Please correct the annoying change to the AOL app that no longer allows it to open to my mail inbox but to a home screen,
Please correct the annoying change to the AOL app that no longer allows it to open to my mail inbox but to a home screen, causing an extra step to be taken to quickly check mail. It’s a waste of time.
I promise that this will be the end of my rant. Just needed to speak out and state that AOL has removed my review from the App Store because I confronted them on issues they clearly wish to sweep under the carpet.
Until AOL gets off their lazy cans, here is a workaround, which I suspect many of you might already be aware of.
1- save https://mail.aol.com as a bookmark.
2- Create AOL EMAIL webpage icon and save it to your phone’s Home Screen. I am an iPhone user and have discovered that Safari is easily the best browser for this particular purpose.
I’m curious as to why AOL has chosen not to fully address this very common complaint. In the App Store, all we get is a boilerplate remark that AOL is “always working hard to improve the app.” Hmmm 🤔
James Yamasaki commented
Please correct this. It is a critical issue for me. If the issue is not corrected I will terminate my accounts.
Steve Ayres commented
Perhaps AOL is collecting revenue from advertising this way? It’s bad enough that they have ads at the top of every folder - inbox, sent, drafts, and amusingly the spam folder too.
I like AOL email, it’s a nice short email address, ‘@aol.com’, although I have read claims that some people view the domain as old fashioned. The app however is now total trash. I’m now using apple’s built in mail app, and that does everything I want, without the advertising junk. If I want to occasionally check my spam folder, I’ll go to the web. And perhaps start moving everyone over to my new gmx.com email address.
HARRY KELLER commented
I thought I was the only one who hated this new feature. I also have two email accounts and I don’t like having to click on email because I am directed to news that I don’t care about. To the aol support who said it cannot be undone…********…I am a software developer and anything can be undone.
James Reulbach commented
YES - get rid of AOL NEWS - we want to go to our email account. The news is biased and depressing.
Logan March commented
Yes! We want email, not biased News.
Robyn Wells commented
Yes please stop defaulting to news. I have deleted the app until this gets updated. I want to go direct to email like it did prior to this awful version.
therealkid kid commented
Yes please! It’s annoying
Nicole Marzano commented
This is a very annoying "feature." We specifically use your application for email, hence why it should load first.
Ed CORBETT commented
Please fix this change to allow the app to default to my email. I am not interested in the news page at all
Rose Fairchok commented
Please change it back to default to the Inbox when choosing an email account to look at which is what I use the app for or at least make it a settings option for the user to default to their screen of choice. What was easy and working perfectly fine is now a pain to navigate.
A A commented
I absolutely agree. I just got off the phone with AOL tech and they said it’s a new feature that cannot be changed.
Currently when opening the iOS AOL App, its default is automatically opening to the View Category “HOME” instead of “INBOX” as the default.
Please create a solution to revert back to having the default the “INBOX” page since it’s the main purpose of the app, it’s the preferred solution for the complaints and of course it’s what is expected since it was originally designed that way.
Another option is to give end users a Settings option to change their View Category default page of their choice when automatically opening the AOL Mail app.
Please consider this suggestion to your next update.
I understand that it’s just one extra click, but it is actually annoying especially when you have two email addresses. Even after you click on the View Category “INBOX” for each email address, it will still automatically default right back to the “HOME” View Category when toggling between the email addresses.
I believe the new change is annoying for your end users is partially due to one of the standard unwritten rules for apps and websites which is to make every effort to simplify the end users experience by attempting to reduce the amount of clicks required to reach the desired applicable page.
I don’t believe it’s an “end users hate new change” issue because in this particular case most end users prefer clicking once to automatically see their inbox when opening their AOL Mail app because it’s convenient, again it’s the main purpose of the app and with so many other options to choose to retrieve news it’s literally decades late for almost all your end users to change their preferred news source. Besides, how is it possible to know if all the news is being represented or if it caters to an all political positions, all genders, all minority groups, human rights, etc. or is it full of fillers to distract from the real important issues of the country & the world like cooking recipes, entertainment, sports, celebrity news, “feel good” stories, fashion, etc or does it operate on an algorithm?
I’m sure some end users would prefer any of those, but the question is, how would one know what’s being reported and what’s not, will we see all news stations & sources or only contracted ones, how is it decided, etc.?
As I stated before, I’d guess that most end users already have a news source they prefer, know and trust for decades so the chance of “forcing” them to change by defaulting to the “HOME” page will just add to the annoyance.
I do think having options is a good idea for those who want to consolidate other sources of information along with managing their emails.
So in conclusion, I really am not a person who doesn’t embrace change and I actually despise the phrase, “because it’s always been that way”, but in this case, I really do think it’s the best solution for your end users to have options especially when you literally changed the default with no solutions. Maybe that was the purpose of your company’s decision for the sole purpose to ensure your end users noticed and experienced the “HOME” View Category page because after the analysis the results anticipated that only a low percentage would actually venture to view it on their own at all. Hopefully, you planned on only having no options to change it were temporarily until the next update.
Thank you in advance for the consideration of creating a solution to my suggestion.
RICHARD HEFTER commented
I agree. At least make it a settings option.
Stephanie Datwyler commented
Absolutely not interested in the News page. Please change the app back so it just opens to email.
LISA DIAMOND commented
This has also started to affect email when clicking on it when not in app. I had an email notification, I clicked on it and instead of opening email it just took me to Home Screen.
Sharon Foreman commented
This change alters standard default app behavior in place for some time and affects all users That it was implemented without also providing a settings option to allow us to override and select Inbox as the default screen on Open is such bad practice and beyond annoying.
ALVIN STALEY commented
Please return to AOL app opening on mail inbox!