AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1420 results found
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I keep getting a message my AOL settings need to be updated ? What does that mean AOL?
need help how to update AOL settings which I do not understand !!
One of our Technical Support agents can help you with this issue. Please call us at 1-888-265-3733.
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Product Support answer
I received and an answer from Product Support on how to see if I have the latest version of AOL GOLD . He suggested I go to the Help button on the top right corner of the window & select "About AOL" on the drop down menu. And in the middle of the "About AOL Window", you'll see the version you have installed. However, there is NO "About AOL" when I tried to get there????
In this case let me put you in touch with one of our AOL Desktop Gold Technicians to look more into this. Please call at 1-888-265-3733.
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Everything Needs to be Fixed!
My idea is to go back to 9.8! I would say that one out of two emails I send, actually send twice...the person receiving gets two identical emails instead of one. And I'm on the receiving end of many duplicate emails. It's time consuming and tiresome!
We want to look more into this and have an expert technician investigate the root cause of this issue. Please call 1-888-265-3733.
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keeps getting worse
Not only won't it open it's own pages, it won't open pages that I have saved in My Favorites. How can anyone launch something of this poor quality, and then ask people to pay for it??? And don't even try to open AOL Weather. I've closed this down only to find it still running a half a gig of memory with nothing running.......WTH??? I'm getting tired of having to shut everything down, REBOOT the whole computer and starting over....off to see if AOL Shield will work on anything.....
Let me put you in touch with one of our Technical Support Agents to investigate this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.
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Fix Logon
It took me 3 times to log onto AOL. This is the error message I get in the 2nd logon box instead the prompt for my password --- Failed to load URL https://api.screenname.aol.com/auth/authorize?response_type=code&client_id=ao1dOTQOM6W93Imf&state=%2bq2YbVnipAvxszzBSdlCz625GAKeK7DiHSuQ0hXMrbM%3d&redirect_uri=waol-app%3A%2F%2Faol-auth/?nosave=true&scope=login_tih%20addressbook%20openMailGeneral%20opencalendar%20favorites%20offline_access%20web_session%20email&language=en-US&login_id=hillb1 with error ERRNETWORKCHANGED (NetworkChanged).
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Midis don't play on this browser.
They play in Internet Explorer. Please fix this. I have tried several different midi codes to no avail. For this and for other reasons I have been using Internet Explorer as my browser. Also, when I right click on properties on a graphic all I get is the name of the file. Internet Explorer shows a lot more info thn that. This is a horrible browser.
I would like to have one of our Technicians look more into this for you. Please call us at 1-888-265-3 733.
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Please fix
I just purchased a new HP Windows 10 computer and a message
comes up on my Desktop that MY AOL SETTINGS ARE OUT-OF-DATE.I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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My email is not being delivered to the right screen name.
My email is not being delivered to the right screen name inbox.
I would like to have a technician further investigate this. Please call the AOL Desktop Gold team at the number 1-888-265-3733.
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Still not working after we got GOLD.
Weather
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No news currently available for your locationI’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Can you make AOL Gold any worse. When switching from one screen name to another it brings the old mail from the other screen name.
AOL Gold is transferring mail from one screen name to another. Can you make it any worse? Bring back AOL 9.5
I would like to have a technician further investigate this. Please call the AOL Desktop Gold team at the number 1-888-265-3733.
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my email is being blocked from people trying to send
Your service ****
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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Unfortunately, your feedback is confusing. If you have technical issues please call one of our Technical Support agents at 1-888-265-3733.
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what in the **** is going on with AOL ? I cannot get my today's emails . They are all mixed from 1/20/16 to 2017 and nothing since today
get off the orange version
Let me put you in touch with one of our Technical Support agents to investigate this. Please call at
1-888-265-3733. -
YES DO IT YOU HAVE FAILED ON aol dirt *** !!! Ive had aol for years and years FIRE EVERYBODY and return to an earlier version THAT WORKS
**** aol dirt. Thot I ost andraft email somehow it came back. I am deleting emails in new mail box works for awhile, then the highlite color CRAPS OUT and Have tos top and rehilight. WHAT IS WRONG WITH YOUr software **** TEAM FIRE EVERY BODY!!! Didin't anybody who knew how aol worked in earlyier versions have ahand in thsi monument laF*********
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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Improvement????
About a week ago, my primary user name was replaced with a secondary one. Now the sign on screen on screen only shows the secondary name and to use the primary name, I have to type it and the password every time I log on. I submitted a bug report but as usual, nobody replies to them. There is NOTHING gold about this...
One of our Technical Support agents will be glad to look more into this issue. Please call our team at 1-888-265-3733.
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start all over again and get it right. I am on my gold acct and it is open with no task bar at all. what's up with that??
I can't believe you have the guts to charge for this stuff.
One of our Technical Support agents will help you with the taskbar issue. Please call our team at 1-888-265-3733.
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The "Read" mailbox icon or the "New" tab doesn't refresh the view.
The "Read" mailbox icon or the "New" tab doesn't refresh the view.
The "Read" mailbox icon or the "New" tab doesn't refresh the view to make the mail already read go to the "Old" tab.
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Anonymous shared this idea · Feb 12, 2018 · Delete…
RESPONDED ·
ADMIN
Product Support (Admin, AOL) responded · Feb 12, 2018
Try refreshing the mailbox. Click on the Mail option on the top of the desktop screen and select Refresh Mailbox from the drop-down menu.So more steps to accomplish simple tasks. As a bonus "loading" forever.
One of our Technical Support agents will be glad to look more into this issue. Please call our team at 1-888-265-3733.
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Let me put you in touch with one of our Technical Support Agents to investigate this. Please call us at 1-888-265-3733.
Our experts are available 24/7 by phone.
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Highlighting a word in email is not working
I can neither highlight a word or sentence or change font colors while writing an email. I also can't change the font color if I forward an email from one screen name to another. For example one of my screen names I use a pink font color, in another I use blue. If I forward email to another screen name I can't change the font color. I can't highlight any of the text. I reported this before and was advised to clean my footprints, well thats **** because it didn't work either, nor should I have to clear footprints just…
We are unable to replicate the issue you’ve reported. Please reach our AOL Desktop Gold team at 1-888-265-3733.
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Go back to 9.8, Gold is for the pitts.
Can not open e-mails. Go back to 9.8.
Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at the number 1-888-265-3733
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