AOL App For Android
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
750 results found
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my email when sending now to the recipient says topsexlife. I don't think that is funny and that is not my email.
when I send out an email it tells recipient that it is from topsexlife. That is not my email
Hello there, here's an article with more information on how to change your sending name: https://help.aol.com/articles/change-your-sending-name-in-new-aol-mail
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answer my cry for help
please get in touch with me
Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you're commenting on? Thank you so much, and have a great day!
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How do I reset password?
Reset password
Your password gives you access to every AOL service you use. If you’ve forgotten your password, you can reset it to get back in to your AOL account. It’s also a good idea to update your password regularly and to make sure it’s unique from other passwords you use. More info here: https://help.aol.com/articles/account-management-managing-your-aol-password
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Thanks for the feedback.
We’re really sorry to hear your displeasure with the advertising on the AOL App. In order for AOL to offer things like web content and products, we need to sell advertising just like any newspaper, magazine or television station would.
But we certainly don’t want to get to a point where we start to lose our valued audience, so your feedback is greatly valued.
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stop hiding my emails! not in view I need to search to find in my in box. That is just wrong. stop sensoring my email!
sensored view of inbox!
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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please stop sending my email to my trash folder
most of my email is directed to my trash folder and then deleted; why???
Hello there! If you notice your emails are going to the Trash or to the wrong folder, it might be because of a faulty filter redirecting your emails to different folders, other than the Inbox. Check your settings to view or change where they're going.
Also, if you're using a mobile app or program, such as Outlook or Mac Mail, that is set up to delete email from the server, you'll need to contact the manufacturer for help.
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make it possible to add new email addresses
I cannot find any way of adding an email address
Hi there. If you wish to add a new email address, tap on your profile icon, then on Manage account and you should see the Add Account link.
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how to add contacts in app
need to add or modify contacts!
Hi there! We'd like to further investigate this, can you message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page?
In case you do not have a social media account, please contact us at help.aol.com
Thank you!
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U were told of fathers passing12 years & 4 month,while his account items are still needed, his email has no way to get into, can't use his
can't use late fathers account for verification, have 2 use mine, but also can't lose his stuff
Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you're commenting on? Thank you so much, and have a great day!
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Hello there! If you are able to sign in and read your mail, however you're not receiving new mail, there are a few things you can try to fix the problems. More info here: https://help.aol.com/articles/fFix-problems-reading-or-receiving-aol-mail
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can't get to my spam folder and no directions to tell me. I can on my computer but not my phone.
It's not user friendly on your android phone!!!
In order to view your folders, please tap on your profile icon in the upper left side and then tap on "Mail folders".
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Hi there, I’m sorry to hear that!
We’d like to further investigate this, can you message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page?
In case you do not have a social media account, please contact us at help.aol.com
Thank you! -
get rid of the group message by Subject. when I move one message into a particular folder it moves the entire thread and creates extra work
get rid of the group message by Subject. when I move one message into a particular folder it moves the entire thread and creates extra work. I have to reorganize all the messages in the desktop on my laptop.
Hi there,
You can turn off conversations, by going to the Settings page in the app, scroll to the ‘’Customize your inbox’’ field then toggle off ’’Conversations’’.
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show "SENT" option.
I can't see SENT
Hi there,
To see all your folders, tap on the Inbox button from the bottom of the app then select the folder you wish to open.
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I can't scroll through my news stories. I just see the headlines which are fixed. I've had help from AOL but nothing has helped.
Can't scroll through the news stories
Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Keep us posted if you encounter any other issues.
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Why is a 2nd unknown name programmed in my mailbox? It displays when creating new msg in drop down window if changing who msg is from.FIX!!
A 2nd email user address is associated in my mailbox. I see name when creating a new email under dropdown window of who is sending email.
I do not know email address.Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you're commenting on? Thank you so much, and have a great day!
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Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Keep us posted if you encounter any other issues.
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if I send photos any possible waY from my AOL ACCOUNT ON MY DROID to my SAME AOL account, I CAN NOT SAVE/SELEC T PHOTOS WHEN on my laptop?
cannot select embedded mail photos to save and manipulate. its main issue for my business.
Sorry to hear that, please follow the steps below on how to save an attachment:
1. Open the email containing the attachment.
2. Click the attachment image or file name.
3. Follow your browser's prompts to save, or open from its default saved location (it varies for each browser). -
I keep getting emails from AOL telling me to update my acctg or I will not receive anymore incoming emails. I think it's a hack!!!
does AOL ever email you?
Hi there, I'm sorry to hear that! We'd like to further investigate this, can you message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com
Thank you!
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To read email without distractions, you can temporarily hide ads and give ad feedback. For more info, please visit our help article: https://help.aol.com/articles/ad-free-aol-mail
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