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Aol.
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve AOL. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
177 results found
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delete option on saved folders or messages not showing everytime it is highlghted- fIX ASAP . thank you.
Delete option for saved folders or messages not showing everytime it is highlghted- kindly fix fIX ASAP . thank you.
Please, clear cache and cookies from your browser:
https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser. If you still have issues, please try another browser. -
NEWS CORRECTION
WHY I READ THE NEWS #1 WHEN FINISH INSTEAD OF GOING TO #2 NEWS IT GO # 37 IT IS A PAIN AL WAYS HAVE TO GO BACK PLEASE MAKE A CORRECTION IT IS A PAIN ALWAYS HAVE TO GO BACK EVERYTIME
Please try clearing your cookies, cache, history and footprints. To do so, go to: http://aol.it/1KTJUg6
If the issue persists, please email us at aolmailquestions@aol.com
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We have an help article about how to distinguish between AOL Certified Mail and scam emails. Please check it out: https://help.aol.com/articles/what-is-aol-certified-mail. If that email is not legit, please report it at this email address: tosgeneral@aol.com.
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TROLLS and the games they play
find out who is booting users out of comments to mail sign in Because it has happened to me at least 10-15 times and speed up your service I don't have these problems on ANY other website so I know it's on your end to take care of.
Please, clear cache and cookies from your browser:
https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser.This will eliminate the possibility of the issue being caused by cache stored on your browser.
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Still periodically kicking me off line. REALLY???
Still periodically kicking me off line. REALLY???
Please follow this help article and clear cache and cookies from your browser:
https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser
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FIX IT!
YOUR SOFTWARE ****! The lastest is trying to use "insert a hyperlink." Nothing pastes to the box and it pastes (as a bunch of characters and not as a link) to the email whenever it feels like it. TERRIBLE, AWFUL, AMATUER SOFTWARE.
Go to mail.aol.com, click on Options and go to Mail Settings.
In the left panel click on Compose and check the Use Rich Text / HTML Editing box.
If the issue persists, email us at aolmailquestions@aol.com
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Cannot log into AOL mail. Get blocked by guce.advertising warning. what is this about? It says below that you fixed it. I don't think so
what is this about? It says below that you fixed it. I don't think so.
In order to review the TOS and Privacy Policy, please temporarily disable any ad-blocker you have installed on your browser and then try to go to mail.aol.com and Agree to the new TOS.
You can also try on a different browser or on a private/ incognito session. Once you are logged into your email, you can enable your ad-block again
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Header Coulmns
I am having difficulty adjusting the header columns spaces be it on unified or new/old style inbox using chrome and edge. Also can you please change the color from red to black of the mail number indicator on the folder window pane. Looking forward for your prompt response on this matter. Thank you.
The only header you can modify is the “From” column. To change the color of the mail indicator, you can change your theme. Here’s how: Options → Mail Themes
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Stop profane and racial slurs in the game chat rooms.
The games are great. However the chat rooms are excessively profane and full of racial slurs Please give warnings to those offending. Especially Just words and Hearts.
If you are having an issue within a game chat, please review the following guidelines:
1. Ignore them. People feed off of your reaction. If we ignore them they won’t get the rush they need and they’ll go away.
2. Use the Flag feature in chat. Hover over the right of the comment where the 3 dots in a line are, then click the flag and submit the report.
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FIX AOL GAMES
Fix aol games. We have been asking for way over a year now and nothing gets done. Some cant get on the games to play and others dont have chat. So many people are going to other game sites. Just fix this like it was before. NOW
Thanks for reaching out about your experience with Games on AOL.com.
If you’re having trouble with an online game, there are a few easy fixes that could solve the problem. Try the solutions below in the order they’re given. If the first solution doesn’t fix the problem, try the next one.
1. Upgrade your browser
Our games run best on the latest browser technology
Upgrade Firefox: https://www.mozilla.org/en-US/firefox/new/?scene=2
Upgrade Chrome: www.google.com/chrome
Upgrade Safari: https://support.apple.com/en-us/HT2044162. Install the latest version of Adobe Flash: http://get.adobe.com/flashplayer/
3. Open Games on AOL.com on another browser
Try opening it on Firefox, Chrome, or Safari. If it works in another browser, continue to use that browser to play the game.4. Clear your browser cache
https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser
If you’re using Internet Explorer, you can also try to increase the cache size.5. Install Java: http://www.java.com/en/download/
6. Clear your Java cache:
How to clear your Java… -
Often the best, quickest way to fix a problem with sending an email is to simply try sending it again.
If that doesn’t work and you continue to see “The message was not sent because of an error”, you should verify that the letters “AOL” or “A.O.L.” are not part of your account’s Display Name as this will cause issues with sending mail from your account.
If you’ve recently recovered a compromised account, be aware that spammers sometimes change an account’s Display Name. It’s worth checking. Here’s how:
1. Click Options in the upper-right corner of Mail, then select Mail Settings.
2. In the column on the left, click Compose, then scroll down to the Display Name area in the middle of the page. If the name has AOL or A.O.L. in it, change it to avoid problems sending email from the account.
3. When you’re done, click…
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Why is AOL the only service that has certificate pop-ups every 2 seconds?
Why is AOL the only service that has certificate pop-ups every 2 seconds?
Certificate issues are caused in many cases by the incorrect date/time on your computer or an outdated browser. Please check the date/time on your system, and make sure they are correct. If this is not the case, you will need to update your browser to the latest version or install another browser if there are no updates available for your default one.
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We are unable to replicate your experience with Boredom Therapy constantly loading.
Please try the following steps:
- clear cache and cookies from your browser
- switch between Wi-fi and Mobile Data on your device
- update the browser you are using to its latest version. -
Where is Fox News? Why are you discriminating?
Why are you continually blocking Fox News?
I have paid for AOL for over 25 years.
I know you are not a USA company and I doubt you care about one person-Take my money and don't deliver product!Thanks for your feedback. You can change the source of content on the homepage. Click News on AOL below LATEST HEADLINES. A drop down will appear with multiple new sources, click on the one you would like to view and the LATEST HEADLINES will automatically refresh. This can be applied for all 5 news options in that row (i.e. Entertainment, Lifestyle, Sports, Finance, Latest).
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cursor jumps around during typing
cursor jumps around while typing-causes major mistakes
Please try our 3 troubleshooting solutions:
1) Refresh your browser window
2) Clear Browser Cache
If step 1 does not help, please try clearing your browser history, cookies and cache. In many cases, you can use the following handy shortcuts:
- Ctrl-Shift-Delete (Windows)
- Command-Shift-Delete (Mac)For detailed instructions, please visit this help article and choose your browser:
How to clear cookies, cache, history and footprints in your browser: http://aol.it/1KTJUg6**Please uncheck all items except those related to web browser cache, history and cookies. If you do not uncheck passwords, this step will clear any passwords stored in your browser, so you may be prompted to login to sites which previously kept you logged in automatically.
3) Try a different Browser
If steps 1 and 2 do not resolve the issue, please try using a different browser — for example, if you are using Firefox, please try Chrome or…
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as for AOL weather it is depicting SUNSHINE at 4 and 5 am-hard to believe since daylight isn't until about 7 here-DUMB and inaccurate as hel
The Sunshine icon is shown for 4 am and 5 am, hard to believe when it isn't even daylight until about 7--some kinda DUMB !
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fix the lobby ***** ok9/12/18 theres know lobby at tables
fix lobbies ongin know lobbies at tables
Please make sure that you are using the latest version of the Chrome browser. To check for the version press the menu button(3 dots line) then go to Help > About Google Chrome.
- Don't see your idea?