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124 results found

  1. AOL needs to work on it's billing system immediately!

    Updating billing is ridiculously cumbersome.

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  2. by not censoring anything a conservative says

    be a neutral site and hear both sides

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    1 comment  ·  Admin →
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  3. AOL Help is useless and a waste of time

    Why doesn't AOL be honest about providing help. From the get-go, admit that you don't want to answer help inquiries. Being forthright about such matters would save a lot of time and effort. I'd appreciate honesty, in fact much more the dancing that AOL currently uses. You might even start a trend! If you don't want to help (or can't!), say so.

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  4. Password reset

    it is really poor customer service to not help reset a password. Forcing users to sign up for a service that they may not need or use ever again does not make a person want to use your services. There are other free email accounts that can be used in your place.

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  5. I would like to clear all ads, offers and any extraneous information from AOL except Mail. I never use nor want any messages from AOL.

    I value my AOL email which I have had for many years. All of the other business that comes along is an obstruction and creates enormous resentment toward AOL. Many times I have wondered about switching to my GMAIL account which doesn't have these burdens and increasingly the weight of the extraneous garbage that AOL assaults me with has created a true hatred for your service because of it. So why not give paying users like me a chance to tune out all of the **** that comes along with AOL accounts and unnecessarily burdens my computer, wastes my time…

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  6. We're glad you're here

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    1 comment  ·  Admin →
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  7. We're glad you're here

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  8. There is no reason to reject my posts for the past two months. Stop blocking people for no reason!

    There is no reason to reject my posts FOR THE PAST TWO MONTHS! Stop blocking people for no reason (or to forward YOUR agenda!).

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  9. Stop the animal abuse ads. You are sick

    Stop the animal abuse ads. You are sick to show this

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  10. Shut down comment sections!

    The comment sections have become so mean, nasty and inappropriate. They are extreme right propaganda. No matter the subject they all mention the failures of Joe Biden and "the libs".Yet there are no counter comments allowed all "the libs" are now flagged and can't post.Enough spreading hate, AOL/Verizon.

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  11. say anything about their precious covid pandemic that they love so much and they ban you.

    i commented on two news articles over how governor ron desantis is handling covid in florida. one where he's banning mask and vaccine mandates and they removed that whole news article because ohh no we can't let people think freely. and then the other news article stating florida now has a very low daily covid rate compared to other states and after that comment i'm banned. aol is the covid loving nazis.

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  12. for 6 months aol blocking my posts

    for 6 months aol blocking my posts

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    1 comment  ·  Admin →
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  13. We're glad you're here

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  14. WHY am I not allowed to post anything???

    Even if I type "HELLO" into a comment box, it gets REJECTED saying that I violated aol policy....WHAT???
    Who is running this thing?

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  15. In AOL Help you quote, 'make a POSITIVE change'

    POSITIVE change?? Would you PLEASE stop all your NEGATIVE, and BIAS, hateful conservative bashing, Trump bashing news articles on the front AOL headline page that I access as my start page? It's disgusting!

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  16. Your Comments section is not user friendly and also getting flagged for the slightest comment that goes against the left's socialist agenda

    Why can't I get to my comments when I see that there's a response? First, you have me flagged for some reason, probably because I don't go along with the leftist narrative; however, I was flagged for using the word ***, really? When I click on my notifications, AOL doesn't take me back to that conversation point, and I have to search to find the response. It should take me right to the comment.

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  17. logging in from Toronto public library

    It seems I attempt to login many times from a public computer before finally gaining access to check aol emails. Any advice?

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  18. Password acceptance ?

    I need password acceptance !

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    1 comment  ·  Admin →
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  19. Why now so difficult to sign in??

    Go back to the old AOL, which made signing in a snap!

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  20. I am trying to find out why my Outlook had no new emails, and AOL has!

    Outlook, my usual email service has had no new emails for 2 days, since I received an email from AOL informing that all as of 8/22 all mailboxes would be closing. Is this a scam?

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