AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1196 results found
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receiving error message on website
I am getting error message when going on any website saying " we'll be right back, our engineers are working on this website ". error msg on and off and now I am not getting it. Please fix this
Try clearing the browser footprints:
a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.In case you still see the error message please call the AOL Desktop Gold team at 1-888-265-3733 in order to have one of our technicians further investigate.
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The news page has changed and I cant get the picture and page number in the same frame. Move page number up to be in title of picture
Gold news has changed layout. Move Page number up to be on line of picture title. With all the borders out, both don't fit on my screen.
Please expand the welcome page window size by following the steps:
1. Drag one of the four corners of the mailbox window to your desired size and position.
2. In the top right corner of the AOL Desktop, click “ Window” then choose “ Save Window Size and Position” from the drop-down menu. -
Thank you for your feedback, will send it over to the AOL Gold desktop team, making sure the features you mentioned become a priority and will be added in the future releases. Currently we don’t have an estimated time frame, but we hope the majority of the features our members are asking for will be implemented soon.
Please report this problem to our team so they can investigate it further:
1. Click the Help button on the top-right corner of the AOL Desktop window
2. Select Report a Bug from the drop-down menuIf the problem persists, please call 1-888-265-3733 to have one of our Technical Support Agents investigate the cause of this issue.
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We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
You can also reach Tech via chat.
Here’s how:
Go to https://help.aol.com/contact and follow the path to “Chat With Us.” -
problem when sort by email address or subject. Keeps saying loading; emails jump around. Did not happen before; sorting accomplished fast.
problem when sort by email address or subject. Keps saying loading; emails jump around. Did not happen before; sorting accomplished fast
Clearing footprints might solve this issue.
Here’s how to clear the Browser Footprints:
1. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.
2. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
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Get the darn history working again! It has a time lag and does not update properly. Also the save and save as still not working since day 1
Get the save and save as working! Get the history working. Old old versions worked better than gold.
Please follow the steps below to clear the browser footprints, then check if the problem persists:
1. Open AOL Desktop Gold and sign in.
2. Press CTRL+H on your keyboard.
3. Click on Clear Footprints.
The Save and Save As options will work only when you have an email opened on the screen, otherwise they will remain grayed out.
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Would like you to support ....trying to save pictures from Ancestry, but they are not saving correctly since getting aol gold.
Would like you to support ....trying to save pictures from Ancestry, but they are not saving correctly since getting aol gold.
In order to save a picture from the Ancestry.com web-site, click on the photo to expand it (if necessary) then right-click on it and select “Save image as…”. On the Save As window that comes up, select the location where you want to save the photo, and click Save on the bottom.
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1) AOL cost me two hours of my time because it lost all my Contact Categories when it forced me to (erroneously) upgrade to AOL Gole.
Reinstall the feature of adding a photo to the Signature
To add a photo in the email signature open the picture in a Photo Editor (we recommend Microsoft Paint), and after using the Selection tool to select which part of the photo you want in your signature, copy the selection using the Copy function in your photo editor, or with the CTRL+C keys on your keyboard. After copying the photo selection go to the Set Mail Signatures option in AOL Desktop Gold, and paste the photo in the signature compose window by using the CTRL+V keys on your keyboard.
If you still encounter issues with the contact categories please call us at 1-888-265-3733.
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Give us back the old AOL email program - to many problems with AOL Gold
- Give us back the Dictionary button under Edit or Mail tabs. 2. When you hit Send Email (especially with an attachment) its takes for ever to complete. 3. You took away the Back Ground images in Stationary. 4. The fonts in writing a letter are not the same as the fonts in Signatures. 5.Spell Check is checking every single word in the email instead of just high lighting the incorrect spelled works. 6. Favorite Places - let us choose the order we want the Favorites to be instead of your selecting the order you want. 7. The attachment document now…
Thank you for your feedback, will send it over to the AOL Gold desktop team, making sure the features you mentioned become a priority and will be added in the future releases. Currently we don’t have an estimated time frame, but we hope the majority of the features our members are asking for will be implemented soon.
AOL Desktop Gold has a new way of spell checking your emails. This is done automatically, in real time, as you compose your messages. When the AOL Desktop Gold detects a spelling error, the word is highlighted by a red line under it. (Click the link below to see an image for an example) http://o.aolcdn.com/hss/storage/fss/4db80cc33bd37e32201f88ab1843266a/Gold+Mail+-+1%3A2+Spell+Check+How+to+identify.png To correct the spelling error, right-click the word and select one of the options provided. (Click the link below to see an image for an example) http://o.aolcdn.com/hss/storage/fss/ee1be6b821550147cd0214e4f5846dee/Gold+Mail+-+2%3A2+Spell+Check+Choose+the+word.pngTo resolve the slowness and performance issues, please try the troubleshooting…
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Please delete the broken link and add it again.
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get rid of aol gold & go back to aol 9.8.2
go back to aol 9.8.2, aol gold is a joke, really it is terrible in the way you set it up. lost a lot of good things from aol 9.8.2. where did you get your techs.
color chart is wacky and I sure don't like it
also fonts, I want the aol 9.8.2 fonts back your color chart throw away and bring back aol 9.8.2 color chart.also when i copy a page from a web site and the paste it into the "write" section and then compose as plain text it crams it all together with no separation between…
Thank you for your feedback, will send it over to the AOL Gold desktop team, making sure the features you mentioned become a priority and will be added in the future releases. Currently, we don’t have an estimated time frame, but we hope the majority of the features our members are asking for will be implemented soon.
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My auto-insert in my email address has stopped working.
I don't have any auto-insert in my email address line. It has stopped working.
Please restart the AOL Desktop Gold software and try again. If the issue persists call us at 1-888-265-3733.
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I need to access my e0mail without logging in
I need to be able to see e-mail stored on my PC without being connected to the internet. Actually, I wonder if Gold is actually storing anything on my PC anymore, as the system uses an awful lot of data just to "view" one e-mail. The slowness of the system opening and the way it "freezes" my whole computer makes me wonder what it's actually doing to my data.
Unfortunately, the option to see the emails while offline is not available at the moment in the new software, but we are making more features available with every update to the new AOL Desktop. We will make sure that this gets to the appropriate team for review.
To resolve the issue with slowness, please try the troubleshooting solutions below:
1. Clear the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
2. Restart the computer. This helps clear the internal memory (RAM), which often resolves many issues. This article provides the steps to restart the PC: https://help.aol.com/articles/restart-the-computer
3. Enable only…
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I cannot get into Chat Room Listings and my mail is not available..
Fix these, please
The sign in errors and blerk notices have been fixed. We appreciate your understanding while our engineer team was looking into this. Please refresh the page by clicking on the Mail option > Refresh Mailbox
Please close and reopen the Chat Rooms and see if you can access them. In case the issue persists give us a call at 1-888-265-3733 to have one of our Technical Support Agents further investigate.
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It makes no difference if the people using this so called GOLD tell AOL what is wrong they do nothing. I am trying to get the group emails
Trying to get the group emails that I had in the old AOL and they are gone
It is possible that some contacts were saved offline in the old AOL Desktop (version 9.8 or lower). Since the option to export the address book from the old AOL Desktop is not available, we recommend opening the Address Book in from the old AOL Desktop (there is no need to sign in, in order to open the Address Book) and after retrieving the missing contacts, to manually add them in AOL Desktop Gold (they will be saved on the server, and can be accessed from different devices). If you need assistance with this please call us at 1-888-265-3733.
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Email: When sending a document to email, such as a PDF, the name of the file should automatically be in the subject line.
Before Gold, when sending a document such as a PDF to email, the subject field in the email would be automatically completed with the name of the file. This was a great feature that existed before Gold and is no longer working. Please have this functioning in Gold. Thank you.
Please restart AOL Desktop Gold and try again. If the issue persists call us at 1-888-265-3733.
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I don't even know what kind of AOL I have, whatever it is, it doesn't work for me so I avoid using it.... help
FIX AOL. Don't need fancy need basic need filing cabinet I PAY MONEY FOR AOL, MAYBE I SHOULDN'T BEEN PAYING FOREVER
To learn how to move emails to your personal filling cabinet (Saved on AOL or Saved on My PC) as well as creating mail folders, please check the section titled “Using Mail in the new AOL Desktop” from the following help article: https://help.aol.com/articles/the-new-aol-desktop-using-mail-aim-browsing-the-web
If you used a personal filling cabinet to save mail locally under the old AOL Desktop, you can import those emails to the AOL Desktop Gold, by following the steps in this help article: https://help.aol.com/articles/aol-desktop-importing-your-personal-information
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If you are referring to creating folders in the favorites make sure to have one folder selected or highlighted, then click New.
To create a folder in the mailbox make sure you select Saved on AOL or Save on my PC, then click on the Manage Folders option > Create Folder.
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get someone to answer the telephone line......
I am trying to cancel that 30 day free trial but no one will answer the phone so consider this my option to cancel. my time is valuable at 80 tears of age.
For information on canceling your AOL Account, please view our help article “Account Management: Cancel or reactivate your AOL account”: aol.it/1zAXoXh
There you will find instructions on how to cancel and change information on your account.
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Restore full function of using AOL As the default email for Windows 10 ... yesterday is too late.
Restore full the unction of using AOL As the default email for Windows 10 ... yesterday is too late.
Please set your AOL Desktop Gold as the default browser.
To do that follow the steps of this article: https://help.aol.com/articles/aol-desktop-gold-faqs
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