AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
375 results found
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where are all my old saved emails?
WHere when did I loose all my old saved emails? Why didn't you warn me. How can I get them back??
Currently, if a user doesn't log in to their account for 12 months (i.e., if an account is unused or dormant for 12 months), it is deactivated. Once this happens, emails that were in the mailbox at the time of deactivation can no longer be recovered. We apologize for the inconvenience.
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feedback. Emails sometimes delete when I am not deleting them but previous emails I am deleting when I check the box. About 80% of the time
emails delete that are not checked to delete about 80% of the time
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it?
We're also available at https://twitter.com/AOLSupportHelp and https://www.facebook.com/AOLCustomerCare/.
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my printer icon will not will not operate, I can't print email
my printer icon will not will not operate, I can't print email
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available at https://twitter.com/AOLSupportHelp and https://www.facebook.com/AOLCustomerCare/.
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Can't attach excel files
Not able to attach a couple of excel files, was able to attach other excel files that had similar content and similar file sizes. The upload of the attachments gets stuck and after about a minute I get the " This email attachment can't be saved to drafts. " The information from within those 2 excels has to do with tax info. After troubleshooting it's most likely some content or info from within the 2 excels that is preventing the files from being attached on the system.
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available at https://twitter.com/AOLSupportHelp and https://www.facebook.com/AOLCustomerCare/.
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Why is images popping up with url , its annoying to have to delete each one when you place it in an email
Why is images popping up with urls now , its annoying to have to delete each one when you place it in an email
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available at https://twitter.com/AOLSupportHelp and https://www.facebook.com/AOLCustomerCare/.
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Teams Invites - Android App FIX
When I receive an invite from Teams or Zoom in the Android app, I can see the link to login to the meeting. However AOL removes the response options (ie Accept/Decline) and the Meeting details (Time/Date) from the invite.
Other apps I use (Gmail/Outlook) work fine and show the details, even if I forward it, but the AOL app is useless.
please please please fix this - its essential to allow use of AOL emails properly.
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it?
We're also available at https://x.com/AOLSupportHelp and https://www.facebook.com/AOLCustomerCare/.
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Re: 2 Step Verification :-(
I keep getting asked to use a 2 step verification-if a person (ME) doesn't have a cell phone there can be NO TEXTING or App abilities therefore not 2 step capable. Got any ideas?
As much as I would like to help you directly, for security concerns, we do not handle account-related information through this forum. Please contact our AOL Customer Support team at 1-800-300-5017. Thank you!
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Southwest Airlines
Can’t get email from Southwest Airlines to change my password so locked out of my acct
There is an authentication error on your senders end, we recommend authenticating using DKIM. We have this article from Microsoft; https://learn.microsoft.com/en-us/microsoft-365/security/office-365-security/email-authentication-dkim-configure?view=o365-worldwide or you can contact them (Microsoft) directly for assistance.
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How do I delete my account?
How do I delete my account?
Hi. You can close your account at any time. Before doing so, please review the following info to understand what this action means for your account and your data: https://help.aol.com/articles/close-your-account
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IMAGES DON'T SHOW
I USED TO GET A DIALOG BOX THAT ASKED ME IF I WANTED TO SHOW IMAGES FROM SENDER'S EMAIL!!!
I NO LONGER GET THAT DIALOG BOX!!!
ALL I AM GETTING IS A BROKEN ICON IMAGE!!!
HOW DO I GET MY FVKKING IMAGES BACK, YOU STOOPID SONS OF BEYOTCHES????
We regret hearing that. Could you please reach out to us at help.aol.com so that we may look into it?
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Preview pane
Is there in option to turn off the preview pane? If not please provide an option.
Hi. You can turn off the preview page, by going to Settings and there you can select ''List'' from the ''Message layout'' category.
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Include trash folder in search domain
Please include the trash folder in the search domain. Sometimes the email being sought has been inadvertantly disgarded.
Hello there. On the Search bar, please select the ''Advanced'' drop down to choose where to look for an email. You then have the ''Search in'' category, where you can select All mail, Inbox, Drafts, Sent, Trash, etc.
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Choose name to display on recipient’s email
When I sent an email in the past my email address was displayed. Now my husband’s name comes up, I assume because in the very distant past both email addresses were set up by him and they can’t see my email address. This is causing problems. Please go back to the old system
Hi there. I would recommend going to Settings>More Settings>Viewing email. There you can select ''Sender display preference''. Hope this helps!
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REOCCURRING
I'm not seeing the reoccurring option when scheduling an event in the calendar.
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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NEW AOL SUCKS BIG TIME!!!!
FROM AOL:
"AOL Mail lets you switch to basic mail so you'll have access to your emails even if your system isn't running the latest operating system or browser. Be aware, switching to basic version WILL NOT ALLOW YOU TO CHANGE BACK TO OLDER VERSIONS of AOL Mail, THOSE ARE NO LONGER AVAILABLE."
THAT IS EXACTLY THE FVKKING PROBLEM!!! YOU TOOK A PERFECTLY GOOD WORKING SYSTEM AND REPLACED IT WITH A GARBAGE PROGRAM!!!!!!!!!
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I received a threat from another AOL member. Please contact me. I was told that no one else at AOL will help.
I received a threat from another AOL member. Please contact me at my email address or phone number. I was told that no one else at AOL will help with threats.
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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PLEASE TELL ME HOW TO DELETE AN INDIVIDUAL CONTACT FROM MY CONTACTS LIST
How do I delete one or two contacts from my contacts list? I have gone to the contact's name and right clicked. Nothing happened. I left clicked and the only option is to send that person an email. How do I simply get them OFF my list?
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X @AOLSupportHelp.
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downloading email attachement
should not have to download attachemets and save in email
please fix!!!!Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X @AOLSupportHelp.
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notifications
The notifications section takes almost 1/3 of my viewing area. It makes it harder to read my emails. Can the notification area be made smaller?
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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Blocked email address at AOL Help site
Dear AOL
IT IS ALL ABOUT AOL EMAIL: DRCLEMENTAKATENG@AOL.COM, which you have unfairly and unjustly blocked
Up to date I do not see why you have not resolved your block on my usage for Help on AOL This information in red still exists on my AOL help page which I have complained by phone and written to you about and you have done nothing to resolve the issue. Here is the information:
Support for access issues is not available for the AOL username you entered. To report abuse, spam, or a compromised AOL account, please choose our abuse form.
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Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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