AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
443 results found
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Signing up for email failed due to lousy service CANCEL EMAIL
Improve instructions for setting up email account or fix whatever caused failure for me. I successfully set up one with mail.com instead with none of the attendant problems with AOL. CANCEL MY ACCOUNT AND ALL THE INFORMATION ATTENDANT . THANK YOU
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you! We're looking forward to helping you!
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Why did you change everyone's emails?!
AOL has locked myself and many others out of their accounts. I have tried talking to customer service but they don't understand it. If your users sign up for example.com using email@aol.com and then you guys suddenly change it to email@aim.com, you locked those users out of example.com. I have been pulling my hair out trying to prove my identity to these sites that have my aol.com email. I want to change my email to a service that actually cares about its users and doesn't charge a fee for customer support. Why do I need to pay for customer…
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you! We're looking forward to helping you!
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stay signed in issue
Changing passwords but every time that I logged out, it was saying invalid password which shouldn't be happening since it was working when I first changed it. Have tried to clear caches and cookies and clicked stay signed in on the login page but it doesn't working.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you! We're looking forward to helping you!
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Emails disappear while being read
On Firefox, if Inbox filter is set to 'Unread', when I open an email and start reading it it disappears from the screen a few minutes later while I am reading it. Clearly the system has recategorised it as 'read' and now removes it from the displayed emails, even though I am reading it at the time.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you! We're looking forward to helping you!
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Please stop asking for my fingerprint. You can't have it!
Please stop asking for my fingerprint. You can't have it!
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you! We're looking forward to helping you!
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old emails not available! needing email responses from organization that i donated to the end of December 2024. c
I need emails from the end of Dec 2024 for tax receipts. Where are they?
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you! We're looking forward to helping you!
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Emails take forever to open up.
AOL mail takes forever to open up the email..Maybe need to work on that..Also the mobile version on some of the emails you need to put your phone in landscape mode just to be able to see the enitre email..
Hi there. We would love to take a look into this matter. Could you please DM us at @AOLSupportHelp on X.com with your email address and some additional details regarding this issue?
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Hi there. We would love to take a look into this matter. Could you please DM us at @AOLSupportHelp on X.com with your email address and some additional details regarding this issue?
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Every **** time a calendar alert is sent I am forced to reset password -maddening!
Every **** time a calendar alert is sent, I am forced to reset password.
Maddening! Fire the system engineers. They are pathetic.Hi there. We would love to take a look into this matter. Could you please DM us at @AOLSupportHelp on X.com with your email address and some additional details regarding this issue?
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Every time Calendar sends me a reminder, I'm forced to set a new password because your stupid system thinks I've been hacked.
Every time Calendar sends me a reminder, I'm forced to set a new password because your stupid system thinks it's "suspicious activity". I'm running out of passwords.
Hi there. We would love to take a look into this matter. Could you please DM us at @AOLSupportHelp on X.com with your email address and some additional details regarding this issue?
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Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Sent email is not showing up in Sent window.
Emails sent to myself and BCC recipients arrives in the New Mail windows but fail to arrive in the Sent Mail window. Please advise.
Thank you.Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Two step verification
Despite having two step verification turned off I am blighted by it signing in. STOP.
I do not want it NOW or in the future.
Also please look at the accessibility impact in this intrusion. Two step is not for everyone and I do not want itHi there. We would love to take a look into this matter. Could you please DM us at @AOLSupportHelp on X.com with your email address and some additional details regarding this issue?
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What the heck is going on now?
Your e-mail is not working again. We cannot search mail to find older e-mails. There is only about a month or two of e-mails available unless they are in a mail folder. What the heck is going on? I have complained about this kind of issue in the past along with many other issues that I and many others have with your e-mail system. Listen to your customers and fix the darn e-mail system to something that is valued. What you have n ow has limited value.
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Why can I no longer edit my location - it is fixed at New York whilst I am in London UK.
Why can I no longer edit my location - it is fixed at New York whilst I am located in London UK Extremely annoying. The 'Edit' function does not work.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Important emails i was moving to a folder have disappeared/deleted?. how can i "undo"
how can I undo a "move to folder"? some really important emails have disappeared when i tried to move them to their dedicated folder. i have searched every folder - no sign of them. they include received and sent emails.
Hi there! Thank you for reaching out. While we don't address account recovery issues on this platform, we would be happy to explore what support options are available for your account. Could you please share your email address with us in a Private Message on our AOL Customer Care page? We're looking forward to help you!
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I DO NOT LIKE TYPING IN AOL AND ALL MY AOL EMAILS POPRIGHT UP THANKS FOR GIVING SCAMMERS THAT INFORMATION WTF
I DO NOT want to trype 'aol' in my search bar and ALL MY AOL EMAILS POP RIGHT UP - thanks for giving scammers all that information I'm sure it helps them - al they have to do is figure out the password-they already have the email account name bc you gave it to them - STOP IT TAKE THAT FEATURE DOWN its unbelieveable that you would expose my privacy like that
Hi there! We truly appreciate you reaching out to us. Please send us a DM on our AOL Customer Care page so you can let us know more about this issue. We're looking forward to help you!
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turning off 2nd ID for email.
Why can I not turn off the second ID for my own pc. I am 73 and do not carry extra equipment with me when I want to sign into my email.
Hi there! Thank you for reaching out. While we don't address account recovery issues on this platform, we would be happy to explore what support options are available for your account. Could you please share your email address with us in a Private Message on our AOL Customer Care page? We're looking forward to help you!
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the website tab rarely informs me when a new email arrives on my laptop. I get that info only on my mobile
find out the problem that causes this on a computer
Hi there! Thank you for reaching out. In order to sort this issue, please send us a DM on our AOL Customer Care page. We're looking forward to help you!
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After decades of loyally using aol mail, why do i now have to verify thru my gmail to get into my aol mail. I might as well just use gmail
After decades of loyally using aol mail, why do i now have to verify thru my gmail to get into my aol mail. I might as well just use gmail. Instead of all this phony "we're keeping you safe" why don't you learn how to prevent the hundreds of degenerate spam we suffer from
Hi there! Thank you for reaching out. While we don't address account recovery issues on this platform, we would be happy to explore what support options are available for your account. Could you please share your email address with us in a Private Message on our AOL Customer Care page? We're looking forward to your reply!
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