AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
443 results found
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Stop the auto movement to old mail
The mail in my mailbox disappears when I exit AOL. I then fine it in old email even though I have marked it as New Mail.
Why does this happen?????
Hi there,
I'd like to look into this and I need additional details from you to properly address your concern/issue. Please contact us at @AOLSupportHelp on Twitter, AOL Customer Care page on Facebook or at help.aol.com
Looking forward to your reply!
Thank you,
AOL Mail Team
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TRASH ICON GONE
My trash icon is gone. Where is it . It is not on the left hand side with inbox, sent, archive, folders
I will close the account if his isn't cleared up
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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No synchronization between iPhone mail and webpage mail
When I read, delete or respond to an email from my iPhone (not AOL app), it doesn't update on the web mail page so I have to process each email twice - once on iPhone and once on web mail page. How can I get them syncronized?
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter/X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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The name of the person/organization sending the email doesn't show. What's showing is the subject? Please tell me how I or you can fix this.
The name of the person/organization sending the email doesn't show. What's showing is the subject. Please tell me how I or you can fix this.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Functional Calendar
Please update AOL software to allow send a calendar invite where I can invite people like you see in Outlook and Gmail. I am at the point of importing my AOL account into Gmail. I need a functional calendar. I have been an AOL member for years and I am sure I will continue unless this software is improved.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter/X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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See box below!
I did not request voice email. Only requested return to old format!!!! Make NO NEW CHANGES OTHER THAN RETURNING TO OLD FORMAT! IMMEDIATELY! THANK YOU.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter/X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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PLEASE PLEASE fix this FRUSTRATING PROBLEM! I get an email from my sister, lynnwadeart@aol.com every day and have been for the last ten year
PLEASE PLEASE fix this FRUSTRATING PROBLEM! I get an email from my sister, @aol.com every day and have been for the last ten years - now all of a sudden I get a NOTICE at the top of her letter asking if her letter is spam or not. Every day for the last two weeks I've been hitting THIS IS SAFE and nothing has changed, I keep getting that same awful notice - it makes me feel like if I don't check to make sure her name is in my Contacts, I might miss a letter from her and it's…
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter/X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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email
how long do yall keep email log...is there a way to increase the time frame. I would like to keep for 7 years if possible for taxes
Hi there,
I'd like to look more into this to help, please contact us on Twitter/X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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old mail disappears after only a day or two
The old mail only stays in the folder for a day or two and disappears. How can I get my old mail to stay in the folder at least one month? Thank you
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter/X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Please go back to the old email
I'm having to delete email multiple times, and email I have opened are still showing as "new." There is nothing good about the new AOL Mail. Please give us the option to revert to the old version. You have successfully created "New Coke" when NO ONE was asking for it. Please, give us "Classic Coke" (and Classic AOL Mail) back.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter/X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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post a generic notice when your email is down so we dont waste 4 hours trying to access emails
You could post a generic notice over social media that says, STOP TRYING TO ACCESS YOUR EMAILS, its buggered, we are on it......Then at least users wont waste hours trying to access their emails, and if it happens again we have the option to choose a new provider, like I am going to ( gmail )
Hi there,
Whenever you're experiencing any issues with your AOL account, feel free to contact us on Twitter/X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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aol mail does not work since the update. I cannot read most of them because there are questions marks instead of text.
aol mail does not work since the update. I cannot read most of them because there are questions marks instead of text. Customer service tried to help but was not able to. It leaves me with no choice but to change carriers which I do not want to do. HELP!!!!!!
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Cant connect to my mail from my computer
I cannot connect to aol mail from my computer I can get my mail from my phone what is going on?
It's not my computer it seems it's aol, I can't ********* any web browser...fixthis!!!Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter/X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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How can I find Settings on the AOL toolbar? I can't find it!!
better toolbar display of options.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter/X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Secondary message page
Go back to the original e-mail. This still sucks. It appears though that all the complaints have gone on to long and are being ignored. At least get rid of the 2nd message list page while your dragging your feet. If I click on an e-mail, I want to go to the message immediately! I don't like having a second message window pop up then needing to click on the message a 2nd time to get to it. Stupid
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter/X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Help ! AOL changed inbox format tonight 1/25 and I can't scroll mail or get back to old format. I may have to drop Verizon and AOL !
help me scroll mail, help me go back to old format !
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter/X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Email format
There is a specific email format that the member is receiving from a specific sender that doesn't allow our member to see the full content of the email itself and he needs to use the scroll bar at the bottom just to see the whole and also when the member tries print it the email only shows what's on the screen
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter/X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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My security question is not mine
I am trying to sign onto a different account (not my main one) and it keeps asking me a security question that is NOT my question.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter/X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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