1470 results found

1. Mail Default Settings

   I read my mail from top to bottom then arrive at the delete option and after deleting I've elected the option to open the next mail item. Now when the next item opens, its at the bottom of the new mail. Doesn't it make sense for the default to be open at the top/beginning of the mail. Why did AOL change the cursor placement to default to the last position? Opening a mail item in the middle or bottom of the message is just nonsensical. Please make it so opening an email opens at the beginning of the email OR tell me what I have done to create this disturbing feature.

   I read my mail from top to bottom then arrive at the delete option and after deleting I've elected the option to open the next mail item. Now when the next item opens, its at the bottom of the new mail. Doesn't it make sense for the default to be open at the top/beginning of the mail. Why did AOL change the cursor placement to default to the last position? Opening a mail item in the middle or bottom of the message is just nonsensical. Please make it so opening an email opens at the beginning of the email OR… more

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   Support Request  ·  Product Support responded

   We are unable to replicate this. Please call at 1-888-265-3733. One of our Technical Support agents can help you with this.

2. Most times when I sign on I get an error message

   This is it:
   Failed to load URL https://api.screenname.aol.com/auth/web_session?access_token=djF8b3BlbmF1dGhfZXw0fHhWOU1UeEo1eUdXamFtTzRBQUgtQ1NSQXBaQ0RlNFlqNU9ZaUh0ZXVOTERQWWFpWWtKcE5mZjR2Slc2bW1NeHNib3NSMWpFcUhqMDE4SU14TWRtdFpsY3R0eDdXdVpVNFNhR0szZU9zSkdGZ2I5N1VLTXR5VW1iSXFJNVhCeG1rQ2NYdjRzQnkxU2ZWcTJOUTltczVQb2VLRkNDel9KYWVheklwNGVwQm5RdHJLUFJ2bkVreVhvdmJUSDBwcy05aWx2bjhSYXZjdFFhR2Vvd3hzRDQtTmw0WURkYVJ3U2Fac1p3aGZXWF9jd0F8b3BlbmF1dGhfbXw0fGIwc3dRVzJ5Uk1PbjNqLWhMcWFEejgzUEVnNTF4S0MwTDM4bktKeVgzRkU&dest_url=waol-app%3a%2f%2fweb_session with error ERRCONNECTIONRESET (ConnectionReset).

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   0 comments  ·  Delete…  ·  Admin →
   Support Request  ·  Miha responded

   Our technicians can help you sort out the error you receive. Please call 1-888-265-3733.

3. AOL GOLD IS AWFUL!!!

   We should not have to pay for this until you get it working right. We all deserve refunds. Every time I go into my email there are email's I already deleted. I try and send an email, especially when there is an attachment and it doesn't send or it takes a very long time. I went in today and there was nothing showing in my in box, when I know for a fact there was. I have to re-start several times. It is so slow to start up. You have the never to keep taking things away from us and still charge us. You said there would be no ads, we have ads, you said it would be better, it is WORSE! I HATE it and I have been an AOL customer for probably 30 years and am ready to change!

   We should not have to pay for this until you get it working right. We all deserve refunds. Every time I go into my email there are email's I already deleted. I try and send an email, especially when there is an attachment and it doesn't send or it takes a very long time. I went in today and there was nothing showing in my in box, when I know for a fact there was. I have to re-start several times. It is so slow to start up. You have the never to keep taking things away from us and… more

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   Support Request  ·  Product Support responded

   Let me put you in touch with one of our Technical Support Agents to investigate this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.

4. unable to upload favorite---msg saidwait 5min. i have been waiting 5 hrs. syatem not working

   unable to upload favorite---msg said wait 5min. i have been waiting 5 hrs. system not working

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   0 comments  ·  Delete…  ·  Admin →
   Support Request  ·  Product Support responded

   Let me put you in touch with one of our Technical Support agents to look more into this. Please call our team at 1-888-265-3733. Our experts are available 24/7 by phone.

5. FIX THIS PLEASE!!!

   I continue to have issues sending emails with embedded graphics - I get the email all ready to send and press SEND and it doesnt send. The word SEND continues to be in BOLD and not grayed out. It NEVER sends! Then I have to copy/paste the entire email over and make my attachments one more time. THEN it will send. Since I do a lot of graphic work (One of the main reasons that I liked AOL - past tense - is for the graphic capabilities) this is causing me much more work as it happens 90% of the time. Silly SILLY!! Also the continuing problem of duplicate sends is annoying to say the least. Sometimes I return to the computer even minutes or hours later to see that mail is still there - not sent. So I now have to check my SENT MAIL folder to see if indeed it was sent. Inevitably it was sent but still sitting there as if it didn't send. Why are sooooo many of us having issues with this "NEW AND IMPROVED" edition of AOL??????????

   I continue to have issues sending emails with embedded graphics - I get the email all ready to send and press SEND and it doesnt send. The word SEND continues to be in BOLD and not grayed out. It NEVER sends! Then I have to copy/paste the entire email over and make my attachments one more time. THEN it will send. Since I do a lot of graphic work (One of the main reasons that I liked AOL - past tense - is for the graphic capabilities) this is causing me much more work as it happens 90% of the… more

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   Support Request  ·  Product Support responded

   I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

6. I posted about an email coming up blank;administrator says to refresh. Why?It should not comeup blank. and why is this closed? Problem stil

   I really think you should not tell the users we have to fix problems that never existed before.

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   0 comments  ·  Delete…  ·  Admin →
   Support Request  ·  Product Support responded

   I’d like to have one of our Technical Support agents to look more into this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

7. I see a problem in the AOL Gold I am running and the AOL.com on the browser. When I click on the attach file and attach a picture to my mail

   I see a problem in the AOL Gold I am running and the AOL.com on the browser. When I click on the attach file and attach a picture to my mail it not only send as an attachment but it also comes up in the mail portion of the e-mail where I have written some to the person I am e-mailing.. This has never happen before when I e-mail someone an attachment it should go as an attachment and not show up in the mail portion of my e-mail. Would you please get back to me and let me know if this is the way it’s going to or are you still working on items like this to straighten out… Look forward to hearing back from you…. John A.

   I see a problem in the AOL Gold I am running and the AOL.com on the browser. When I click on the attach file and attach a picture to my mail it not only send as an attachment but it also comes up in the mail portion of the e-mail where I have written some to the person I am e-mailing.. This has never happen before when I e-mail someone an attachment it should go as an attachment and not show up in the mail portion of my e-mail. Would you please get back to me and let me know… more

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   Support Request  ·  Miha responded

   We are unable to replicate this issue, but we are very interested in learning more and helping you fix this. Please call 1-888-265-3733.

8. Dump Gold! It does not work! If you want to charge us, do it with AOL 9.8, NOT GOLD. How could you have done this?!?!?!

   I had several "WAITING TO BE SENT" emails on 9.8, and your took them away without even a warning! They are very important! How can I retrieve them? ******@aol.com

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   0 comments  ·  Delete…  ·  Admin →
   Support Request  ·  Product Support responded

   One of our Technical Support agents can help you with this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

9. GOLD loaded a whole bunch of old emails, but none of my current! Why????

   I also hate AOL GOLD; it loaded a whole bunch of old emails, from I no not where, but none of my current. It also did not allow me to get to my emails saved on my computer and AOL. ALL, I say ALL my emails are gone; puff!

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   1 comment  ·  Delete…  ·  Admin →
   Support Request  ·  Product Support responded

   If you still encounter this issue please contact one of our Technical Support Agents at 1-888-265-3733. Our team is available 24/7 by phone.

10. Keyboard functions don't work

    Trying to go back and forth no longer works with the keyboard. ALT and the left and right keys don't work. Fix this!!

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    0 comments  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    I’d like to have one of our Technical Support agents investigate this. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.

11. not recieving my onstar e mail for three months. the set up of the email was mess up

    have not recieved my e mail from onstar for three months.

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    0 comments  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

12. Mcaffee custom scan is not available on the latest update. It used to work on a previous version.

    Can this option be restored?

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    0 comments  ·  Delete…  ·  Admin →
    Support Request  ·  Miha responded

    An expert technician can check more the settings on your anti-virus. Please call 1-888-265-3733.

13. FAVORITES BOX KEEPS RESIZING ITSELF

    When you want to move a "favorite" item to a new folder location in your "favorites" box, you click on the heart symbol and start dragging it to the new spot. However, the minute you click on the heart symbol, the favorite box resizes itself narrower, so you can no longer see the vertical left side of the box with the all hearts, and therefore you can't find the folder where you were moving the item to. It is as if someone at aol said, "Let's make things as difficult as we can for our users and waste their time just because we can. It's maddening, so please fix this obvious error or in your program. It did not happen with the old program favorite box, so why change it?

    When you want to move a "favorite" item to a new folder location in your "favorites" box, you click on the heart symbol and start dragging it to the new spot. However, the minute you click on the heart symbol, the favorite box resizes itself narrower, so you can no longer see the vertical left side of the box with the all hearts, and therefore you can't find the folder where you were moving the item to. It is as if someone at aol said, "Let's make things as difficult as we can for our users and waste their time… more

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    0 comments  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

14. AOL STINKS TO HIGH HEAVEN, NOTHING WORKS LIKE IT SHOULD, WHEN I PULL A REPORT IT COMES UP IN SOME SORT OF WEB REPORT
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    0 comments  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    We are unable to replicate this issue and would like to have an expert troubleshoot further on. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

15. you can tell me why it takes 30 minutes to open,and then says gold is not responing and will not upload anything

    make the **** thing work or get rid of it

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    2 comments  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    Let me put you in touch with one of our technicians to check if they can help you out. Please call at
    1-888-265-3733. Our experts are available 24/7 by phone.

16. Charging for services

    AOL got into my bank account without my permission. I recently cancelled my credit card. I was paying for AOL service but don't want to anymore because of the Negative American enviroment they support and poor Gold program they developed. SO you went back thru my files and Kept my information to my Bank Account , then decided you would charge my account. That my idiot friend is called theft. You had no permission to enter my account let alone hold my financial information . Now what

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    0 comments  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    To cancel your subscription, please follow these steps:
    1. Sign in to My Account: https://myaccount.aol.com/
    2. Click Manage My Subscriptions to access your account information.
    3. Click Cancel.
    4. Select a reason for canceling your service from the drop-down menu and then click CANCEL AOL.
    Note: If you change your mind and decide to keep your account active, click Keep My Plan.

    You will no longer be billed. Please come back whenever you like!

    If you have further questions, please visit: https://help.aol.com/articles/account-management-cancel-or-reactivate-your-aol-account

17. I am trying to send an email to a group of friends but it say "address problem", won't send, doesn't say what the problem is. I
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    0 comments  ·  Delete…  ·  Admin →
    Support Request  ·  Miha responded

    One of our expert technicians can help you out and fix the sending issue. Please call 1-888-265-3733.

18. My screen names' passwords DO NOT WORK and even when I change them, the new one is not recognized!!! BRING BACK THE OLD AOL!!!!!!!!!!!!!!!

    My screen names' passwords DO NOT WORK and even when I change them, the new one is not recognized!!! BRING BACK THE OLD AOL!!!!!!!!!!!!!!!

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    1 comment  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    I would like to have a technician further investigate this. Please call the AOL Desktop Gold team at the number 1-888-265-3733.

19. It is horrible. We hate it.

    We need to be able to send mail without trying three or four times each time.

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    2 comments  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

20. Can not get current e-mails. First is from July of 2017

    No access to current e-mails. What a mess and time waster

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    0 comments  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    Let me put you in touch with one of our Techincal Support Agents to help you with this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.