AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. Why am I not receiving any photos sent to AOL address from my cell phone now?

    Why am I not receiving any photos sent to AOL address from my cell phone now?

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  2. Deleting old emails puts ALL NEW emails in trash fix this please

    Deleting old emails puts ALL new ones in the trash folder fix this

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  3. HELP WITH MAIL N SIGN ONS

    WHAT HAS HAPPENED TO MY PICTURE INSERT ITS NOT WORKING ANYMORE, AND WHEN I SIGN ON AOL YOU HAAVE MESSAGES THERE FOR D/L AND IT FREEZES ME TO WHERE I HAVE TO SIGN OFF N THEN BACK ON CAN YOU FIX THIS PLZ N WHEN ARE WE GOING TO GET INSTAND MESSENGER BACK

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  4. Emails do not close, do not allow all apps to work on email screen.

    I have to cancel after I send all emails to MSN beccause GOLD is horrible and there are many problems daily .

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    Let me put you in touch with a technician to see exactly what’s causing this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  6. Edit Button

    Every time I clicked on the edit button it will take 3 times to load up the options for copy and paste. Also, sometimes there are broken image of the "write mail".

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  7. I can no longer send blind copy emails as I have done for 20 years to a closed group

    For 20 years I have sent blind copy emails to 300 or more people that request them. I did this in groups of less than 150. Now AOL won't permit me to send these emails

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    1 comment  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Please call our AOL Desktop Gold team at the number 1-888-265-3733, in order to have one or our Technical Support Agents investigate the cause of this issue.

  8. Auto Spell Check does not recognize correctly spelled technical terms & won't send due to "Error" which does not exist !!

    Your Auto Spell Check does not recognize technical terms & product names, so it won't send email claiming there is an "Error",.... The error is the stupid spell check, dump it, please, tired of having it refuse to send valid emails out

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  9. Error Messages Keep Telling Me My Mail Cannot Be Sent Because of Some Error

    Sometimes I get a message that says my mail cannot be sent because of an error yet it will send if I put it into Mail Waiting to be Sent. Other times it says We Seem To Be Having Trouble Loading Your Mail. Try Again in 5 Minutes. But five minutes, ten minutes, half an hour later and it still won't send my mail!!

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    3 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  10. Partially disabled mail filing

    Using my resident AOL Gold desktop...
    -- when I open my "Incoming/Saved Mail" folder...
    -- RIGHT click on a message, on which I copied myself...
    -- go to "Move to"...
    -- "On My PC"...
    -- the "Mail You've Sent" option is DISABLED.

    WHY ??

    We must be able to file a message ANYWHERE WE WANT TO.

    Options should NOT be disabled.

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  11. Mail Signatures

    When I go to mail settings to create a signature, the space will not allow anything to be typed in, Just one more thing with GOLD that doesn't work!

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  12. I can't send emails from AOL. It closes AOL when I hit "Send"

    I can read emails, but I can not send any. AOL closes when I hit "Send". What is going on.

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  13. Email links

    When I need one of my online vendor accounts to send me a link in order to reset my password...and it comes from an automatic system...It never comes through! I've contacted you on this issue before. I give them my gmail address now. I don't know what you changed...I don't have them blocked, I never had this issue with the old AOL. seriously thinking of not paying for gold...it doesn't work properly

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  14. Sometimes aol email that is available on the aol website does not go to my iphone 7. What can I do to fix this problem?

    For the past month, aol email that is available on the aol website does not appear in my iphone 7. Is there anything I can do to fix this problem, or is it something going on at AOL?

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  15. not recieving e mails

    Even tho I pay for an account I don't receive them from any accounts like Amazon, Craigs list, Sears, ect.

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  16. Mail not sent because of an error? Happens all the time. Never happened with v 98.2

    Mail not sent because of an error? Happens all the time. No reason for this. Never had this issue with v 98.2 which was PERFECT.

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone

  17. Since June 20, 2018 I can no longer text photos to me email address???

    I debugged thoroughly with Spint side and I see that it's been sent on my phone but all of a sudden AOL is not accepting the email in to my email address?? I need to send photos to my email for work and I have the same phone and have been sending myself pics for years, but now I got nothing happening, another instance of your GOLD software sucking out loud?
    Fix this please, you're killing me here!!

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  18. having issues with sign on page - wrong mailbox showing when signing on suellenwill- showing sedonasunrise1 mailbox- happening for 3 days n

    having issues with sign on page - wrong mailbox showing when signing on suellenwill- showing sedonasunrise1 mailbox- happening for 3 days now- kindly fix ASAP-

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  19. Remove Google ads from Mailbox and e-mail windows - 4 times it's tried to force me to download a virus and I've had to shutdown

    In at least 4 instances since Desktop Gold was established, an audio ad has said in part "you may have a virus" and attempted to force a download which when cancelled just popped up again. The only way to get rid of it was in Task Manager (Windows 7) by forcing AOL to shutdown. If this continues, I'll close my 20+ year PAID AOL account

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    1 comment  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  20. We're glad you're here

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at 1-888-265-3733

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