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Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.


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  1. We're glad you're here

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    0 comments  ·  Mail  ·  Admin →
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    Hi there, I’m sorry to hear that! We’d like to further investigate this, can you message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com

    Thank you!

  2. My app is missing from my iPhone Home Screen and so is the download cloud button in apps

    My app is missing from iPhone Home Screen and so is the download cloud button in App Store and library

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  4. why can't the AOL APP be able to be loaded onto my brand new MAC desktop?

    WHY CANT AOL BE ABLE TO BE LOADED ONTO MY BRAND NEW MAC? THIS IS RIDICULOUS HAT IT CAN BE ON MY IPAD AND I PHONE AND NOT A BRAND NEW MAC

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  5. Worst server ever

    Locks me out every day, can’t send large emails that other servers have no issue with, going to delete and move to gmail as you never offer support to fix identified issues

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    Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you’re commenting on? Thank you so much, and have a great day!

  7. App issues

    Your told us we had to get the app to access our mail in smart phone. So I did but the phone mail app works better than your app...why!!!

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    Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you’re commenting on? Thank you so much, and have a great day!

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    While the connection you have been using may still work and was once the best, a better, more secure option is available. Basic auth is an older authentication method. A more secure authentication method called OAuth2 is now available. To ensure your account remains secure, we are requiring all applications to support OAuth2. You can of course continue to use your preferred email application after October 20th, however you need to follow these steps: https://bit.ly/AOLAppPassword .

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    Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you’re commenting on? Thank you so much, and have a great day!

  12. Picking Contacts - Chops off first letter

    Hi, when I pick a contact from my list it looks correct but when it goes into the To: column it’s chopped off. It’s missing the very first letter which of course then causes the email to fail. It wouldn’t be so bad if you could actually select it and correct it but you cannot.
    If you put it in the copy column it works fine.

    Is there any chance you can work on fixing this?
    Thank you so very much.
    Debbie

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  13. Impossible d’ouvrir certaines PJ

    Certaines photos sont qualifiées de «  trop grandes » par l’application alors que sur l’ancienne boîte mail ,sur le même téléphone ,elles s’ouvrent facilement .

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    Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you’re commenting on? Thank you so much, and have a great day!

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  15. Can I take the app off and still keep AOL?

    I like AOL but the getting e-mail in the app is distracting. I would rather just get my e-mail through the regular e-mail way.

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    Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you’re commenting on? Thank you so much, and have a great day!

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    Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you’re commenting on? Thank you so much, and have a great day!

  17. Please let me into my account!!

    For the billionth time....I log in, then nothing.
    Why????

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    As much as I would like to help you directly, for security concerns, we do not handle account-related information through this forum. Please contact our AOL Customer Support team at 1-800-300-5017 Monday – Friday (8 AM – 1 AM ET,) and Saturday (8 AM – 10 PM ET.)

    Best wishes,

  18. We're glad you're here

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    Please contact our AOL Customer Support team at 1-800-827-6364 Monday – Friday (8 AM – 1 AM ET,) and Saturday  (8 AM – 10 PM ET.) or go to help.aol.com for further assistance options.

  19. Calendar

    I keep getting old messages on a reminder how do you delete them altogether?

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    Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Keep us posted if you encounter any other issues.

  20. I don’t have my contacts

    I have the app but my contacts did not come over

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    Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Keep us posted if you encounter any other issues.

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