTAL FIASCO !!! - TOTALLY DISRESPETFUL OF LONG TERM LOYAL USER - HOTMAIL, OUTLOOK, GMAIL, + other providers DO NOT HAVE THESE ONGOING FRUSTRATING PROBLEMS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • tonncarsten commented  ·   ·  Report

    The constant verification every time I want to read my emails is completely unnecessary. Stop it immediately!

  • tonncarsten commented  ·   ·  Report

    The constant verification every time I want to read my emails is completely unnecessary. Stop it immediately!

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