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AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. We're glad you're here

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    Reviewed  ·  1 comment  ·  Admin →
  2. Bring back save folder and open saved folder in the PFC

    Used to be able to saved folders from the PFC to the hard drive and used to be able to open saved folders. Now when you right click on a folder in the PFC the options are there to "Save Folder to..." or "Open Saved Folder" but nothing happens. Please get this to work!!!!!

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  5. shut down your non-working system, get polite staff and start over

    internet explorer has pop ups every 2 minutes and even tho i bought some new package it does not help and your aol helpers say they cant hear me

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  6. When 20 people report the same problem, why do you tell them to call a tech??

    Is this not evidence that the problem is on YOUR side? This forum offers no help and does not solve problems.

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    Reviewed  ·  6 comments  ·  Admin →
  8. favorite places

    try to get into my portfolio thru favorite places and noting happens, spoke to tech support to NO avail. They don't know what they are doing! This aol gold is turning into aol lead!!!!!!

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    Reviewed  ·  0 comments  ·  Admin →
  9. After clicking red X in the browser inside AOL DESKTOP GOLD, it should open a new default browser

    a new window is not popping up after clicking the RED X on the browser. Please fix this ASAP

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    Reviewed  ·  0 comments  ·  Admin →
  10. You have a typo in the headlines about Mark Hamill

    You have a mistake in the headlines today.

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  11. edit pictures received

    have an option to edit pictures received by right-clicking on the pictures, just in the old version.

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    Reviewed  ·  1 comment  ·  Admin →
  12. Leave mail saved to my PC in New mail

    Mail saved to my PC gets moved to Old mail. I delete mail that I save to my PC. With it being moved to Old mail, it requires an extra step to delete it -- move out of New mail, into Old mail and then delete the email. Much more efficient to leave in New mail and deal with it there. If I, on the other hand, want it to go into Old - read - mail, I can decide not to delete and then let it show up in Old mail. Just don't make it automatic.

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  13. AOL search no good. Must use Google or Bing.

    AOL search no good. Must use Google or Bing. Links don't change in color after you have visited them.

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    Reviewed  ·  2 comments  ·  Admin →
  14. With the last 4 or 5 beta fixes, nothing was fixed here

    With the last 4 or 5 beta fixes, nothing of importance was fixed here. I can't account for anything prior to that as I have only started following this forum in the last 4 or 5 weeks. So the question is, what are these unimportant fixes?? I'm still waiting for, among other things:

    Being able to sign in without trying many times.
    Being able to use shortcut keys.
    New carousel items & smilies.
    Not freezing constantly.
    Making the news drop the horrendous animal abuse stories.
    Making visited links change color in AOL searches.
    Making AOL Gold do everything faster. It…

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    Reviewed  ·  2 comments  ·  Admin →
  15. We used to be able to right click on an e-mail address in an e-mail and add it to our address books/

    Let us right click an e-mail address in our mail and add it to our address book.

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    Reviewed  ·  4 comments  ·  Admin →
  16. The delete button on my keyboard should work without highlighting each e mail to delete e mails

    The delete button on my keyboard should work without highlighting each e mail to delete e mails

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  17. Email, I can not keep up with my email .I have 8,000+ emails right now

    Could you set up a program that outdated email could go immediately into it;One could go back to folder to delete it. Right now it would take me several days to delete the email I do not wish to keep.Could program be set up , Personal verses Business.Thank you for you time when you are able to read my feedback.MamaMary50

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  18. I would like to have the ability to email and print each web page I visit.

    Place and Email and Print icon on each web page visited.

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  19. Provide a means of exporting e-mails from your Desktop App.

    I am an attorney. My client wishes to provide me with thousands of e-mails relevant to his case. In order to efficiently search through those e-mails, I requested that he export them and provide them to me in electronic format. He did so.
    However, I now understand that in order to process the e-mails, I need to download and install AOL Desktop Gold. The problem is, I don't have an account and therefore cannot download Gold.
    I chatted with an AOL tech who informed me that there is no way, other than forwarding each message individually, for my client to…

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  20. AOL GOLD Export Feature

    Have an export feature so one can transfer their AOL Gold Desktop to a new computer. When you try to download AOL Gold to a new computer using your current screen name, AOL tells you that you have already downloaded AOL Gold. How does one transfer your current AOL Gold desktop account to a new computer without an export feature?

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