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    1 comment  ·  Settings  ·  Admin →
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    As much as I would like to help you directly, for security concerns, we do not handle billing information through this forum. This article may answer your questions: aol.it/1Dbu5zL If you have additional questions, call the AOL Billing Team at 1-800-827-6364 Monday – Friday (8 AM to 1 AM ET,) and Saturday (8 AM and 10 PM ET.)

  2. Remove read/deleted emails from the list of "New Emails", very frustrating having hundreds of old/deleted emails show up.

    I still see old emails I'veread and deleted in my "New Emails" folder, when they should all just be in my trash/deleted folder.

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    3 comments  ·  Mail  ·  Admin →
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    Responded  ·  Product Support responded

    Please remove and re-add your account to the AOL App and check if the problem persists.

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    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. Clear the app’s cache
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    3. Restart your mobile device
    4. Uninstall and reinstall the app with the latest version
    5. Lastly, switch the internet connection from WiFi to mobile data

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    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. Clear the app’s cache
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    3. Restart your mobile device
    4. Uninstall and reinstall the app with the latest version
    5. Lastly, switch the internet connection from WiFi to mobile data

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    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. Clear the app’s cache
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    3. Restart your mobile device
    4. Uninstall and reinstall the app with the latest version
    5. Lastly, switch the internet connection from WiFi to mobile data

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    Responded  ·  Product Support responded

    Here’s how to manage your notification sound:

    1. Open the AOL App.
    2. Tap on the Settings button (Gear icon on the bottom right).
    3. Tap on Notifications.
    4. Tap on ‘System Notification Settings’ or Tap on the Importance level (e.g. High, Medium, Low) depending on the device you are using.
    5. Under the ‘Email Received’ section, tap on your Email Address.
    6. Tap ‘Sound’ and after you chose one, tap the check mark to save it

  8. I select more than one email & select move to old mail they do not move no matter how many times I try and on different days. Annoying!

    These emails then get stuck in new mail or stuck in old mail if I am trying to move back to new. Some emails work fine but others don't maybe it the group selecting ticking on main mail folders that causes it.

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    Responded  ·  Product Support responded

    Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Keep us posted if you encounter any other issues.

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    Responded  ·  Product Support responded

    To update your inbox simply drag down with your finger on your inbox screen. If you are having trouble updating, please follow the troubleshooting steps provided below:
    1. Clear the app’s cache
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    3. Restart your mobile device
    4. Uninstall and reinstall the app with the latest version
    5. Lastly, switch the internet connection from WiFi to mobile data

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    Responded  ·  Product Support responded

    Thanks for sharing your concerns. At AOL, we want to make sure there is “something for everyone” beyond Internet connectivity by providing you with premium security, convenience and savings benefits for the best online experience possible. Our plans include many products and services, like identity theft protection, anti-virus software, and other services to help protect your online privacy. In addition, our plans include mobile apps to help you protect your data on the go. I can assure you that you’re getting one of the most competitive rates available for all the benefits we offer. To learn more about, manage or activate your available benefits, check out your MyBenefits Dashboard by signing on with your primary, master username at https://mybenefits.aol.com/.

    We do offer free email accounts, check this for more info: https://help.aol.com/articles/how-do-i-change-or-cancel-my-aol-account-for-free-plans

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    Responded  ·  Product Support responded

    Please make sure you have Chrome installed and enabled. Chrome must be the default browser for the AOL app to work correctly.

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    Responded  ·  Product Support responded

    Thanks for your feedback. To manage the auto play option, please go to Settings > Video Autoplay.

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    Responded  ·  Product Support responded

    To uninstall the AOL app, simply press and hold on the app’s icon until the “Uninstall” button appears.

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    Responded  ·  Product Support responded

    Thanks for reaching out. To manage notifications, please follow the steps provided below:

    1. Open the AOL App.
    2. Tap on the Settings button (Gear icon on the bottom right).
    3. Tap on Notifications.
    4. Tap on ‘System Notification Settings’ or Tap on the Importance level (e.g. High, Medium, Low) depending on the device you are using.
    5. Under the ‘Email Received’ section, tap on your Email Address.
    6. Tap on ‘Notification style’.
    7. Select ‘Silent’.

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    Responded  ·  Product Support responded

    Sorry to hear that. Please try the troubleshooting solutions below:

    1. Clear the app’s cache
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, tap Edit, tap Remove
    3. Restart your mobile device
    4. Uninstall and reinstall the app with the latest version
    5. Lastly, switch the internet connection from WiFi to mobile data

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    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. Clear the app’s cache
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    3. Restart your mobile device
    4. Uninstall and reinstall the app with the latest version
    5. Lastly, switch the internet connection from WiFi to mobile data

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    Responded  ·  Product Support responded

    If you wish to see country related news, videos and more, you can change the AOL App edition. If you wish the entire app to be in German, you will need to change your location to Germany, or a German speaking country and also to set up the language to German.

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    Responded  ·  Product Support responded

    Sorry to hear that you are having a bit of trouble with the App. To resolve this, please try the troubleshooting solutions below:

    1. Clear the app’s cache
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    3. Restart your mobile device
    4. Uninstall and reinstall the app

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