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AOL Mail Norrin


This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

877 results found

  1. Support two phone numbers for 2nd factor authentication

    My wife and I share an aol email account. Your second factor authentication only supports one phone number for texting a code or 2 factor authentication. This of course won't work for us. If you supported use of two phone numbers, as other apps do, we could use your 2 factor authentication.

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  2. "Remind me later"

    I have been saying 'no' FOR DECADES!
    STOP ASKING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    631st ranked

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  3. get rid of popup about not enough room to read email

    This new popup about reading email without adds is very annoying. I will be transferring my email to another company. I will not be blackmailed to see my entire email.

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  4. Its prety obviouse that AOL are not listening to their users.

    Its pretty obvious that AOL are not listening to their users. The new format still sucks and the ads in our email are becoming more aggressive. You will notice that AOL totaly ignore direct critisism. AOL bring back the old format and keep your users happy, ignore them and you will lose your users.

    631st ranked

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  5. Remove the DATEMYAGE Advertisement

    Scam website that lures in members then floods email with unsolicited material. I have 'disliked' it and left feedback with no results. All my advertisements are the same: DateMyAge. REMOVE IT PLEASE.

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  6. Fix OneNote Text Pasting as Image

    Text copied from Microsoft OneNote pastes as an image instead of as text
    - Classic AOL did not have this bug; the same OneNote text correctly pasted as text
    - In Yahoo Mail this bug started between 6/22/2020 and 6/27/2020 (I experienced it using my church account. AOL is my primary account so it is a big impact.)
    - Band-aid: paste the text somewhere else (like Word) and then copy/paste it into AOL (this is what I have to do on my church account but hopefully once you fix AOL you will also fix Yahoo)
    Using AOL / right click…

    334th ranked

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    1 comment  ·  Admin →
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  7. POP3

    Free POP3 access is the primary reason I created an account with aol.com almost a year ago. However, it didn't work then, hasn't worked since, and still doesn't work. Either fix it or formally stop advertising it.

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  8. 125th ranked

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  9. Easier deletion of old emails

    Suggestions:
    1. Easier way to submit suggestions! (I was directed here from your Facebook site because I could not find it on AOL email)
    2. On advanced search with date provide: date / search for emails older than number of days. This would be helpful for example to delete any email older than 100 days. This would help us to clean up old emails and save you on storage.
    3. You might even want to put this feature on folders to automatically delete emails older than some number of days.

    436th ranked

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    1 comment  ·  Admin →
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  10. Fix your site; it's corrupted and not functioning

    Fix it. Today, it wanted me to update my security, but would not accept what I entered. It even said that one of my other fully-functioning email addressesis not a valid address. Now,it won't open my AOL email at all. and, sometimes even says 'no internet,' but your site is the only one having thiese problems. I have fully-functioning internet everywhere but on AOL.

    631st ranked

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  11. still don't like new format

    There are so many things that just don't work with this new format. Obviously it will never go back to the old format and people are forced to deal with the mess AOL created if we want to keep our AOL email address that we've had for 30 years. One thing that is driving me crazy is when I want to respond to a particular email, I click it and ALL the emails come up that are part of this conversation. So then I have to search for the one email that I wanted to respond to. It's maddening! Why…

    631st ranked

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  12. Stop blocking incoming emails.

    Why am I not receiving certain emails. I am awaiting important emails from my bank for access codes.....but these are getting blocked automatically from AOL. I understand security but these do not even go to Spam so I can choose if I want to read them. Makes me wonder what other emails I am not getting.

    149th ranked

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  13. Please return the event button to the left side of the page. It was a great feature and is missed. Thank you.

    Using the event button under the mailing section was always a great way to schedule the calandar. Now you have several extra steps to input these dates and it is hidden from the main mail page. Please restore this feature. Thank you.

    436th ranked

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  14. Your new mail format still stinks.

    Get rid of the date separations. I just want a clean list of my e-mails

    631st ranked

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  15. loosing email a new feature of AOL new improved mail service!

    That is right AOL's new improved mail now looses you email on certain devices. Just when you think we could not make our service worse just wait and well prove we can make it worse.

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  16. NEWS

    TURN OFF YOUR LEFT WING PHONY NEWS

    631st ranked

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  17. Fix the log in interface

    When I log into my paid account the first thing I get is an ad for free AOL mail. I have to click though that screen to finish logging in. It's annoying and a waste of time.

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  18. FONT BLUE COLOR too light

    THE BLUE FONT COLOR IS SO LIGHT IT CAN';T BE SEEN..GO BACK TO THE VIBRANT BLUE IN THE PREVIOUS AOL MAIL

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  19. Restore actual time stamps on emails received on previous dates.

    Posting "yesterday's date," instead of the actual time stamp on emails previously sent or received hinders that use of actual times for critical emails that are time sensitive. Please restore that needed function.

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  20. 631st ranked

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