AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1183 results found
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AOL UK Version of Desktop Gold?
I'm thinking that maybe a version of AOL Desktop Gold that's the same as the current one except the links in the menu and channels go to the AOL UK version of those websites (www.aol.co.uk). The top bar can be called "AOL UK Desktop Gold" and marketed towards the UK users. Or add a menu tab/channel in the current regular version that says "AOL UK" that leads to a drop down menu to articles on that site such as news, politics, sports, and so on. I'm in the United States, but I follow the articles on the AOL…
You can visit KW languk to switch to the UK version of AOL Desktop Gold.
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Please readd AOL mail block to AOL mail
Please readd AOL mail block to AOL mail
Please add specific details about your situation so that we can properly help.
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I am paying $15.00 a month to use AOL, not be a beta tester
Either I can't get on AOL or my PC freezes after I do. I am paying $15.00 a month to use AOL, not be a beta tester. It is very annoying.
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Lost Sound
I have lost sound. Could it be the driver?
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we need a preview paint without opening the mail
It doesn't show preview of mail even it's highlighted already we need it . Thank you
We have included a print preview in all mail print commands. You can click on the Print button, or Ctrl+P which will open a print preview
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Too Many Problems
There are too many problems with AOL Gold. This is what happens when companies merge with other companies. Please go back to AOL 9.8. That was perfect.
Please use the "report a bug" option in the Help menu the next time you see these issue. This will send us valuable information to help figure out how to fix any issues you might have.
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Desktop Gold Font
aol gold freeses often. i try to reply, but the page the sender wrote doea not appear. often it blank. so I must use Chrom to replay their mail. Font size got smaller and gray scale, I had to change. All those things happened recently. Also it got very slow and sometimes does not open. I mostly use Chrom AOL. I am paying for Gold. You must fix it.
Please use the "report a bug" option in the help menu. This will supply us with useful diagnostic information that can help determine the cause of the issue so that we can resolve it.
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No longer able to save a composed email draft
There is no longer an option to save a composed email draft??? Even when I right click, there isn't any AOL option or feature that allows me to save this draft. When I exit out of the draft, there was an automatic prompt asking if I wanted to save it. Now, there is nothing and the email just goes away.
I can not even save it as a file!
Additionally, when I read the comments that other users have posted about this identical problem, that issue has been been closed by AOL and voting is blocked for other AOL subscribers…You can always click on the "Send Later" button to save the email.
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why isnt my softwareup dating automatically. Periodocially, i get a message that it is out of date?
Is my softwate updating automatically?
Sorry to hear that is happening. The next time you see this issue, please use the "Report a bug" option under the Help menu. This will provide us with some useful logging information to help resolve this issue.
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Are these fixes you mention applied automatically to my internet? I've had two crashes recently. December 24, and last week.
Stop the crashes!
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adg start up
When the adg open iit automatically open on a full screen
there should be an option where we can resize it and save it the way we want.it. -
How can I disable the new auto bulleting feature? Whether I use numbers or dashes, auto indent with bullets pops up. Grrr! Hate it!
How can I disable your new auto bulleting? I want to organize my emails my way, not how some AOL person thinks is good. Quit messing with stuff.
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All E-Mails Going Into "Trash" Folder
Within the last few months, all my e-mails are being channeled into my "Trash" folder. I can't see a reason for this. Any ideas?
Please follow the steps in this help article
https://help.aol.com/articles/email-incorrectly-delivered-to-the-trash-folder
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not opening scan mail
When I write an email and attach a scan document into the email I cannot open the scan document to make sure I am sending the right document. I could always open it before, this issue of not being able to open it started about 4 weeks ago. I have talked to two service people, one said she would send it to another department, however, I never heard anything about it. Both time they took AOL of my computer and reloaded it. Both times it did not work. When I try to open the attachment it opens behind AOL. When…
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Can't access bank website
some bank website is working on ADG, some are not due to compatibility issue
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Allow AOL users to do away with the VIEWS folder (and sub-folders) in our AOL Mailbox.
Being unable to delete the "views" folder in my AOL mailbox is a huge irritation to me. Is there a way to do so that I'm unaware of? I really hope that it's not a matter of AOL assuming it knows best about what its users need and want . . .
You can collapse the folder by clicking on the triangle next to it.
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Open AOL Desktop Gold settings
Select Mail
Choose the font and text option.
From here you can select various setting that will increase your text size within AOL Desktop Gold.
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Whenever I open AOL Destkop Gold the favorites bar automatically comes on and there is no way to turn it off, need that fixed.
Whenever I open AOL Desktop Gold the favorites bar automatically comes on and there is no way to turn it off, need that fixe
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File Downloading from a Specific Website
Cannot download a file from mytrs.texas.gov. his is the first time it happened. Everytime I tried to download a file from this website, there's an error message pop-up. Error: Your pop-up blocker is enabled and may be preventing this document from opening. Please review your browser settings to disable the pop-up blocker. AOL agents already tried to look into it, but it seems like the option to remove the blocker is not available at this moment
Please use the "Report a bug" option under the help menu if you see this issue again. That will provide us with some specific information that will help us understand what is happening that might be preventing the download.
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aol desktop gold software not including images within email
I am not receiving any images within my emails in 2025. What happened?? Please fix this. I need those images to come through
It appears that AOL is investigating the issue but nothing has changed. I need images to come through in my emails.
Please use the "Report a bug" option in the Help menu the next time you see this issue. This will send us helpful information that will help determine what is going on to cause the images to not appear.
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