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Aol.
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve AOL. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
177 results found
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In order to access your AOL Favorites from a browser, please follow these steps:
1. Go to aol.com/favorites
2. Click on ‘Log in/Join’ on the top right.
3. Type your AOL username and password and sign in. -
Aol Certified mail INdicator
Aol Certified mail Indicator is not working, no Idea if emails are legitimate or not, using webmail, internet explorer browser.
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Encryption issue on microsoft platform and into the webmail and aol desktop gold.
Emails copied from microsoft word is having encryption issues on webmail and aol desktop gold. Please update me once issue is fixed.
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Why do you put those LIKE and DISLIKE hands under the comments if you're not going to allow them to be recorded? *******@aol.com
Why do you put those LIKE and DISLIKE hands under the comments if you're not going to allow them to be recorded? ******@aol.com
I think we may have a solution for you! Try clearing your cookies, cache, and history by following the info here: http://aol.it/1KTJUg6
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When you see incorrect local information (such as the news or weather for a different location) on your Welcome Screen, you may want to verify your location is correct. This can be done by making sure your correct City, State is in the top left of your Welcome Screen.
If it is not, please click “Update Your Location” under Local News and Weather, enter your Zip Code and press Save.
If this does not work, please clear your cache, cookies, and history.
Here is an article for instructions: aol.it/1KTJUg6
Then try adding in your Zip Code again. -
viewing member profiles
How can we view a members profile on aol and or on aol poker
The feature that you are referring to is not available.
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Problem(s) with outsourced function
The "Conversation" section at the bottom of news articles continues to be plagued with technical problems. e.g. for months now when trying to review my "activity" after viewing a few entries there is a supposed live link that says "Show 5 more..." or whatever the number of posts for that particular article. It DOESN'T WORK and apparently no one has attempted to fix it. I've been on AOL for 20 years next month and participating in the so called "conversations" for going on two years.
That outsourced function has been a major source of frustration!Clear cookies, cache, history, and footprints in your browser and try again.
Here’s how: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser
If the issue still persists try another browser.
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Please give me someone that I can talk to about my problem - technical assistance.
Starting yesterday, Aol keeps pushing old emails (that I have already read, deleted or filed) to my Outlook at the rate of 9,000 emails for the past year. Why did this start happening? I got rid of 9,000 emails last night and today it keeps trying to reload them! What's up with that?
In most cases this issue is caused by the POP protocol’s “Leave a copy of the message on the server” option. Because POP only downloads mail that is in the Inbox, you can move the mail from the Inbox to another folder in your account online (log into http://mail.aol.com from a desktop computer) before taking the email application online, to avoid getting old emails downloaded again. Also, please re-add your account using the settings from this help article: https://help.aol.com/articles/how-do-i-set-up-other-email-applications-to-send-and-receive-my-verizon-net-mail
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You can stop asking for my AOL password every five minutes and forcing Yahoo's search engine to be my default!
I am interrupted continually by popups asking that I provide my AOL password, or my system can't make a connection--every five minutes or so. This is particularly annoying if one is using one's computer for work purposes. Additionally: my default search engine is Google, which I trust more than I trust Yahoo, after the last breach--yet you keep overriding it and force Yahoo as the default.
Please, clear cache and cookies from your browser:
https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser. This will eliminate the possibility of the issue being caused by cache stored on your browser. -
Fix stability with Unroll.Me app
I use the unroll me app and for my aol account it constantly unauthorizes my account and I have to keep reauthorizing it and then it still won’t work. I also have a gmail account enrolled in unroll me and it NEVER has an issue. Please fix this so I can continue using your service.
Please delete and re-add the account.
Check the Incoming mail server settings in your email application, and make sure they match the IMAP/POP settings in the section titled “AOL Mail POP and IMAP settings” from the following help article: https://help.aol.com/articles/how-do-i-use-other-email-applications-to-send-and-receive-my-aol-mail
The incoming and outgoing mail servers require SSL enabled for all ports, and also the username field in the account setup needs to contain your full email address, including @aol.com at the end.
In case your server settings are correct, open the link below (and sign in if necessary), and make sure the option “Allow apps that use less secure sign-in” is turned ON.
https://login.aol.com/account/security
After this turning ON this option, check if your mail application is able to connect. If the problem persists, verify if the “Two-step verification” option on the Account Security page (the URL above) is turned ON or OFF.
In case this…
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I cannot log in -- !!!!###@@@%%%% unhappy !!!!!!!
let us sign in !!!!!!!!!!!!!!!!#################****************unhappy
Please use an alternate email address to send our team an email regarding your issue at this address: aolmailquestions@aol.com.
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Have you got a uk number to ring
Forgotten password n you give us a number but it’s not in the uk
We no longer provide phone support in the UK, the team can be reached here going forward: help.aol.co.uk/email-support
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Clicking on the main screen does nothing. Is this site dead?
Please fix your site. Every time I come here my experience is worse.
I think we may have a solution for you! Try clearing your cookies, cache, and history by following the info here: aol.it/1KTJUg6
Also, please try using another browser.
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MAKE IT EASIER TO INCREASE THE FONT SIZE IN AOL MAIL...THANK YOU
MAKE IT EASIER TO INCREASE THE FONT SIZE IN AOL MAIL...THANK YOU
You can increase or decrease the font size by holding down the “Ctrl” key and scroll down or up using the mouse wheel. Another method is holding down the “Ctrl” key and press “+” for increasing or “-” for decreasing. If you want to change the font size when composing emails please go to Options→Mail Settings→Compose→Rich Text / HTML.
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WHAT THE HECK??? Fix the 100 max recipient issue!!
I've managed a large project for many years with a distribution of 500+, and yesterday I began getting "too many recipients" failure messages! Just called your tech help, and the rep VERY apologetically explained about your migration to Yahoo, and the recipient limits imposed during this process. This makes frequent and necessary communication on large projects virtually impossible!
Unfortunately, what you’re looking for is no longer offered in the current version of AOL Mail. If you’ve received a notification that a limit of the number of sent emails was reached or you’ve sent to too many contacts, you’ll need to wait before you can send more emails.
Because of our antispam policies, we do not disclose the specific limits on the number of emails you can send or the number of contacts you can email at once. Nor do we disclose the waiting period before you can continue sending emails. I apologize for the inconvenience.
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je voudrais avoir la page d'accueil en Français comment faire ?
je voudrais avoir la page d'accueil en Français comment faire ?
MerciPlease try clearing your cookies, cache, history and footprints. To do so, go to: http://aol.it/1KTJUg6
If the issue persists, email aolmailquestions@aol.com
Thanks!
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News articles don't open as they used to. Pictures are thumbnails!!!!
Articles do not open except as a column, photos are thumbnails! Doesn't happen in Firefox, only Safari. FIX IT!!!!!
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I have not been able to delete my email messages for a while now. A message keeps coming up saying that a problem was encountered.
Please tell me why I have not been able to delete my email messages lately.
We have a couple of troubleshooting steps for you to try.
1) Refresh your browser window
2) Clear Browser Cache
If step 1 does not help, please try clearing your browser history, cookies and cache. In many cases, you can use the following handy shortcuts:
- Ctrl-Shift-Delete (Windows)
- Command-Shift-Delete (Mac)For detailed instructions, please visit this help article and choose your browser:
How to clear cookies, cache, history and footprints in your browser: http://aol.it/1KTJUg6**Please uncheck all items except those related to web browser cache, history and cookies. If you do not uncheck passwords, this step will clear any passwords stored in your browser, so you may be prompted to login to sites which previously kept you logged in automatically.
3) Try a different Browser
If steps 1 and 2 do not resolve the issue, please try using a different browser — for example, if you are using…
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Http/1.1 Service Unavailable
WHY CAN'T YOU GUYS KEEP AOL OPERATING RIGHT. NOW A 1.1 SERVICE IS NOT WORKING, COME ON?????
Please, clear cache and cookies from your browser:
https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser. This will eliminate the possibility of the issue being caused by cache stored on your browser.
- Don't see your idea?