AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
216 results found
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Please bring back the copy and paste ability in the address boxes
Copying and pasting addresses in the address boxes. Also please allow for editing. It is ridiculous to ave to erase an entire address since the ability to edit is no longer in existence.
This issue should be fixed. If you still have problems please reach out to our technical support agents by calling 1-888-265-3733.
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EMAIL ADDRESSES AND GROUPS - WHERE DID THEY GO & WHY??????
SOMEHOW OR ANOTHER, SOMEONE DECIDED THAT GETTING RID OF SOME OF MY EMAIL ADDRESSES & GROUPS WAS A GOOD IDEA - WRONG IN SO MANY WAYS. i WANT MY EMAIL ADDRESSES AND GROUPS THAT WERE SO RUDELY DELETED BACK IN MY MAIL.... THANKS, TOM
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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"Block mail containing specific words and phrases" doesn't seem to be an option
In several other posts re "Spam," you suggest:
"We recommend setting up a content filter in order to block mail containing specific words and phrases. To do this in AOL Desktop Gold, please follow these steps:
- Click “Mail” at the top left.
- Select “Block Unwanted Mail” from the drop-down menu.
- Check the “Block mail containing specific words and phrases” option.
- Add postmaster-relay the in the box below.
- Click Save at the bottom."
The problem is--"Block mail containing specific words and phrases" doesn't appear to be an option anymore! Where did it go?
I am using AOL Desktop Gold Revision 11.0.2007.…
Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733. Our team is available 24/7 by phone.
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Email links
When I need one of my online vendor accounts to send me a link in order to reset my password...and it comes from an automatic system...It never comes through! I've contacted you on this issue before. I give them my gmail address now. I don't know what you changed...I don't have them blocked, I never had this issue with the old AOL. seriously thinking of not paying for gold...it doesn't work properly
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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not recieving e mails
Even tho I pay for an account I don't receive them from any accounts like Amazon, Craigs list, Sears, ect.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Mail not sent because of an error? Happens all the time. Never happened with v 98.2
Mail not sent because of an error? Happens all the time. No reason for this. Never had this issue with v 98.2 which was PERFECT.
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone
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AOL GOLD is not giving the correct emails for each of my addresses.
AOL GOLD is not giving the correct emails for each of my addresses.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at: 1-888-265-3733. Our experts are available 24/7 by phone.
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Remove Google ads from Mailbox and e-mail windows - 4 times it's tried to force me to download a virus and I've had to shutdown
In at least 4 instances since Desktop Gold was established, an audio ad has said in part "you may have a virus" and attempted to force a download which when cancelled just popped up again. The only way to get rid of it was in Task Manager (Windows 7) by forcing AOL to shutdown. If this continues, I'll close my 20+ year PAID AOL account
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Today 2018-05-31 I got an audio WARNING while on AOL that tried to download a file to my computer
Stop hackers before they can get into AOL while I'm in here.
I’d like to have one of our Technical Support agents investigate this. Please call us at 1-888-265-3733. Our experts are available 24/7 by phone.
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I have not received any new email in over a day, is there something wrong with my account? *****@aol.com
Help me get my mail. Thanks, Dan
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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mail settings
I have made at least eight attempts to change my font and point to a different choice. It keeps going back to a default setting. Does anyone know how to make the new choice "stick"?
We are unable to replicate this. Please call at 1-888-265-3733. One of our Technical Support agents can help you with this.
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Reminders not being sent
Another Reminder was not sent to my mailbox yesterday. At this point more are not being sent than are. Actually, I don't remember the last one that I did receive.
Previous to Gold I had been told to set them on aol mail/IE. What's the point of that? We pay to use the desktop software.I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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SUBJECT LINE GHOSTING
FEEDBACK SUBJECT LINE GHOSTING NEEDS FIXED THANK YOU
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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text email not showing text
some of my text emails are not showing content
One of our technical support agents can assist you in this matter. Please reach out by calling: 1-800-827-6364
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Cant retrieve old email from trash
Please let me determine when I want to permanently delete email. I just learned that emails are automatically deleted after a week. When I do a search in trash, all I get is a long list of "me" emails. There are times when I truly need an old email. Your cat assoc. suggested that I save all my emails in a folder. That's not efficient.
Let me put you in contact with the AOL Desktop Gold team so they can help you out. Please call them at the number 1-888-265-3733
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AOL no longer starts up showing email, even though I have it configured to do so.
AOL no longer starts up showing email, even though I have it configured to do so.
Let me put you in touch with one of our Technical Support Agents to investigate this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.
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Views
Provide a way to DELETE the "Views' folder. It opens up expanded taking up 6 lines and is of no use. Currently it can't be modified or deleted.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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The "This is not Spam" button does not work. When I select an email using the button, the email goes back into New emails. After about 5 min
The "This is not Spam" button does not work. When I select an email using the button, the email goes back into New emails. After about 5 min.
I need my spam button to work.I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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I can't find the write email option (or compose) in the app
Surely I can initiate an email but I can't find it.
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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Delete key doesn't delete the email I want deleted. Make it work!
Make the "delete" key on my list of emails, WORK!!!!! Now what it does when I click "delete" is bring up the email I wanted to delete. I don't like this at all. I want the delete key to delete the email I don't want to see!!!!
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
- Don't see your idea?