Every time I try to sign on I get the message that the software needed to sign on must be reloaded. Why was it erased at all?
When working off line w/Microsoft Word I keep getting a reminder that the software needed to sign-on to AOL needs to be added. Your pop-up message contaminated my Word data file and now I can't erase, close or access the file. Thanks a lot. I lost 1/2 hours work and now the file is inaccessible! It seems your software is erased every time I log off. Why? Why? I've been a loyal customer for over 25 years and you are on the verge of losing me.
10th
ranked
Jimmie L. Bauman
shared this idea
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.