AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
442 results found
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AOL Mail not working with Gmailify -- bad certificate issued on July 29, 2025
Gmailify for AOL is not working as of 7-29-25
To AOL: You deployed the wrong certificate on top of the AOL API authentication endpoint. While you may be able to move past it in specific browsers, nothing is going to work until they correct the certificate. The certificate name is mismatched to the domain being used, and the certificate was created on July 29, 2025.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Filter for spam it is not working
The last few days all I am getting in my mail is a ton of spam emails, is your filter not working???? Pls fix. I like the classic layout the best as it is easier to see and move around in.
Hi there! We are really sorry to hear about the issue that you are facing. We'd love to try and help! Could you please contact us at @AOLSupportHelp on X.com? We are looking forward to your DM!
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I need help. I am not receiving emails.
I need help. I am not receiving emails.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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make it easy to link accounts. AOL will not link with my gmail and I'm upset
Settings should be easy to find I need the Gmailify app to work
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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lost emails
My inbox is missing emails from 17th September to 13 October 2025. Please help me recover these emails
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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adg
The ADG is crashing unexpectedly / I tried to back up all data the uninstall and reinstall the ADG. And still Crashing. I wanna know when will be fix? ASAP.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Everything in my 'inbox' dated prior to 9/1/2025 has disappeared. Why? Can it be brought back?
Everything in my 'inbox' dated prior to 9/1/2025 has disappeared. Why? Can it be brought back?
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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The Sent Mails from August- December 4 morning are Missing
We tried to recover the account by resetting the mail settings and still the sent mails from August- December 4 morning was missing.
Sent e-mails have disappeared from my "Sent" folder without me having deleted any of them.
- Marie Orzano
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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fichier contacts
récupération "fichiers Contact"
AOL a-t-il était attaqué plus de laison hier 01 décembre
et perte de mes contacts
sur mon PC mais pas sur mon portable
merci de votre réponseHi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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app password deletion not working?
When I click delete to delete app password, the app password seems to still be present or active.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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I AM RECEIVING EMAILS THAT MY EMAIL INFORMATION NEEDS UPDATING OR MY EMAIL WILL BE TERMINATED. IS THIS EMAIL LEGITIMATE?
PLEASE RESPOND
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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called support hung up on me 3 times. will be canceling soon
called support, hung up on me 3 times. will be canceling soon
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Both my laptop and desktop AOL emails load and then when I try and read mail, it says there is an error. What is Wrong!!!
Both my laptop and desktop AOL emails load and then when I try and read mail, it says there is an error. What is Wrong!!! My internet is working, I shut down my computer.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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AOL app has not worked since 3 Sep 2025, cleared cache, reinstalled app, still NOT working
Please fix whatever got messed up 3 Sep 2025. Got signed in, but could not send email or read new email. Cleared cache, reinstalled app, AOL app still NOT working.
Thank goodness I can still sign in and check / send email via the web-site most days - at the moment, at least. Though the web-site does not always work, either.Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Today is the first day in years that I have gone over 6 hours w/ NO EMAIL. I've spoken with people who DID send me emails but I didn't get.
Today is the first day in years that I have gone over 6 hours w/ NO EMAIL. I've spoken with people who DID send me emails but I didn't get. What's going on?
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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I really dislike not being able to see allinformation on emails in inbox and all lables for folders.
I really dislike not being able to see read emails I leave in my inbox and some of my folder, the folders are still there but you don't know exactly where, and must guess what they are.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Harassment-constant nagging for password, rejecting the correct password
Since 11/7 AOL mail screen changed. Also, every time I tried to check email, you asking for password. Sometimes, even the correct password is deemed as incorrect. This is not a common business practice. This ia a harassment as email should be accessible on Iphone as it was for years. In addition, I consider popups asking whether to translate to another language as racial harassment. I use English in Aol mail for years and if you have problem with American citizens born elsewhere, this is fascism. FIX IT before I complain about AOL racism and fascism.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Provide support.
One account logs in & plays nicely w/ T-bird on desktop. The 2nd one doesn't work at all. Historically, both worked.
On new Samsung phone POP servers are refused connection to both AOL accounts.
Online support directed me to phone support. Phone support refused to assist unless I bought some subscription service. Just a crass upselling scheme.Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Loss Of Newsletters
I subscribe to a number of newsletters and they have not been showing up in my Inbox. There are two Newsletters in particular that I have received on Saturday that I have not received in at least 1 month. I have contacted the Newsletter publisher and they say they are being sent to my AOL email address. I checked my Spam list and the publisher's email are not amongst them. Why is AOL deleting them instead of passing them on to me?
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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