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This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve AOL. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
177 results found
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I comment on aol news stories, and they wont get posted1
When I post a comment on an news article, they are only posted for half a second and then disappear, what can be done? AOL told me to contact you, that you could help.
Images and some comments will be flagged in our system prior to becoming public. Here are some reasons why your comments may be flagged:
- Language (Examples may include: all caps, inappropriate words, etc.)
- Suspicious IP
- Any Image In order to create the best possible experience for everyone, we request that you abide by the AOL Community Guidelines, our core code of conduct, in all of your activities on AOL Services.For more information, please view our community guidelines: http://legal.aol.com/community_guidelines/
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why have you stopped posting readers comments on news articles
Why can I not read or post comments on news story's any more
We’re sorry for the difficulties encountered while trying to participate in the AOL community. The comments section is located at the bottom of the articles under Conversations. You can view all your posts in your Profile under Latest Activity. To view your Profile, click your Name in the comments section, then choose Profile.
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Get the headlines working. Print and pictures are not coordinated; print stays on "1/81" while pictures move on without their own headling.
Bring the headlines in print and their matching pictures together. Try it yourself. The printed headline does not change as one moves from picture to picture.
Thank you for your report. In order to fix this issue, please disable the adblocker on AOL.com.
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Please update/correct feeds for Local and Weather for Zip code 32309. No update for three days!
Correct feed for Local News and Weather for Tallahassee FL 32309
Thank you for contacting us. We are happy to try to help and apologize for the inconvenience. If the local information on your homepage is incorrect (such as the weather report for a different location), please try these two solutions:
#1. Verify your location. This can be done by making sure your correct City, State is in the top left of your Welcome Screen. If it is not, please click “Update Your Location” under Local News and Weather, enter your Zip Code and press Save. Then try going to Weather.aol.com to see if this information is aligned with our weather source Weather.com.
#2. Clear cache, cookies, history, and footprints in your browser then repeat the instructions about in #1.
If the issue persists, email us at aolmailquestions@aol.com.
Thanks!
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Too much content. Pages don't load. Can't read news stories.
Not an idea, just a suggestion. I would be more prone to scroll through and read your news stories if the pages would load faster. You have too much content. I am not on dial-up anymore, not using Wi-Fi, rather, I'm directly connected to cable and still, each time I click on a news story, I can't scroll down the page to read it because it simply won't load. In fact, it ties up my computer (page freezes) to the extent that I have completely stopped reading your news feed. Once in a blue moon, I'll try again, and without…
We have a solution for you, please clear your browser history, cookies and cache here’s how: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser
Also, make sure that you have the latest version of the browser installed. You can try using a different browser.
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Remove Russian trolls from your comment section.
Remove Russian trolls from your comment section.
Please follow the instructions below to report a comment:
1. Sign in.
2. Hover over the right side of the comment.
3. Click the drop-down arrow, then choose Report.The message is now flagged and hidden for you.
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delete guce.advertising.com
delete guce.advertising.com it stop you from logging in. guess its time to cancel aol
Hello there,
We have a solution for you, please try these steps: 1. Go to Internet Options 2. Go to the second tab(“Security”) 3. For the first zone, named “Internet” – press Reset all zones to default level 4. Go to the third zone: “Trusted Sites” and click on “Sites” 5. Type in guce.advertising.com then click on Add and Close 6. Hit Ok and reboot the browser. We also recommend accessing your account on a different browser (Chrome, Firefox, Safari)
Thank you!
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When you see incorrect local information (such as the news or weather for a different location) on your Welcome Screen, you may want to verify your location is correct. This can be done by making sure your correct City, State is in the top left of your Welcome Screen.
If it is not, please click “Update Your Location” under Local News and Weather, enter your Zip Code and press Save.
If this does not work, please clear your cache, cookies, and history.
Here is an article for instructions: aol.it/1KTJUg6
Then try adding in your Zip Code again. -
Get Rid of the Message Boards
If you're not going to fix them so they jam every other second, then get rid of them already.
We have a solution for you, please clear your browser history, cookies and cache here’s how: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser
Also, make sure that you have the latest version of the browser installed. You can try using a different browser.
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after logging on view option
When I logon to my aol account, I want to go to my email account. I do not need or want to see the news feed. I just want my email.
Please consider fixing this.I do not want have to click this and click that to access my mail.
You can easily disable the ‘Today on AOL’ news feed by following the steps below:
- Click the ‘Options’ menu located in the top right corner of the screen
- Select ‘Mail Settings’
- In the ‘General’ tab, uncheck the ‘Show me Today on AOL when signing in’ featureThis will allow you to go directly to your Inbox when signing in to your email account.
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FIX THE COMMENTS SECTION!
Every time I click the box to type a comment the whole comment section disappears. This has been going on for over a week now. When are you going to fix it?
I think we may have a solution for you! Try clearing your cookies, cache, and history by following the info here: aol.it/1KTJUg6
You can also try using a different browser.
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FIX AOL GAMES
Fix aol games. We have been asking for way over a year now and nothing gets done. Some cant get on the games to play and others dont have chat. So many people are going to other game sites. Just fix this like it was before. NOW
Thanks for reaching out about your experience with Games on AOL.com.
If you’re having trouble with an online game, there are a few easy fixes that could solve the problem. Try the solutions below in the order they’re given. If the first solution doesn’t fix the problem, try the next one.
1. Upgrade your browser
Our games run best on the latest browser technology
Upgrade Firefox: https://www.mozilla.org/en-US/firefox/new/?scene=2
Upgrade Chrome: www.google.com/chrome
Upgrade Safari: https://support.apple.com/en-us/HT2044162. Install the latest version of Adobe Flash: http://get.adobe.com/flashplayer/
3. Open Games on AOL.com on another browser
Try opening it on Firefox, Chrome, or Safari. If it works in another browser, continue to use that browser to play the game.4. Clear your browser cache
https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser
If you’re using Internet Explorer, you can also try to increase the cache size.5. Install Java: http://www.java.com/en/download/
6. Clear your Java cache:
How to clear your Java… -
why must i type my nicknam everytime i comment
this is a question....i had to type nickname in everytime i bommented on a news story today...i mean every comment on the page...why
Make sure that you are logged into your account when you want to comment to an article. If you are logged in your nickname should appear every time.
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Get My Favorites to Work Again!
All of a sudden My Favorites folder is empty. What the heck happened?
We would like to have one of our Mail Support agents look more into this. Please reach out to them at aolmailquestions@aol.com
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For 3 days i have not been able to click on the revolving news
the news in the box ,that revolves up tp 60 storys, cannot be accessed by clicking on them
I think we may have a solution for you! Try clearing your cookies, cache, and history by following the info here: http://aol.it/1KTJUg6
You can also try using a different browser.
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Improve customer service!
In July 2018, we asked for our account to be deleted. We followed the instructions and could not delete account. They said that if we did not go into the account at all, it would be deleted (did not say suspended). Yesterday, we called AOL and asked if the account was deleted and they said no, because we were still getting unwanted e-mails. After 57 minutes on hold and on the phone with Sebastian, there finally was a quick fix that took less than a minute. I kept asking to speak to a supervisor to no avail. This truly was…
Thank you for your patience while we reviewed your feedback.
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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don't like how you collect and use our info--emails should be private
don't like how you collect and use our info--emails should be private
We take your concerns seriously, so we have a dedicated team to address this type of inquiry. Use the steps below to contact a specialist directly.
1. Go to our Privacy Policy at policies.oath.com/ie/en/oath/privacy/index…
2. Click Privacy Centre on the left.
3. Scroll down to the bottom and click feedback form. -
je voudrais avoir la page d'accueil en Français comment faire ?
je voudrais avoir la page d'accueil en Français comment faire ?
MerciPlease try clearing your cookies, cache, history and footprints. To do so, go to: http://aol.it/1KTJUg6
If the issue persists, email aolmailquestions@aol.com
Thanks!
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Stop profane and racial slurs in the game chat rooms.
The games are great. However the chat rooms are excessively profane and full of racial slurs Please give warnings to those offending. Especially Just words and Hearts.
If you are having an issue within a game chat, please review the following guidelines:
1. Ignore them. People feed off of your reaction. If we ignore them they won’t get the rush they need and they’ll go away.
2. Use the Flag feature in chat. Hover over the right of the comment where the 3 dots in a line are, then click the flag and submit the report.
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This issue might be caused by an outdated browser. Please make sure your browser is up to date.
If you continue to experience issues after updating the browser, please try our 3 troubleshooting solutions:
1) Refresh your browser window
2) Clear Browser Cache
If step 1 does not help, please try clearing your browser history, cookies and cache. In many cases, you can use the following handy shortcuts:
- Ctrl-Shift-Delete (Windows)
- Command-Shift-Delete (Mac)For detailed instructions, please visit this help article and choose your browser:
How to clear cookies, cache, history and footprints in your browser: aol.it/1KTJUg6**Please uncheck all items except those related to web browser cache, history and cookies. If you do not uncheck passwords, this step will clear any passwords stored in your browser, so you may be prompted to login to sites which previously kept you logged in automatically.
3) Try a different Browser
If…
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