Skip to content

AOL Help

AOL Help

If you would like to provide feedback for a particular AOL product, please visit our feedback site to select the particular product you wish to provide information about.

This forum is for you to make suggestions and provide thoughtful feedback about the AOL Help site. We’re always trying to improve our site and we can use the most popular feedback to make a positive change!

This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.

Tell us how we can improve AOL Help. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.


124 results found

  1. Moderator is blocking my post for no reason.

    My post are blocked for no reason.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. Why are you rejecting my posts! Answer please!!!

    Answer why my posts are being rejected!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. Stop censoring comments just because they differ from MSM narrative.

    Unblock me on the comment section. Censorship is un-American!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. deseo estas ventanas en español

    Deseo tener mi correo de AOL en español, Gracias

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. stop charging for support, when we already pay for service - ($26.99 monthly).

    why pay for extra service support when we already pay for monthly service. when I finally get on the AOL chat, they give me the wrong information anyway, to assist in troubleshooting a problem. 1.) McAfee caused a problem, slowing my computer to a crawl. 2) I was hacked, which never should happen on AOL anyway.Service sucks.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. Fix your e-mail support option link

    Nothing happens when I click on it and no one is available to chat … nor is the address listed anywhere that I can find.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. Blocking posts that are innocuous. Why?

    I can understand blocking an insensitive or harmful post, but to block ALL posts is censorship. Blocking a political post now and then I understand, but to block ALL posts, no matter what is ridiculous and as a paying member of AOL, I want my posts to NOT be blocked. Please unblock my account now!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. your customer service is HORRIBLE

    Your customer service is HORRIBLE

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. HELP should be free or else it forces us to go to gmail when we would like to stay with AOL.

    I need help to unfreeze receipt of emails after I was hacked. But I can't get help without signing up for free trial and giving cc information, which means I have to switch to gmail after 30 years of using aol, which I would prefer not to do. You need free AOL help.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  6 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. Unable to get my e mail. HELP!!

    Unable to get my AOL email. HELP!!
    garbadesource@aol.com

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. What is going on in the comments section?

    So many people are stating the same thing here!! Will anyone from any company that is aol, respond and do something about it!!
    There are horrible comments from mostly republicans, because the absolutely trash democrats. Why are you allowing this? And are these comments generated by republican groups/bots? It would make sense if republicans were behind this situation. These people then flag all the democrats so our voices don't get heard. Hello! Anyone in there?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. AOL Help is useless and a waste of time

    Why doesn't AOL be honest about providing help. From the get-go, admit that you don't want to answer help inquiries. Being forthright about such matters would save a lot of time and effort. I'd appreciate honesty, in fact much more the dancing that AOL currently uses. You might even start a trend! If you don't want to help (or can't!), say so.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. Password reset

    it is really poor customer service to not help reset a password. Forcing users to sign up for a service that they may not need or use ever again does not make a person want to use your services. There are other free email accounts that can be used in your place.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. There is no reason to reject my posts for the past two months. Stop blocking people for no reason!

    There is no reason to reject my posts FOR THE PAST TWO MONTHS! Stop blocking people for no reason (or to forward YOUR agenda!).

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. WHY am I not allowed to post anything???

    Even if I type "HELLO" into a comment box, it gets REJECTED saying that I violated aol policy....WHAT???
    Who is running this thing?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. Your Comments section is not user friendly and also getting flagged for the slightest comment that goes against the left's socialist agenda

    Why can't I get to my comments when I see that there's a response? First, you have me flagged for some reason, probably because I don't go along with the leftist narrative; however, I was flagged for using the word ***, really? When I click on my notifications, AOL doesn't take me back to that conversation point, and I have to search to find the response. It should take me right to the comment.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
← Previous 1 3 4 5 6 7
  • Don't see your idea?

AOL Help

Categories

Feedback and Knowledge Base