AOL App for iOS
Aol App
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Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
168 results found
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Spam
Still getting spam sent to my inbox, even though I’ve marked it as spam.
Spam mail is such a letdown. Check out this article to learn more about spam controls: http://aol.it/1yiXUdo
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App won’t open on IOS 17.3.1
I have downloaded the latest update to AOL mail app and it will no longer open on my phone, please provide further update to rectify the issue.
Thanks for letting us know. Please try uninstalling the app and reinstalling, and let us know if you continue to have issues.
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My app is missing from my iPhone Home Screen and so is the download cloud button in apps
My app is missing from iPhone Home Screen and so is the download cloud button in App Store and library
Stay on top of your email, news, and weather while on the go! The AOL app is available for iOS devices running iOS 12 or newer. More info here: https://help.aol.com/articles/aol-app-downloading-and-installing
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Here’s how to add an account:
1. From the bottom of the main menu, tap the Settings icon.
2. Tap Manage Accounts.
3. Tap Add Account.
4. Enter your AOL username and password.
5. Tap Sign in.
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Deleted emails keep coming back
Every time I delete my emails, they come back, I have to delete them several times before they go away.
This issue might be a result of using the account configured as POP, in one of your mail clients or mobile devices.
POP downloads email from a server to a single computer/device, then deletes it from the server. Because your messages get downloaded to a single computer or device and then deleted from the server, it can appear that mail is missing or disappearing from your Inbox if you try to check your mail from a different computer. Please check your account setup on all of your devices and email clients (e.g. Outlook, Mac Mail, Windows Live Mail), and for the ones that are using the account as POP, please make sure to have the option to leave a copy of the message on the server checked, or setup the account to use IMAP instead of POP.
For help with configuring the account as IMAP, please…
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PDF, Word, Excel files attachment option
When sending an reply or mail from Mobile and try to attach File - only photos folder option available and not able to attach PDF, Word or Excel files .
Needful PleaseOn iOS running devices you can only attach Pictures or Videos.
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Unfortunately, the feature about editing folders is not available using the AOL App. In order to manage your folders, please access mail.aol.com from a desktop computer.
Here’s how to add an account:
1. From the bottom of the main menu, tap the Settings icon.
2. Tap Manage Accounts.
3. Tap Add Account.
4. Enter your AOL username and password.
5. Tap Sign in.
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Emails - Photos/videos
Literally 9/10 times i try to send a photo or video (under the file size limit obviously) they never make it to other person... the email goes fine but with no attachments.
Please try switching the internet connection from WiFi to mobile data or vice-versa to see if the issue persists. Also, try sending a test email to your own email address to see if you’re receiving it and make sure you don’t attach files that are larger than 25MB.
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App keeps crashing
My aol app keeps crashing and slow. I have to constantly keep going back into the app. Why?
Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Keep us posted if you encounter any other issues.
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Security issue by another aol member
I have made a report of issues to Facebook yahoo and now email of multiple hacks at different times from different people from different places. I am now addressing the AOL issue. I found an embedded email address of someone in my aol account that has an ex employee of ours initials embedded in the email address that was in the settings of my account. I think they were able to see my emails and may be trying to steal or hack data. I need to verify and confirm if it is Alex Hernandez as typed in the embedded email…
Hi,
Please secure your account by following the steps provided in the section ‘Keep your account safe’ : https://help.aol.com/articles/secure-your-aol-account.
Also, check your recent activity in order to find out if your account has been accessed by unauthorized users: https://help.aol.com/articles/find-and-remove-unusual-activity-on-your-aol-account
Thank you!
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Forwarding mail
How do I send and forward e-mails from my mobile device!
Sending mail from the AOL app lets you get in touch with your contacts even when you’re on the go. Learn more: https://help.aol.com/articles/send-forward-and-reply-to-messages-in-the-aol-app-for-ios
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I have a couple of troubleshooting steps for you that should resolve this issue:
1. Restart your mobile device
2. Uninstall and reinstall the app with the latest version
3. Lastly, switch the internet connection from WiFi to mobile dataAfter you’ve performed these steps, should you still encounter this issue, please reach out to your printer manufacturer.
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Screen not responding to touch
Page loads. I can see my emails but I can’t scroll down to see more not can I open an email or swipe left to delete
Ad banner is also frozen.
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
Where the &$%# is “mail”?
How about a tab called “Login” or “Mail” where you can actually check aol email? What happened???
In order to access your emails, simply tap the “Envelope” icon.
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It wasn’t broken!
So, now, all that was good about the app is gone. I can’t read the type(yes, I adjusted the size), can’t search for flagged items and many more issues. I don’t know what you thought you were doing, but it is a HUGE FAIL!
Thanks for reaching out. I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
Pics
Can we download pics ??
Thanks for reaching out. We have an article that should help you: https://help.aol.com/articles/save-and-send-attachments-with-the-aol-app-for-ios
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Logging in
This is to something that was posted on logging in on 5/7/19. I have tried deleting the AOL app and reinstalled it. I have tried backing up my phone and deleting and resetting my phone and I still can’t set up AOL mail. Every time I go into the app it states something went wrong try again later. I have deleted and reinstalled everything. Thanks
Are you able to log in by going to mail.aol.com using an external browser? If yes, please try switching the internet connection from WiFi to cellular data or vice-versa.
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Account spoofing
My account is always receiving emails from myself. This is because my account has been spoofed and in the email you receive are people asking for money. Why not just be able to stop spoofing of your own account? Or when I send a copy of the email to your customer support, actually doing something about it.
Thanks for reaching out. We have an article that should help you with your issue: https://help.aol.com/articles/what-is-email-spoofing-and-how-can-i-tell-if-my-account-has-been-spoofed
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Delete email from lock screen banner
When I select “Delete” from the options for an email on the lock screen banner notification, the email still shows up in my inbox as “Read” and does not delete. I then have to delete it from the inbox, making an annoying extra step.
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
Support List Unsubscribe
For emails senders that include list unsubscribe info, why not include a one click unsubscribe option?
While we do our best to provide the most relevant information and solutions to our members, we can only provide assistance for AOL App.
If you receive spam emails from AOL email addresses, and you wish to unsubscribe, please go to marketingpreferences.aol.com
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