AOL Desktop Gold
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1183 results found
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Please refresh the Mailbox after you marked an email unread (click on the Mail option on the top of the desktop screen> Refresh Mailbox).
If the issue persists please call us at 1-888-265-3733
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add a shortcut icon to the aol desktop tool bar
It would be great if there was a way to add to the aol desktop toolbar. It seems to be a highly guarded secret. I can edit a name but not the url.
Delete the item from the toolbar and add the link again.
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AIOL DOES NOT GIVE A DAME ABOUT ITS CUSTOMERS.
No matter what. AOL GOLD DOES NOT GIVE A **** about it's customers. Every time I sign on , I find another problem. Have No idea where things are in in MY Favorites, YET,AOL, ask, how to IMPROVE, AOL GOLD. It is SIMPLE, GO BACK TO 9.8.
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No pictures or videos will load, why?
No pictures or videos will load, why?
Try clearing the footprints in the new software. Here is how:
a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.
Select “Clear Footprints” from the Browser Settings.No need to wait for a confirmation message, the Footprints will be cleared immediately.
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Mailbox problem
You said today that The Inbox is the main folder where all your emails (read and unread alike) appear.
This is not the case. There are 87 mails in my Inbox, and 306 mails in my Read box. So my inbox only holds New mails.
The folder that shows only unread emails is the called New, and the Old folder is where you can find all the read ones. If you want a unified folder where you can see both read and unread emails, click on Read on the top left, then select the Inbox tab from the top left corner of the mailbox.
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Options don't work, Key word don't work. Lets get on the ball!!!!!
Options don't work, Key word don't work. Lets get on the ball!!!!!
We are unable to replicate this issue. Please restart the software. If the problem persists give us a call at 1-888-265-3733.
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i am using aol gold as my main broswer and i want to change the setting to my browser to be able to "allow sites to set cookies" "always ac
i am trying to using aol gold as my main broswer and i want to change the setting to my browser to be able to "allow sites to set cookies" "always accept cookies" How do i do this?
Go to Edit > Browser settings > Security tab and check the option “Allow
local data to be set”. Changes are saved automatically. -
Put a date on all AOL sheets like the old version
the old version of AOL alwayd put dates on the pages that I was printing. Now they don't and i have to do it manually and it takes me so much more time. Please go back to the old way of doing it.
To make sure the date is displayed on the printed page, first open the email or web-page you want to print, then go to File on the top left and select Print Preview from the drop-down menu. In the Print Preview window, make sure “Show headers and footers” is checked on the upper left, then click on the Print button. The date will be displayed on the top left corner of the printed page.
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Re: 03/14/2018 (Chat service update) - No Revision Number Listed
The update was announced today but it does list a revision number so I don't know what to look for. Can you tell me the revision number.
The latest post on the AOL Beta Central page is referring to an update to the chat service. This update is already live and you can enjoy the new Chatroom features without having to update the software, meaning that the software revision number will remain the same (11.0.1671) until the next software update.
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In order for the software to open your last browsing settings when signing on, please follow the steps below to enable this feature:
1. Open AOL Desktop Gold and sign on.
2. Click on Edit on the top left and select Browser Settings from the drop-down menu.
3. Select the Tabs button on the top of the Browser Settings window.
4. Check “Show browser windows open during last session” at the bottom (changes are saved automatically).Please note that if you close the browser window before exiting the AOL Desktop Gold, your last browsing session will not auto-load the next time you open the software (you will need to leave the browser window opened when exiting the software). Also each username has its own browsing session, so make sure you are signing on to the correct username to continue your last browsing session.
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Nothing will open up that I type into the search bar on the home screen.
Nothing will open up that I type into the search bar on the home screen.
Try to clear the Footprints:
1. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.
2. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately. :-)
If you still encounter issues call us at 1-888-265-3733.
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Revision 11.0.1671: The duplicate re's in subject line of email still repeat!
I downloaded Revision 11.0.1671: The duplicate re's in subject line of email still repeat! You just said this was fixed. It is NOT fixed. Why??
Check if you have the latest revision. Go to Help > About AOL.
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AOL Gold is NOT an Improvement
Improved usually means "better" but the Gold version is NOT.....why do we need 3 steps just to sign on? Why do we need you to "fix" our Favorites, you do know we arent children and have our way of setting it up? Why when writing email there are no choices of fonts? What happened to our sounds? Why did you remove our Buddy List? You notice I didn't mention the Instant Messages!!! Adding images to our emails and resizing them when necessary is gone! Why if you want to switch screen names your cant see if there's mail, it would…
Thank you for your feedback, will send it over to the AOL Gold desktop team, making sure the features you mentioned become a priority and will be added in the future releases. Currently, we don’t have an estimated time frame, but we hope the majority of the features our members are asking for will be implemented soon.
As you might have noticed we changed the login process in AOL Mail, to a more secure 2 step login, which helps prevent your AOL account from being compromised or hacked.
To resize a picture after it was embedded in an email, click on the picture, then drag one of its four corners to adjust its size. Here’s a screenshot of the function for you to reference: http://o.aolcdn.com/hss/storage/fss/f3aad8d20388891bc76f00e9b8d49620/resize+picture.png You can also right-click on an image and select resize from the drop-down menu.
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Well, I was going to tell you that AOL Gold sucks, but I see a bunch of other people already have...bring back 9.7 or 9.8
Gold is slow. I don't like having my email divided between new and old. I can't highlight and read my email subject titles. My address book doesn't work right. And the browser doesn't work at all.
Thank you for your feedback, will send it over to the AOL Gold desktop team, making sure the features you mentioned become a priority and will be added in the future releases. Currently, we don’t have an estimated time frame, but we hope the majority of the features our members are asking for will be implemented soon.
We are aware of the address book issue and working on fixing it as soon as possible.
To resolve the slowness and performance issues, please try the troubleshooting solutions below:
1. Clear the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
2. Restart the…
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I am still not getting your update of March 7th
March Update #1 - 03/07/2018 (Version 11.0.1671)....
I have signed off and then back on twice. Have also clicked "check for updates."
The latest revision is slowly getting rolled out to all of the Gold users. Thanks for your understanding.
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cutrrent computer: in messages i can click on references to another location. new computer it doesn't work and message comes with "show imag
. SOMETHING WRONG, spent 49 minutes on phone with your HELP. not solved. And I can't make this feedback site work sensibly either
Go to Edit – Mail Settings – and uncheck “Hide images and disable linked in mail from unknown senders”
If you still encounter issues call us at 1-888-265-3733.
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In order to do that, uncheck the “Save Password” and “Auto sign on this username to open” boxes next time you sign on.
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YO! STOP SENDING BACK MY ALREADY READ E/MAILS
With soooo many things you have DELETED from the aol I loved, & was
able to work convientlyI AM NOW CERTAIN THAT WE HAVE BEEN
SCAMMED & DUPED !! there is no way you can deny this. I am sure the community will get their heads togeather on this ********...& I can see no good comming from thisOTHER , then your returning to 9.8.
__I suggest it should be SOONER, rather then later...lest aol become totally defunct ! RitaPlease make sure you have the latest AOL Desktop Gold version by clicking the “Help” button on the top, right corner of the window, and selecting “ About AOL“ from the drop-down menu. In the middle of the “About AOL” window, you’ll see the version you have installed.
If the version is lower than 11.0.1648, keep the AOL Desktop signed in for at least 20 minutes then close and reopen the software. The update should automatically upload.
Also, please refresh the Mailbox. Click on the Mail option > Refresh Mailbox
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Restore my favorites
Yesterday I had some work done by an AOL tech and today, I have no favorites and my "mark unread" button doesn't work. When are you going to get this new AOL gold fixed? I never had these problems before I switched to GOLD. It ****.
Please make sure you have the latest AOL Desktop Gold version by clicking the “Help” button on the top, right corner of the window, and selecting " About AOL" from the drop-down menu. In the middle of the “About AOL” window, you’ll see the version you have installed.
If the version is lower than 11.0.1648, keep the AOL Desktop signed in for at least 20 minutes then close and reopen the software. The update should automatically upload.
Then run the import wizard by following the steps in the help article below.
https://help.aol.com/articles/aol-desktop-importing-your-personal-information
If the problem isn’t resolved after running the Import Wizard, please call our AOL Desktop Gold team at 1-888-265-3733 for more assistance.
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What is with this lousy browser?
I just got this when clicking on a URL:
Yahoo
Yahoo - Help
Your browser sent a request that this server could not understand.Please clear the Footprints in the new AOL Desktop. Here’s how:
a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.
b. Select “Clear Footprints” from the Browser Settings.No need to wait for a confirmation message, the Footprints will be cleared immediately.
If the issue persists please call the AOL Desktop Gold team at 1-888-265-3733 to have an expert technician further investigate this.
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