Now you have a three step process to sign on... are you trying to make Gold as difficult as possible... have you heard the term "user friend
The new sign in process is not user friendly... who in the world do you guys have working on this?
Howard King
shared this idea
As you might have noticed we changed the login process in AOL Mail, to a more secure 2 step login, which helps prevent your AOL account from being compromised or hacked.
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Anonymous
commented
I was on the phone for over 2 hours because my first contact person could not help me and evidently unaware of the change. He then transferred me to the next support level who then was able to help me which in turn was the result of a software change. Wasted 2 hours of my time waiting on the phone. It would have been even better to notify us via an email notification of any change, ie. "you will see a change in your sign-on screen."
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Red thru Violet
commented
AOL: Desktop Gold has complicated and elongated the sign-in process. Now there is a new popup, after the initial one asking for the screen name. And, you can't even hit Enter to take the input - you must click the button. Please stop complicating and elongating the sign-in process. Thank you.