AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
443 results found
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Receiving email with pictures that are not being displayed
I have received several emails where pictures contained in the email are not being displayed. AOL displays a black box instead. I’ve forwarded the email to my Outlook email account and the pictures display properly.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter/X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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AOL Mail Problems - New
I have written many times that with the exception of offering a dark mode just how stupid the 2023 e-mail changes were. Now I can add even more documentation of how bad your AOL Mail system is and just how chicken the AOL support people are to helping long term customers fix issues. Here are the new issues:
The AOL Mail e-mail attached file "Preview" capability only works on occasions. And then even then will not provide a view of the actual attachment. My iPhone does a better job.
There are many AOL Mal e-mails with attachments that the AOL…
Hi Ken,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter/X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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I cannot add a new contact from a received email address
I cannot add a new contact from a received email address. If I select the email address from a sender, say, johnxyz@gmail.com, the "Add to Contacts" option comes up. No matter how many times I select this, the contact does not get added. I've restarted the aol app, and tried to add several times. It is odd, because most of my contacts do get added. Random. I have less than 3000 contacts. Please help.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter/X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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where is the revert to old email format.
i can't read the font it is like a .1 and I can't ffing see it. when i was able to revert, I can see this page fine. my email is unreadable. FIX THIS NOW. iT DOESN'T EVEN PRINT BIG. THE FONT SIZE CHANGE BUTTON DOES NOTHING.
Hi there. The older version is no longer available. If you need help adjusting to the New AOL Mail, please contact us on Twitter/X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Unwanted Repostings to New Mail
The new AOL Mail program tends to re-post old mail back into the New Mail window, even though those emails have already been moved to the Old Mail window. This frustrating re-posting prompts users to re-read Old Mails as they appear to be New Mails. Time consuming and bad.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter/X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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today i had 177 mails from one site,m other e-mails no coming thru. this problem is getting worst correct your e-mail system. At 74 or just
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter/X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Sent emails do not received OCt 2, 2023
Oct 2, 2023 - sent pic of the cat for the breeder to celebrate kitty 13.5 yrs. I do not see in received or sent. Can you explain are you email of a joke or you just harassing me. Can you explain what is your bleeping problem?
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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I still cannot sent emails with the photos are you email or a joke"
Oct 2, 2023- I still cannot sent email with photo of geese issue which I need for HOA. I tried 3 pic and than only one your idiotic email does not work. ARE YOU HARASSING ME or just ceased to be email service. TOTAL INCOMPETENCY
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Mail not sent (Test1, Test2 Test 3=are you totally incompetent?
On October 1, I tried to sent three emails to a friend. She did not received- Test1. Test2, Test 3 and I do not see them as sent in my AOL mail and she did not received them either, Is this harassment part 2 or you just incompetent?
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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lorsque je rédige un message en français, l'ensemble des mots est souligné de rouge.
Le choix de la langue française dans mes paramètres ne semble pas pris en compte pour la rédaction des e-mails aol.
Peut-être existe-t-il un réglage de paramètres supplémentaires que je ne connais pas ?
La plupart des mot sont également soulignés en rouge lors de la rédaction du présent message.
Merci d'avance pour votre réponseHi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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emails
What the **** are you guys doing???? Some of my emails are disappearing!!!! You guys are one dumb group of people!!!!
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Email synch to other devices
I have to delete emails in several different places now. i used to be able to delete in one place which would delete it on all devices, but now I have to delete it every place I can view the emails. this has been a REAL PAIN!!!! I see you want to start charging me for premium services, but I can't get a reponse from you at all AOL, so why bother?
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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REPLY TO: (feature/statement)
My Problem (last month) of Not Being Able to Send Email: Is That Your AOL Server DOES NOT SUPPORT (use) of Reply-To: Statement/Feature: in Thunderbird nor Outlook, etc.....
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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see below
Why are some of my incoming new emails just vanishing? Your new AOL sucks!!!
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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this stuff is simply unnecessary domplucatrions - goofy
everything you're doing just messes me up more -- now, after being quite happy with my email accounts, I am constantly 'locked out' one way or another; really ******
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter/X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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FIX THE DELETE FUNCTION!!!!!!!!!!!!!
THE DELETE FUNCTION DOESN'T WORK ANYMORE! WHY CAN'T YOU FIX IT?
Hi there,
I'd like to look into this and I need additional details from you to properly address your concern/issue. Please contact us at @AOLSupportHelp on Twitter, AOL Customer Care page on Facebook or at help.aol.com
Looking forward to your reply!
Thank you,
AOL Mail Team
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Stop blocking legit email
Aol blocks email from legitimate senders, NYTimes, Zillow, for example. Doesn't even go to spam. I've switched my email provider for more and more accounts.
Hi there,
I'd like to look into this and I need additional details from you to properly address your concern/issue. Please contact us at @AOLSupportHelp on Twitter, AOL Customer Care page on Facebook or at help.aol.com
Looking forward to your reply!
Thank you,
AOL Mail Team
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You guys updated the other day and it deleted all my contacts!!! I have had AOL from the beginning, this is too much!!
Not an idea but a complaint. You did some type of update or something and it deleted all my contacts, saved email, etc. I logged yesterday and everything was gone. I am so angry and frustrated. I can't get that stuff back.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Signing in from an "unknown" device
I have one desktop computer and one land line telephone. When travelling and using, for example, a hotel computer there is no way to accomplish two-factor authorization. My only telephone is back home and if I set up an AOL recovery email I would have the same 2FA problem with the "unknown" device. What is the solution to this?
Hi there. Since you have a landline added to your 2 step verification, this can create difficulty in signing in from a different location. I recommend setting up 2 step verification with an authenticator app or add your mobile number if you have one. Additional details here: https://help.aol.com/articles/2-step-verification-stronger-than-your-password-alone
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I'm not getting ANY emails! HELP! **@verizon.net
How do I get my emails! I have no idea as to how to reach AOL!!!
Hi there,
I'd like to look into this and I need additional details from you to properly address your concern/issue. Please contact us at @AOLSupportHelp on Twitter, AOL Customer Care page on Facebook or at help.aol.com
Looking forward to your reply!
Thank you,
AOL Mail Team
- Don't see your idea?