AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. "Status Screen"

    What is the purpose of the "Status Screen" that pops up when action is taken on an email. This serves no purpose and we existed for 20 years I am aware of without it !
    Just another irritation, requiring more mouse clicks, brought on with the unwanted, unnecessary "Gold" issue. Should be renamed LEAD

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  2. AOL mail folders keep closing!

    I opened up all of my files and folders manually. Exited AOL. When I go back in, ALL MY FILES AND FOLDERS ARE CLOSED AGAIN! This is annoying and needs to be fixed ASAP!

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  3. You could help me by getting the font and text settings to work. I'm round the bend here . . I have followed all your instructions

    You could help me by getting the font and text settings to work. I'm round the bend here . . I have followed all your instructions. I don't think your tech help people know how to get this to work. I have seen feed back from posters who have tried your suggestion re EDIT etc. Thanks for your reply. I appreciate it. .. Nancy

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  4. import address book and favorites

    I cannot import my address book into gmail or my favorites into Internet Explorer. Some of us use additional email accounts other then just AOL for email. I guess AOL holds back on this to try and keep you from giving up the paid AOL ?

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  5. About AOL - Revision needs a darker font - Revision 11.0.1567

    About AOL - Revision needs a darker font - Revision 11.0.1567

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  7. Bring back mail download decompress option.

    Bring back the Mail Download option of decompress YES/NO. By automatically decompressing your loose the file name of the original compressed file. This prohibits business tracking of the original transmitted file in its zipped/compressed file name and format.

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  8. When saving an e mail into a folder, under prior versions, clicking the first letter for the desired folder took me to the location of the t

    When saving an e mail into a folder, under prior versions, clicking the first letter for the desired folder took me to the location of the folder. Now, I have to do so manually. You should go back to the prior versions. It is simply easier to save or move files under the old versions of AOL.

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  9. Posting comments on AOL articles... Mouseover "like" count is now ridiculous!

    AOL responds to the feedback I posted with telling me how the new hover feature works. If they would have read my comment, they would have realized, I understand its function but hate it.

    Are you kidding me AOL? I told you about my experience. Did you even check out to see how annoying it is? Then you close the feedback so no one else can comment on it because you know 90+% of the feeback you are getting is entirely negative on the product. Pathetic!!!

    One more bad tick mark for AOL! Lack of caring for customer experience.

    Original…

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  10. INSERT LINK :-(

    1) ... INSERT INTO EMAIL "LINK" FROM A WEBSITE
    IS INSERTED IN ANY ALREADY OPEN EMAIL PAGE,
    WHAT A ****?
    IT SHOULD OPEN IT'S OWN NEW EMAIL PAGE?

    2) ...  WHO ARE  THE DEVELOPERS AND FROM WHAT COUNTRY,
    YOU CAN TELL RESPONSES, THAT DEVELOPERS, ARE FOREIGNERS,
    WHO DO NOT UNDERSTAND AMERICAN'S HAVE A VERY LOW TOLERANCE FOR INCOMPETENCE & ERRORS!

    3) ... YOU HAD A PERFECT EXAMPLE OF A WORKING PERFECTED AOL 9.8  VERSION !!!!!!!
    WHY NOT SPEND A MONTH EXPLORING= "USING IT" AND THAN JUST COPY IT. E-X-A-C-T-L-Y

    4) ... TAKING A YEAR TO CLEAN UP BETA VERSION AND…

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  11. Allow all AOL.com mail free users to use the beta software

    As of January 24, 2017, you all have cut off letting free AOL mail users to beta test, use, and contribute to this beta program. I had all four of my screen names registered and set up to use this service and so did my mom. Mom and I have both been involved with your service in some form or another since we first signed up as paid dial up subscribers back in 1993. Remember that? That was back when AOL ran on DOS from a 3 and half inch floppy drive. Now, look how far you all have progressed.…

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  12. Please put Reject back on the aol chat rooms made by aol coustomer

    Chat rooms made by AOL customers use to have a Reject button so anyone they don't want in the room can be rejected.

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  13. Scan tab

    Fix the system so the tab works like it did in AOL 9.8

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  14. Scroll bar is way too long

    Reduce size of scroll bar.

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  15. Quickfind does not group my emails sent in my folder

    Please improve AOL Gold to old version which worked good

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  16. Ibuprofen report on risks of the drug aol news last February 8, 2018. Please post it again on welcome screen.

    Ibuprofen report on risks of the drug aol news last February 8, 2018. Please post it again on welcome screen.

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  17. It's no longer possible to "break" the blue bar when replying to quoted text. Just one more way Gold is inferior to previous versions.

    It used to be possible to add replies between lines of quoted text by pressing Enter, and a new line would open with no blue bar, but that doesn't work anymore. There is also no option anymore to use <<(text)>> to quote text instead of the blue bar. It's the blue bar, or nothing. Every day I discover more reasons to ditch AOL Gold and use some other email program. The new Gold is inferior in so many ways to earlier versions.

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  18. I am struggling with your new AOL Gold as items I used a lot, like being able to have the address book in my carousel tray to link quickly.

    I have been a loyal AOL member for over 20 years, much to the chagrin of many others telling me to get with it. I am struggling with your new AOL Gold as items I used a lot, like being able to have the address book at top of page to use link quickly as I use it a LOT in my work (real estate). Now I have to go to mail, and hit Address to get to the addresses. It takes more time now than before. I also like just having a "send" file, not have it clutter my…

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