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'Figure out a way that we can respond to an email without it going to the bottom of the page. I Want to go back to the old format?' has been merged into this idea

unable to type email on Android mobile wo it snapping to bottom

cannot type email on mobile

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Fred shared this idea  ·   ·  Report…  ·  Admin →
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Gathering Feedback  ·  Product Support responded  · 

Hi there. The Samsung Keyboard issue should be fixed in the latest update to the UI, One UI 5.1. You can go to your device's settings, tap on ''Software update'' to see if this update is available for you. If it's not, please try again later. 

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  • Anonymous commented  ·   ·  Report

    the latest update has the email I'm trying to write "snapping to the bottom" constantly. IT IS BEYOND HIGHLY ANNOYING TO THE POINT OF UNUSABLE! Get rid of this immediately please.

  • Buddy commented  ·   ·  Report

    L can't add a friends address on here now.

  • mary commented  ·   ·  Report

    as above when replying the typing goes to the bottom or disappears.

  • Anonymous commented  ·   ·  Report

    Just switched from an HTC to Samsung s21. Tried replying to an email yesterday and three major problems need fixing:
    1. it keeps jumping to the bottom of the email thread while I'm typing - really annoying
    2. It adds space lines to the email thread - why?
    3. add vertical lines on the left hand side of the email thread - why?
    Please fix these issues - I never had this problem with my HTC

  • Anonymous commented  ·   ·  Report

    App is unusable, when typing in the body of the email because the app keeps snapping to the very bottom of the email chain. very annoying and unusable. Fix asap

  • Anonymous commented  ·   ·  Report

    fix email glitch please. This happened with latest update. cannot use email, it snaps back to the bottom

  • Elizabeth commented  ·   ·  Report

    AOL is not appear compatible with Android 13. I have a Samsung Galaxy A32, as well and I cannot reply to messages without skipping to the bottom. Please update AOL.

  • DAVID KORNBLUM commented  ·   ·  Report

    I have precisely the same experience/complaint/comment that Fred shared above.

    With the current AOL Mail for Android app it's now *impossible* to compose new messages or write replies to messaes received.

    Anonymous "Product Support" person: FYI, my phone - a Samsung A32 5G - is updated to the latest UI, One UI 5.1, and I still have the same problem. In fact, I'm 99% sure that the problem we're talking about first started happening with that update. I looked into reverting back but according to the Android pros that isn't feasible or even possible.

    If a person can't write new messages to anyone or reply to messages they've received it renders the email app pretty
    much worthless, wouldn't you agree?

    If you don't get your best and brightest minds working on fixing this problem ASAP I'm afraid you'll soon find your current and long-time customers bailing out on you in droves and switching to alternative email apps, programs, platforms and companies that work the way they're supposed to.

  • DAVID KORNBLUM commented  ·   ·  Report

    I have precisely the same experience/complaint/comment. With the current AOL Mail for Android app it's now *impossible* to compose new messages or replies to those received.

    FYI: My phone - a Samsung A32 5G - is updated to the latest UI, One UI 5.1, and I still have the same problem. In fact, I'm pretty sure the problem we're talking about first started happening with that update. I looked into reverting back but according to the Android pros that isn't feasible or even possible.

    If you can't write new messages to anyone or reply to those you've received it renders the email app more or less worthless. Wouldn't you agree?

    If you don't get your best and brightest minds working on fixing this problem ASAP, your current and long-time customers will be bailing out on you in droves and switching to alternative email apps that work the way they're supposed to.

  • Linda commented  ·   ·  Report

    Please please please go back to the old format.

  • lynda commented  ·   ·  Report

    wow this is the first response from an admin I have ever seen on here. Great work aol🤮

  • Anonymous commented  ·   ·  Report

    Fix my email, when I respond to my emails I can't find my email I'm responding too. I don't understand this

  • Anonymous commented  ·   ·  Report

    The cursor jumps to the end of the message string and adds lines with out any keyboard or screen touch on my Samsung tablet. No similar issue with other applications. This seems to be an AOL bug.

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