169 results found

1. Spam

   Still getting spam sent to my inbox, even though I’ve marked it as spam.

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   4 comments  ·  Mail  ·  Delete…  ·  Admin →
   Responded  ·  AdminProduct Support (Product Support, AOL) responded

   Spam mail is such a letdown. Check out this article to learn more about spam controls: http://aol.it/1yiXUdo

2. App won’t open on IOS 17.3.1

   I have downloaded the latest update to AOL mail app and it will no longer open on my phone, please provide further update to rectify the issue.

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   0 comments  ·  Mail  ·  Delete…  ·  Admin →
   Responded  ·  AdminProduct Support (Product Support, AOL) responded

   Thanks for letting us know. Please try uninstalling the app and reinstalling, and let us know if you continue to have issues.

3. My app is missing from my iPhone Home Screen and so is the download cloud button in apps

   My app is missing from iPhone Home Screen and so is the download cloud button in App Store and library

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   4 comments  ·  Mail  ·  Delete…  ·  Admin →
   Responded  ·  AdminProduct Support (Other- Product Support, AOL) responded

   Stay on top of your email, news, and weather while on the go! The AOL app is available for iOS devices running iOS 12 or newer. More info here: https://help.aol.com/articles/aol-app-downloading-and-installing

4. Add aol email address to iPhone accounts
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   3 comments  ·  Mail  ·  Delete…  ·  Admin →
   Responded  ·  AdminProduct Support (Product Support, AOL) responded

   Here’s how to add an account:

   1. From the bottom of the main menu, tap the Settings icon.

   2. Tap Manage Accounts.

   3. Tap Add Account.

   4. Enter your AOL username and password.

   5. Tap Sign in.

5. Deleted emails keep coming back

   Every time I delete my emails, they come back, I have to delete them several times before they go away.

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   1 comment  ·  Mail  ·  Delete…  ·  Admin →
   Responded  ·  Product Support responded

   This issue might be a result of using the account configured as POP, in one of your mail clients or mobile devices.

   POP downloads email from a server to a single computer/device, then deletes it from the server. Because your messages get downloaded to a single computer or device and then deleted from the server, it can appear that mail is missing or disappearing from your Inbox if you try to check your mail from a different computer. Please check your account setup on all of your devices and email clients (e.g. Outlook, Mac Mail, Windows Live Mail), and for the ones that are using the account as POP, please make sure to have the option to leave a copy of the message on the server checked, or setup the account to use IMAP instead of POP.

   For help with configuring the account as IMAP, please review the following help article:
   https://help.aol.com/articles/how-do-i-use-other-email-applications-to-send-and-receive-my-aol-mail

   This issue might be a result of using the account configured as POP, in one of your mail clients or mobile devices.

   POP downloads email from a server to a single computer/device, then deletes it from the server. Because your messages get downloaded to a single computer or device and then deleted from the server, it can appear that mail is missing or disappearing from your Inbox if you try to check your mail from a different computer. Please check your account setup on all of your devices and email clients (e.g. Outlook, Mac Mail, Windows Live Mail), and for the ones that are using the account as POP, please make sure to have the option to leave a copy of the message on the server checked, or setup the account to use IMAP instead of POP.

   For help with configuring the account as IMAP, please… more

6. PDF, Word, Excel files attachment option

   When sending an reply or mail from Mobile and try to attach File - only photos folder option available and not able to attach PDF, Word or Excel files .
   Needful Please

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   0 comments  ·  Mail  ·  Delete…  ·  Admin →
   Responded  ·  Product Support responded

   On iOS running devices you can only attach Pictures or Videos.

7. Can’t delete folders. Can’t add another account.
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   2 comments  ·  Mail  ·  Delete…  ·  Admin →
   Responded  ·  Product Support responded

   Unfortunately, the feature about editing folders is not available using the AOL App. In order to manage your folders, please access mail.aol.com from a desktop computer.

   Here’s how to add an account:

   1. From the bottom of the main menu, tap the Settings icon.

   2. Tap Manage Accounts.

   3. Tap Add Account.

   4. Enter your AOL username and password.

   5. Tap Sign in.

8. Emails - Photos/videos

   Literally 9/10 times i try to send a photo or video (under the file size limit obviously) they never make it to other person... the email goes fine but with no attachments.

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   1 comment  ·  Mail  ·  Delete…  ·  Admin →
   Responded  ·  Product Support responded

   Please try switching the internet connection from WiFi to mobile data or vice-versa to see if the issue persists. Also, try sending a test email to your own email address to see if you’re receiving it and make sure you don’t attach files that are larger than 25MB.

9. App keeps crashing

   My aol app keeps crashing and slow. I have to constantly keep going back into the app. Why?

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   1 comment  ·  Mail  ·  Delete…  ·  Admin →
   Responded  ·  AdminProduct Support (Product Support, AOL) responded

   Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Keep us posted if you encounter any other issues. 

10. Security issue by another aol member

    I have made a report of issues to Facebook yahoo and now email of multiple hacks at different times from different people from different places. I am now addressing the AOL issue. I found an embedded email address of someone in my aol account that has an ex employee of ours initials embedded in the email address that was in the settings of my account. I think they were able to see my emails and may be trying to steal or hack data. I need to verify and confirm if it is Alex Hernandez as typed in the embedded email I will attach here intermixed with my email history as a screenshot. I need to know if this is him or someone else as they may be spying for legal matters. If it’s not him located in Denver Colorado, then it may be a person that moved out that was listening into private matters at my apartment that has now moved when I deleted his email from my account. I have notified a few other online companies of this and other issues related to their programs to see if they can make it more secure and find the hackers and help me figure out who it is if it’s within my circle. The email address is avoma_hernantqw424@aol.com. It could belong to a person named Alex Hernandez in Denver Colorado, and if so I need to know whether to keep him as an employee of if it someone else altogether. I could not attach the screenshot without compromising it as my email, iCloud, microphone, photos and texts have all been hacked and are actively followed despite changing devices and passwords and security as I think it’s an undetectable spyware app like spyera because it was when I was looking for antispyware during divorce and since then all sorts of strange things been happening that are more than just coincidence and I kid you not there may 3-4 hackers and think the hackers read what I type, hear my talk without phone call for text and email spam. Use pop up blockers in Facebook when using car gurus and my ex sees my pictures through Apple photo app and google photos and hears my conversation and texts me back on related subject info not shared unknowingly and even Amex using cookies to send me new credit card replacements without calling them when they are seeing me type this as I just got the email about it minutes ago. And that email name I removed must have info about me and I need to have police and online security track and investigate this as he may be telling private info to a litigant or could be a hacker or could be spying for my ex. Whatever it is I’m not paranoid, it’s a lot of hacks happening quietly and there’s no button in these browsers to remove them when they sneak through the cracks. But share this with security department and big security company and tell me what is going on. I have no privacy where I live so please just email me at jatinca@aol.com eventhough they’ll be able to read this. Reporting this will change the hackers game who are following my info and then they’ll resurface, I removed one from China using credit card for into purchase, I found another whose email intermixed with yahoo and another intermixed with aol or google having linked email and devices in past but I think the automatic sharing in google is one problem, aol app and iOS aol sharing info is another problem and large and small caps intermixing emails is another problem, and undetectable spyware apps and antispyware apps intermingling within a device to steal and hear active data is another problem. Hackers getting excited over broke people Facebook accounts when friending someone if perceived importance like a Bollywood dancer has caused his Facebook to be hacked and in past my Facebook account was hacked and linked to random celebrities in past I think from India or Pakistan related as I had unfriended a Pakistani friend recently due to bad experience with another Paki guy who stole from me with the little money I had for a business, as I have so much going on we can barely survive. And I unfriended the Paki guy to stay away from India haters on Facebook as I’m not into crazy political beliefs and some of the Paki community are troublemakers toward Indians. So regardless I had to mention it because the last paki guy who went awol was like a thief I figured out later and hope he got busted, so hope you catch more crooks with any leads here. etc this all while going they a divorce with a narcissist and father having cancer going through a lawsuit with another thief whose name in this email hack in my aol account is either a friend, foe or hacker and I need to know if it belongs to our ex employee Alex Hernandez in Denver or not. I have been having to quit work to protect my kids while sociopathic and neglectful towards kids leaves me struggling until divorce court figures out that temporary custody been given to the sociopathic exwife as they fooled the courts.

    I have made a report of issues to Facebook yahoo and now email of multiple hacks at different times from different people from different places. I am now addressing the AOL issue. I found an embedded email address of someone in my aol account that has an ex employee of ours initials embedded in the email address that was in the settings of my account. I think they were able to see my emails and may be trying to steal or hack data. I need to verify and confirm if it is Alex Hernandez as typed in the embedded email… more

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    1 comment  ·  Mail  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    Hi,

    Please secure your account by following the steps provided in the section ‘Keep your account safe’ : https://help.aol.com/articles/secure-your-aol-account.

    Also, check your recent activity in order to find out if your account has been accessed by unauthorized users: https://help.aol.com/articles/find-and-remove-unusual-activity-on-your-aol-account

    Thank you!

11. Forwarding mail

    How do I send and forward e-mails from my mobile device!

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    1 comment  ·  Mail  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    Sending mail from the AOL app lets you get in touch with your contacts even when you’re on the go. Learn more: https://help.aol.com/articles/send-forward-and-reply-to-messages-in-the-aol-app-for-ios

12. I can’t print from the app. I have to close the app and go to Apple email to print.
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    0 comments  ·  Mail  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. Restart your mobile device
    2. Uninstall and reinstall the app with the latest version
    3. Lastly, switch the internet connection from WiFi to mobile data

    After you’ve performed these steps, should you still encounter this issue, please reach out to your printer manufacturer.

13. Screen not responding to touch

    Page loads. I can see my emails but I can’t scroll down to see more not can I open an email or swipe left to delete

    Ad banner is also frozen.

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    0 comments  ·  Mail  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

14. Where the &$%# is “mail”?

    How about a tab called “Login” or “Mail” where you can actually check aol email? What happened???

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    1 comment  ·  Mail  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    In order to access your emails, simply tap the “Envelope” icon.

15. It wasn’t broken!

    So, now, all that was good about the app is gone. I can’t read the type(yes, I adjusted the size), can’t search for flagged items and many more issues. I don’t know what you thought you were doing, but it is a HUGE FAIL!

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    0 comments  ·  Mail  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    Thanks for reaching out. I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

16. Pics

    Can we download pics ??

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    0 comments  ·  Mail  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    Thanks for reaching out. We have an article that should help you: https://help.aol.com/articles/save-and-send-attachments-with-the-aol-app-for-ios

17. Logging in

    This is to something that was posted on logging in on 5/7/19. I have tried deleting the AOL app and reinstalled it. I have tried backing up my phone and deleting and resetting my phone and I still can’t set up AOL mail. Every time I go into the app it states something went wrong try again later. I have deleted and reinstalled everything. Thanks

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    1 comment  ·  Mail  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    Are you able to log in by going to mail.aol.com using an external browser? If yes, please try switching the internet connection from WiFi to cellular data or vice-versa.

18. Account spoofing

    My account is always receiving emails from myself. This is because my account has been spoofed and in the email you receive are people asking for money. Why not just be able to stop spoofing of your own account? Or when I send a copy of the email to your customer support, actually doing something about it.

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    0 comments  ·  Mail  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    Thanks for reaching out. We have an article that should help you with your issue: https://help.aol.com/articles/what-is-email-spoofing-and-how-can-i-tell-if-my-account-has-been-spoofed

19. Delete email from lock screen banner

    When I select “Delete” from the options for an email on the lock screen banner notification, the email still shows up in my inbox as “Read” and does not delete. I then have to delete it from the inbox, making an annoying extra step.

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    0 comments  ·  Mail  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

20. Support List Unsubscribe

    For emails senders that include list unsubscribe info, why not include a one click unsubscribe option?

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    1 comment  ·  Mail  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    While we do our best to provide the most relevant information and solutions to our members, we can only provide assistance for AOL App.

    If you receive spam emails from AOL email addresses, and you wish to unsubscribe, please go to marketingpreferences.aol.com