AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  2. my aol desappeared from my computer

    unable to get it back. what is happening?

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.

  4. Thank you for yet ANOTHER unwanted shortcut on my desktop

    Every few days, your stinky program puts a shortcut to AOL on my desktop, DESPITE the facts that THERE IS ONE THERE ALREADY. Nor did I WANT or even try to get a second shortcut. You are making changes to my computer WITHOUT AUTHORIZATION which I wouldn't give you because you people can't do anything correctly, other than **** off your long standing customers with your absolute garbage changes to what was once a **** good program.

    You folks really suck.

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    Let me put you in touch with one of our Technical Support agents to investigate this. Please call at
    1-888-265-3733.

  5. Cannot send mail to addresses @cox.net, Why???

    Why can I not all of a sudden send email to addresses @cox.net?? Have I set something wrong? Is cox.net rejecting mail??

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    Let me put you in touch with one of our Technical Support agents to look more into this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

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    Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  7. AOL assigned wrong are code to me and it causes problems

    My zip is 11235 and AOL has me listed as 11229. This is causing multiple problems across the web including the weather, shipping charge quotes from online stores, delivery dates, and more. Please tell me how to fix this.

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  8. Please bring back the dial-up backup feature.

    When an Internet connection such as AT&T Fiber experiences trouble, dial-up backup saves the day.

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    The AOL Desktop Gold requires a Broadband connection, but you can still use your AOL Dial-up through the AOL Dialer and AOL Shield browser. To set up your AOL Dialer and AOL Shield for Dial-up Access, please call us at 1-800-827-6364, and one our tech agents will be able to help.

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