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AOL App for iOS



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Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.


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303 results found

  1. Open app

    I keep have to get a verification code to get my mail. How can I bypass this?

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    0 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    In order to help you with this issue, please go to password.aol.com click on Account Security and turn off your 2-step veification. If the issue still persists, please contact our AOL Customer Support team at 1-800-827-6364 Monday – Friday (8 AM – 1 AM ET,) and Saturday (8 AM – 10 PM ET.)

  2. German language available ?

    I want to have this app switchable to German language.

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    0 comments  ·  Settings  ·  Admin →
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    3 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    Here’s how to add an account:

    1. From the bottom of the main menu, tap the Settings icon.

    2. Tap Manage Accounts.

    3. Tap Add Account.

    4. Enter your AOL username and password.

    5. Tap Sign in.

  4. This is all ********!

    I do NOT have Verizon nor did I give Verizon permission to access my personal information! You need to STOP confusing people and releasing our information to others without our permission!

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  5. SPAM

    Since downloading and utilizing this app my SPAM mailed has increased tremendously!! Please install stronger filters!!

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    Responded  ·  Product Support responded

    We are continually making changes to improve your experience.

    If unwanted junk mail is getting through your filters, the best way to stop it is to mark it as spam, under the ‘More’ menu.

    For advanced settings, go to mail.aol.com on a desktop computer and create filters under Mail Settings. You can filter incoming mail to go to the folders where you want them — or, make unwanted mail from specific senders go straight into Trash or Spam. Note: You can create up to 50 filters.

    To learn more about your Mail Settings and Spam in this AOL Help article: https://help.aol.com/articles/aol-mail-spam-and-privacy

  6. We're glad you're here

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    Responded  ·  Product Support responded

    Here’s how to manage notifications:

    1. Tap the Settings icon in the bottom navigation bar.

    2. Under “App Settings,” tap Notifications.

    3. Tap the Toggle button to select which notification you’d like to receive.

    4. Tap the Back icon Image of the Back icon, when you’re finished to return to the app settings.

  7. App says try again!

    I’ve tried logging into my email through the app since it would be more convenient. Email and the password is correct but every time I try to sign in it ends up saying “there was a problem, please try again later.”
    The app is updated. This is frustrating please fix it!

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    26 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

  8. App. Changes

    Hi, for a couple days when I open the links of news feed the text is very small the images are enormous, somehow it does not have the format it used to.

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    0 comments  ·  News  ·  Admin →
  9. Insensitive advertising

    My wife passed away a month ago. Ever since then the pop up adverts at the top of the emails in my inbox are often to do with funerals. This is rather insensitive.

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  10. Dual names

    Received receipts for someone who has my same email address who lives in another state

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    Responded  ·  Product Support responded

    It’s impossible for multiple users to have the same email address. If you are receiving emails that are destined to someone else, there are a few thing you can do:
    Notify senders – Tell known senders about their mistaken or excessive emails;
    Filter emails – Automatically send emails from an address or domain to a separate folder;
    Mark their emails as spam.

  11. AOL Iwatch app

    The Iwatch app is not working at all just keeps on loading and that is as far as it gets

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    Responded  ·  Product Support responded

    Thank you for reaching out. We are unable to replicate your issue. Can you please try deleting the AOL App and then reinstall it?
    If the issue persists our engineers will need to further investigate. Would you be able to please provide us with the following information:
    - What version of the AOL App you have installed.
    - What iPhone and iWatch you are using.

    Thank you!

  12. Account hacked

    My aol account has been hacked. Sent emails using my email address to my contacts. I have changed password.

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    Responded  ·  Product Support responded

    Hello, sorry to hear that. To fix and prevent this from happening in the future, refer to this article: aol.it/1qY866B

  13. Photos

    Why can’t I send photos from my iPhone to my AOL email?

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    1 comment  ·  Admin →
    Responded  ·  Product Support responded

    We are sorry for the inconvenience. Could you please let us know what issues you are experiencing when trying to send photos?

  14. Passwords

    Reset my password and lost all inbox emails

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    0 comments  ·  Mail  ·  Admin →
  15. We're glad you're here

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    0 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    Could you please provide us with more details of the issue you’re experiencing?

  16. We're glad you're here

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    0 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    Thanks for the feedback! It’s so nice to get positive reinforcement from our users, as you are the audience we are working hard every day to serve. We really appreciate the time you took to send your note. Thanks again and have a fantastic day!

  17. Emails dropping attachments

    I am attaching some photos to an email and they are not be sent. I did not get an Error messgae or anything. Extremely annoying

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    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

  18. We're glad you're here

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    42 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    Thanks for the feedback. We’re really sorry to hear your displeasure with the advertising on the AOL App. In order for AOL to offer things like web content and products, we need to sell advertising just like any newspaper, magazine or television station would. But we certainly don’t want to get to a point where we start to lose our valued audience, so your feedback is greatly valued.

  19. This message is from a trusted sender.

    This message is from a trusted sender.

    Aol.®

    Your email account has sent out spam emails
    to a list addresses that you don’t recongnize,!!!

    You're getting this email to make sure it was not you.
    It's required that you reply within the next 24 hours,
    We will suspend access to your account
    If we don't recieve your reply within the given time frame,
    We would appreciate your immediate attention to this matter

    Reply and let us know

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    11 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    We have an article that will explain those emails, how to spot spam, phishing, and vishing, along with who to report them to. 

    Here is the article to best help you: 
    AOL Help: Email and Viruses Protecting Your Account http://aol.it/1vrb2fk

  20. Spam

    Still getting spam sent to my inbox, even though I’ve marked it as spam.

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    4 comments  ·  Mail  ·  Admin →
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