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  1. and give option to prevent the dang control freak google from sincing my aol mail to there ****** gmail. it awful and you mimicking the ****

    I'm really unhappy with this app. think I'll go to aol online mail and recreate the website mail login page and go back to using it. hope you dont have that screwed up too. the more they change the worse it gets.

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    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:
    1. Clear the app’s cache
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    3. Restart your mobile device
    4. Uninstall and reinstall the app with the latest version
    5. Lastly, switch the internet connection from WiFi to mobile data
    After you’ve performed these steps, should you still encounter this issue, please reach out to our support team at aolmailquestions@aol.com.

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    Responded  ·  Product Support responded

    In order to help you, please try to to power cycle your phone.

    Here’s how:

    1. Press and Hold the Power button.
    2. Select Shut-down.
    3. After the phone is completely shut-down, press and hold the power button for a few seconds until the screen lights-up.

    If you still encounter issues, please try a quick uninstall and reinstall of the app.

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    Responded  ·  Product Support responded

    Thanks for reaching out. You can change the news source by going to Settings > Edition.

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    Responded  ·  Product Support responded

    Please select an email form your Spam folder. After that, tap on the three horizontal dots on the upper right corner (next to the Trash icon and the open Envelope icon). From here you can mark the emails as not spam, move/flag them.

  6. Where is the "Not Spam" icon? I only see a Spam icon?

    More detail? Where is the "Not Spam"icon? It was there now it's gone!

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    Responded  ·  Product Support responded

    Thanks for reaching out. The Mark as Not Spam option is only available for emails located in the Spam folder.

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    Responded  ·  Product Support responded

    Sorry to hear that you are having a bit of trouble with the App. To resolve this, please try the troubleshooting solutions below:

    1. Clear the app’s cache
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    3. Restart your mobile device
    4. Uninstall and reinstall the app with the latest version
    5. Lastly, switch the internet connection from WiFi to mobile data

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    Responded  ·  Product Support responded

    Thanks for reaching out. In order to disable the reminder, open your AOL Calendar, from a desktop computer, locate the event and click on it, then select Edit. Next Click on the drop-down arrow next to the reminder section, and select “No reminder” from the drop-down.

  9. stop the app from shuffling every 10 minutes. Hate periodically being sent back to the top, having to search for where I was !

    Maybe have an option to turn off going back to the top. I've stopped reading at times because it is so annoying !

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    Responded  ·  Product Support responded

    Hi there, sorry to hear that. Please try the troubleshooting solutions below:

    1. Clear the app’s cache
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, tap Edit, tap Remove
    3. Restart your mobile device
    4. Uninstall and reinstall the app with the latest version
    5. Lastly, switch the internet connection from WiFi to mobile data

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    Responded  ·  Product Support responded

    Thanks for reaching out. You will have to reach out to the Facebook support team.

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    Responded  ·  Product Support responded

    Can you please follow the steps below, to make sure the Notification Sound is Silent, then let us know if you still receive a notification sound for every email received:

    1. Open the AOL App.
    2. Tap on the Settings button (Gear icon on the bottom right).
    3. Tap on Notifications.
    4. Tap on ‘System Notification Settings’ or Tap on the Importance level (e.g. High, Medium, Low) depending on the device you are using.
    5. Under the ‘Email Received’ section, tap on your Email Address.
    6. Tap on ‘Notification style’.
    7. Select ‘Silent’.

  12. In Germany we use letters called Umlaut which are vocals with two dots on top.Since a while it doesn't work,shows instead questionmarks.

    it worked til May. This way I can't send correct emails.Please add the German Umlaute again! When I write it looks correct but getting it back I can see the question marks instead of ä ...

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    Responded  ·  Product Support responded

    The AOL App uses the device’s keyboard language. In order to resolve this, change the keyboard language to German.

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    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. Clear the app’s cache
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    3. Restart your mobile device
    4. Uninstall and reinstall the app with the latest version
    5. Lastly, switch the internet connection from WiFi to mobile data

    After you’ve performed these steps, should you still encounter this issue, please reach out to our support team at aolmailquestions@aol.com.

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    Responded  ·  Product Support responded

    Sorry to hear that you are having a bit of trouble with the App. To resolve this, please try the troubleshooting solutions below:

    1. Clear the app’s cache
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    3. Restart your mobile device
    4. Uninstall and reinstall the app with the latest version
    5. Lastly, switch the internet connection from WiFi to mobile data

    Please note that t he total file size is limited to 25MB per email, which includes both incoming and outgoing messages.

  15. I'm not able to open email attachments

    I'm not able to open email attachments

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    Responded  ·  Product Support responded

    Sorry to hear that you are having a bit of trouble with the App. To resolve this, please try the troubleshooting solutions below:

    1. Clear the app’s cache
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    3. Restart your mobile device
    4. Uninstall and reinstall the app with the latest version
    5. Lastly, switch the internet connection from WiFi to mobile data

  16. Stop this on my phone. I never put this app on my phone. too many interruptions and ads Not of interest.

    this was not my recovery phone number or verification. I will reach out to AOL

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    Responded  ·  Product Support responded

    We’re sorry to hear about that. To uninstall the app, hold down on the App’s icon until the Uninstall option appears.

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    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. Clear the app’s cache
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    3. Restart your mobile device
    4. Uninstall and reinstall the app with the latest version
    5. Lastly, switch the internet connection from WiFi to mobile data

    After you’ve performed these steps, should you still encounter this issue, please reach out to our support team at aolmailquestions@aol.com.

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    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. Clear the app’s cache
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    3. Restart your mobile device
    4. Uninstall and reinstall the app with the latest version
    5. Lastly, switch the internet connection from WiFi to mobile data

    After you’ve performed these steps, should you still encounter this issue, please reach out to our support team at aolmailquestions@aol.com.

  19. how do you shrink large videos to email?

    AOL doesnt shrink videos for email Ive tried mobile data and it doesnt work.

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    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

    After you’ve performed these steps, should you still encounter this issue, please reach out to our support team at aolmailquestions@aol.com.

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