AOL App for iOS
Aol App
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
301 results found
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Here’s how to add an account:
1. From the bottom of the main menu, tap the Settings icon.
2. Tap Manage Accounts.
3. Tap Add Account.
4. Enter your AOL username and password.
5. Tap Sign in.
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This is all ********!
I do NOT have Verizon nor did I give Verizon permission to access my personal information! You need to STOP confusing people and releasing our information to others without our permission!
Thanks for reaching out.
We have a dedicated team to address this type of inquiry. Use the steps below to contact a specialist:
Go to our Privacy Policy and select your country: https://www.verizonmedia.com/policies/xw/en/verizonmedia/privacy/intl/index.html
Scroll down to the bottom and complete the Privacy Form. -
SPAM
Since downloading and utilizing this app my SPAM mailed has increased tremendously!! Please install stronger filters!!
We are continually making changes to improve your experience.
If unwanted junk mail is getting through your filters, the best way to stop it is to mark it as spam, under the ‘More’ menu.
For advanced settings, go to mail.aol.com on a desktop computer and create filters under Mail Settings. You can filter incoming mail to go to the folders where you want them — or, make unwanted mail from specific senders go straight into Trash or Spam. Note: You can create up to 50 filters.
To learn more about your Mail Settings and Spam in this AOL Help article: https://help.aol.com/articles/aol-mail-spam-and-privacy
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Allow unread mail ONLY! STOP ALL AGGRIVATING UNWANTED NOTIFICATIONS THAT ARE ANNOYING SUPERFOLUS JUNK MAIL mostly political, ****!
AOL NOTIFICATIONS! Stop sending them to my phone!!!
Here’s how to manage notifications:
1. Tap the Settings icon in the bottom navigation bar.
2. Under “App Settings,” tap Notifications.
3. Tap the Toggle button to select which notification you’d like to receive.
4. Tap the Back icon Image of the Back icon, when you’re finished to return to the app settings.
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App says try again!
I’ve tried logging into my email through the app since it would be more convenient. Email and the password is correct but every time I try to sign in it ends up saying “there was a problem, please try again later.”
The app is updated. This is frustrating please fix it!I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
App. Changes
Hi, for a couple days when I open the links of news feed the text is very small the images are enormous, somehow it does not have the format it used to.
Please try to reinstall the app. That should do the trick.
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Insensitive advertising
My wife passed away a month ago. Ever since then the pop up adverts at the top of the emails in my inbox are often to do with funerals. This is rather insensitive.
Our deepest condolences, Ad results are typically based on past search or email history. You can hide or remove the Ad’s following the steps here:
https://help.aol.com/articles/ad-free-aol-mailPlease feel free to reach back out to us via help.aol.com in the future.
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Dual names
Received receipts for someone who has my same email address who lives in another state
It’s impossible for multiple users to have the same email address. If you are receiving emails that are destined to someone else, there are a few thing you can do:
Notify senders – Tell known senders about their mistaken or excessive emails;
Filter emails – Automatically send emails from an address or domain to a separate folder;
Mark their emails as spam. -
AOL Iwatch app
The Iwatch app is not working at all just keeps on loading and that is as far as it gets
Thank you for reaching out. We are unable to replicate your issue. Can you please try deleting the AOL App and then reinstall it?
If the issue persists our engineers will need to further investigate. Would you be able to please provide us with the following information:
- What version of the AOL App you have installed.
- What iPhone and iWatch you are using.Thank you!
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Account hacked
My aol account has been hacked. Sent emails using my email address to my contacts. I have changed password.
Hello, sorry to hear that. To fix and prevent this from happening in the future, refer to this article: aol.it/1qY866B
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Photos
Why can’t I send photos from my iPhone to my AOL email?
We are sorry for the inconvenience. Could you please let us know what issues you are experiencing when trying to send photos?
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Passwords
Reset my password and lost all inbox emails
Oh no, let me try and help you now.
Please send a request for restore of your emails to aolmailquestions@aol.com
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Could you please provide us with more details of the issue you’re experiencing?
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Thanks for the feedback! It’s so nice to get positive reinforcement from our users, as you are the audience we are working hard every day to serve. We really appreciate the time you took to send your note. Thanks again and have a fantastic day!
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Emails dropping attachments
I am attaching some photos to an email and they are not be sent. I did not get an Error messgae or anything. Extremely annoying
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
Thanks for the feedback. We’re really sorry to hear your displeasure with the advertising on the AOL App. In order for AOL to offer things like web content and products, we need to sell advertising just like any newspaper, magazine or television station would. But we certainly don’t want to get to a point where we start to lose our valued audience, so your feedback is greatly valued.
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This message is from a trusted sender.
This message is from a trusted sender.
Aol.®
Your email account has sent out spam emails
to a list addresses that you don’t recongnize,!!!You're getting this email to make sure it was not you.
It's required that you reply within the next 24 hours,
We will suspend access to your account
If we don't recieve your reply within the given time frame,
We would appreciate your immediate attention to this matterReply and let us know
We have an article that will explain those emails, how to spot spam, phishing, and vishing, along with who to report them to.
Here is the article to best help you:
AOL Help: Email and Viruses Protecting Your Account http://aol.it/1vrb2fk -
Spam
Still getting spam sent to my inbox, even though I’ve marked it as spam.
Spam mail is such a letdown. Check out this article to learn more about spam controls: http://aol.it/1yiXUdo
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Outage?
Unable to sign in! “ aol unable till connect to their server” -
We don’t have a known issue. Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Keep us posted if you encounter any other issues.
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Hi,
Unfortunately you can not change the browser. AOL app uses by default the phone’s browser.
Thank you!
- Don't see your idea?