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This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve AOL. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
55 results found
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Bytefence
I have a program called Byte Fence that comes up every few seconds whenever I'm using my computer. I want this sales pitch for Byte Fence to go away.
We would like to have one of our Technical Support agents look more into this. Please reach out to them at: 1-800-827-6364.
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Provide means to report a malfuntioning features on AOL Mail
The AOL News, Weather, Entertainment feature on AOL Mail is malfunctioning on my desktop PC and there is no way to report this glitch to have it fixed. The "help site" does not address this issue nor does "send us an email".
Thank you for sharing your experience. If you are encountering issues with the news carousel not working properly, please note that this issue is already being looked in. There are several ways to reach out to us for any issues you encounter with the AOL Products. If you want to provide feedback, please continue to submit suggestions here on the UserVoice platform. Should you encounter any technical support you can email our technicians via aolmailquestions@aol.com or you can call in at 1-800-827-6364.
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I need tech support, I am a paying customer.
Hire more people.
Hello,
You can reach our tech support team by calling 1-800-827-6364.
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well, you could answer the question instead of telling me the question was answered before it was even asked.
I'M SO GLAD YOU THINK IT WAS RESOLVED. PLEASE TELL ME HOW IT WAS RESOLVED SINCE I STILL HAVE THE PROBLEM.
KENNETH
Responded
Well, you could let me read my mail. All too often (like now again) all I get is that you are having trouble with that and that I should try
(No Status) → Responded
The issue with AOL Mail is now resolved. We appreciate your patience with us.We want to have one of our mail support agents look more into this. Please send an email to aolmailquestions@aol.com with as many details as possible, including your username.
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Can you please tell me just why now when I click on my mail everything such as new mail, old mail etc is all in German I guess it is now?
Can you please tell me just why now when I click on my mail everything such as new mail, old mail etc is all in German I guess it is now?
We have a solution for you, please clear your browser history, cookies and cache here’s how: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser
Also, make sure that you have the latest version of the browser installed. You can go to mail.aol.com using a different browser.
If you encounter the same issue again, please contact the Customer Support team at aolmailquestions@aol.com.
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email service dead
No email? REALLY! What is happening? I need to send and receive important correspondence. No longer dependent on snail mail. Why can't I get my emails? What is AOL doing?
We want to have one of our mail support agents look more into this, please reach out to them via email at this address: aolmailquestions@aol.com.
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Please try clearing your cookies, cache, history and footprints. To do so, go to: http://aol.it/1KTJUg6
If the connectivity issue persists please reach out to our mail support agents via email at this address: aolmailquestions@aol.com.
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LOST A CUSTOMER
I am a verizon email now aol customer. Called for assistance due to the issue with having my Mac mail receiving my verizon AOL emails. I've been dealing with this for two days. Finally called AOL customer service and spoke to Joe. He took my name and email then listened to what I had to say. Next thing I know he tried to sell me technical support for $14.95. I just needed him to help me log in. AOL is doing this on purpose to sell their services. I am knowledgable with the computer and tried the port settings and…
We would like to have one of our Mail Support agents look more into this. Please reach out to them at: aolmailquestions@aol.com
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System Mechanic
Question:
I have been going through this **** for days. I received your product/service through my Preferred Customer Statues with AOL.
The past week I have had NOTHING but problems with System Mechanic. AOL cant/wont help me (even though they supplied it, they have NO CLUE !!! And I have to RE-Download program every Morning at sign-in.), SO... They send me to you, But, Your customer service S*CKS, the FREE articles you "lead" me to are Useless, and you wont talk/chat with me unless I purchase premium. I have been dealing with this all week , even HOURS on line…Please contact our AOL Customer Support team at 1-800-827-6364 Monday through Friday between 8 AM to 1 AM ET, and Saturday between 8 AM and 10 PM ET.
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My friends are saying that I keep asking for their friend request, and I am not doing that. How can I make it stop doing that. Ifdoesn't sto
Make this system stop asking for friend request, if it doesn't stop I have to cancel my service...
Please email our technicians at aolmailquestions@aol.com and one of my colleagues will further look into this.
Thank you!
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Changing payment method.
Changing payment method.
Call us
use your phone numer for security,
BUT, NO PHONE NUMBER TO CALL
Are we supposed to start with 1 (000) 000-0000 and increment until AOL is contacted?Let me put you in touch with one of our Technical Support agents. They can be reached by contacting our AOL Customer Support team at 1-800-827-6364 Monday through Friday between 8 AM to 1 AM ET, and Saturday between 8 AM and 10 PM ET.
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By marking messages as Spam or Not Spam you are customizing your personal Spam filter to learn what is spam and what is not.
Emails will be tagged as a spam depending on the behavior it was sent or on the spam controls of the recipient. If there are links, images or phrases that AOL Mail service deemed as a spam based on the complaints of other members, it will automatically go to spam folder. If the mail was sent as a mass mail, it will automatically go to the spam folder as well.
Also, please make sure this email address is added to your Contacts list.
If the issue persists, please contact one of our Email Support specialists, at aolmailquestions@aol.com
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Stop showing terrorists pictures. What is wrong with you guys?
Stop showing terrorists face and image. Disgusting but this is AOL not something I actually respect. Off topic: when I tell a website to send me a confirm email I EXPECT THE EMAIL. It's happened thousands of times to the point I use GMAIL instead. Awful website
Please refer to the following help article: https://help.aol.com/articles/fFix-problems-reading-or-receiving-aol-mail
If the issue persists, please email aolmailqueries@aol.com.
Thanks!
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Shameful that your financial provider has so many inaccurate quotes for extended periods with no disclaimer...off by $1000s in my portfolio.
Shameful that your financial provider has so many inaccurate quotes for extended periods with no disclaimer...off by $1000s in my portfolio, only responses from "support" have been the same form letter several times with excuses and apologies for "the inconvenience"...FIX IT or warn people...at least take responsibility for the miserable and misleading information...
Thank you for reporting this. Please reach out to SigFig by email at aolfinance-support@sigfig.com so they can further investigate.
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fix your aol games web site
make sure site is working, my slot games tiers advance calculator is stuck now for about a month. I am playing 1000's of games but it does not advance even with the 2xp that masque gave me. tier gauge is supposed to be in a bright color but mine is just grey.
For assistance with scoring or missing coins, please e-mail Masque directly at aolsupport@masque.com. Thanks again for your comments.
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Let me put you in touch with one of our Technical Support agents. They can be reached by contacting our AOL Customer Support team at 1-800-827-6364 Monday through Friday between 8 AM to 1 AM ET, and Saturday between 8 AM and 10 PM ET.
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E-Mail notification
If I read my AOL E-Mail you need to erase the notification that I have E-Mail from my AOL home page faster. The notification that I have mail 15 to 20 minutes after I've read it is ridiculous.
We would like to have one of our Mail Support agents look more into this. Please reach out to them at aolmailquestions@aol.com
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what happen tu mi email.com
what happen tu mi e mail
Please email our technicians at aolmailhelp@aol.com. They will be more than happy to further assist you.
Thank you!
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Spam, email frustrations, leaving
My idea is dropping my AOL account if it continues to be so freaking annoying to get my mail. I can no longer access my mail daily on my phone. I started signing in on Safari and now I get the 😤amazon spin the wheel 💩 every time I try to do anything. It won’t be long until i say I am done with AOL. I don’t want spam or frustration when I access my mail. If that can’t happen I know there are others available.
ThanksFor further assistance, please contact our technicians by emailing them at aolmailquestions@aol.com
Thank you!
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The site information icon (the green lock in the address box) changes when opening emails containing embedded images (mostly newsletters) which are transmitted in the HTTP protocol. Since the AOL Mail page is using the Hyper Text Transfer Protocol Secure protocol (HTTPS), loading an HTTP image in an HTTPS session does not compromise security. All authentication cookies and data is passed over HTTPS so rest assured you’re safe with us!
If you need immediate assistance, please call us at 1-800-827-6364.
Thanks!
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