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393 results found

  1. Better help on phone calls for help

    My Favorites folder lost all of my folders ever since the "upgrade" to email. Called help and got some one who cannot speak english very well then my call was disconnected. Needless to say I got no help and still do not have my folders. I've been a member since 1997.

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  2. HATE HATE HATE HATE WHAT YOU HAVE DONE!!!!!! aRE YOU LISTENING TO YOUR FEEDBACK???? wE WILL ALL BE LEAVING aol UNLESS YOU RETURN BACK ....

    HATE HATE HATE WHAT YOU'VE DONE TO YOUR CUSTOMERS./ NO ONE IS LISTENING!!! WE WILL BE LEAVING YOU UNLESS YOU REVERSE BACK TO THE PREVIOUS VERSION. WE CAN'T STAND WHAT YOU'VE DONE, AND THAT YOU'RE NOT LISTENING TO THE FEEDBACK WHICH YOU'VE REQUESTED. ARE YOU GOING TO RETURN TO THE PREVIOUS VERSION, OR ARE WE ALL GOING TO LEAVE TO ANOTHER SERVER. THIS IS A
    RIDICULOUS NEW FORMAT WHICH YOU'VE FORCED UPON US!!!!!!!

    180th ranked

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  3. 73rd ranked

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  4. 73rd ranked

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  5. Password generated app

    Why isn't this working?????

    26th ranked

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  6. AOL emails diverted to "Recently Deleted...

    I have been finding many emails that have gone directly to "Recently deleted." Perhaps this is better than going to "SPAM" but not by much. Has a programming change made this happen?

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  7. software issue - please have a toggle switch to turn on/off automatic capitalization of first letter of each sentence

    I lost the use of one hand. It is very difficult for me capitalize words with only one hand. It would be nice to have a settings toggle switch to automatically capitalize the first letter of each sentence.

    On my laptop, there is an automatic capitalization function in the system settings, but it does not apply when using AOL Mail.

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  8. IMPROVEMENT!!!

    Today, fearing I'd run into more problems, I switched to Standard AOL. WHOA!!! font size, style and colors are back! THANK YOU! Page layout (margins, center, left, right) is back! Thank you! The ability to scroll through my emails instead of pages is returned. THANK YOU! The ability to attach more than one photo at a time is restored! THANK YOU! Will now try to type captions above or below each photo and see what happens. YOU ARE LISTENING AND RESPONDING! THANK YOU!!!!

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  9. 180th ranked

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  10. 180th ranked

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  11. How do I get rid of Bing, it keeps coming up when I want my mail.

    Bing, what is it and how do I get rid of it.

    180th ranked

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  12. I AM signed in!

    I am trying to compose a new email, using different font sizes, font colors and wanting to use the italic font style for a portion of message. IT'S IMPOSSIBLE TO DO NOW! Please go back to original (not basic, not standard, but the original highly used and appreciated aol)!

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  13. PLEASE GIVE ME BACK THE OLD FORMAT FROM MAY 2023!

    i DON'T LIKE THIS FORMAT. TOO MUCH WASTED SPACE. i DON'T NEED SEPARATION FROM DAY TO DAY. i NEED A MORE CONCISE PLATFORM...NOT STRETCHED OUT! THIS WAS A BAD IDEA..

    180th ranked

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  14. care about your customers

    Have humans help humans

    180th ranked

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  15. 180th ranked

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  16. I got an error when visiting www.service.transunion.com/

    I got an error when visiting www.service.transunion.com/.

    Error code: 1020
    Ray ID: 7d7d17135d398de2
    Country: US
    Data center: mia05
    IP: 65.33.1.4
    Timestamp: 2023-06-15 19:06:25 UTC

    180th ranked

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  17. Respond to me case 20782960 and full file

    6/11/2023 from Lois Rubenstein
    RUBES113@aol.com
    most recent case #20782960 with Joe
    earlier 20782960
    since May 26, 2023

    180th ranked

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  18. Respond to me case 20782960 and full file

    6/11/2023 from Lois Rubenstein
    RUBES113@aol.com
    most recent case #20782960 with Joe
    earlier 20782960
    since May 26, 2023

    180th ranked

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  19. 109th ranked

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  20. Stop multiple request to update my profile.

    Aggrivating to not be able to open my email because I do not want or need to add anything more to my profile, so now I am blocked from access to my account.

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